User's Manual

Troubleshooting

Dialogue Flybook V33i Series User’s Guide

The Modem does not receive or transmit properly

z Make sure the telephone line is firmly connected and there is a dial tone.

z Check the port setting and the communication parameters (baud rate, parity,

data length and stop bits) specified in the communication program.

The wireless WAN module does not work properly

z Make sure the wireless WAN module is available in your computer. You must

apply for a wireless WAN account and get a SIM card from your network

service provider for the module to operate.

z Make sure the SIM card is properly inserted into the SIM card slot.

z Make sure that the correct driver program is installed and an initialization

command has been input in the extra initialization commands input box.

Can not connect to a wireless LAN

z An incorrect network name (SSID) or network key may be used. Make sure you

have set the network name (SSID) and network key to the same values as the

access point (infrastructure connection) or the computers to be connected with

(Ad Hoc connection).

z The computer may be placed too far from other communication devices. Retry

the connection after moving your computer closer to the computers to be

connected with (Ad Hoc connection) or to the access point (infrastructure

connection). Also, check the wave condition in the Wireless Network

Connection Status window.

z Check if the wireless LAN module is turned on. Verify that Disable Radio is not

checked in the Network setting window.

z Make sure you have access rights or network authentication to the network you

want to connect to.

z Try to change channels to avoid active channel duplication.

z Check the setting of the protocol, work group, shared setting, and IP address.

The touch-panel does not work properly

z If the cursor position does not correctly match the pen tip position or this is the

first time to use the touch-panel, you must calibrate it.

z Make sure that nothing else is pressing the touch-panel.

The battery can not be charged or loses power quickly

z Verify that the battery is properly installed and is not too hot or too cold.

z Calibrate battery.

z The installed battery may be dead or faulty. Replace it with a new one.