Integrated Media Gateways Installation and Setup Guide

ManualsBrandsDialogic ManualsNetwork CardIMG 1004

Dialogic

IMG 1010/1004

Integrated Media Gateways

Installation and Setup Guide

Release 10.3.x / 10.5.x

Summary of content (169 pages)

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Dialogic® IMG 1010/1004 Integrated Media Gateways Installation and Setup Guide Release 10.3.x / 10.5.
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Copyright and Legal Notice Copyright © 2005-2008 Dialogic Corporation. All Rights Reserved. You may not reproduce this document in whole or in part without permission in writing from Dialogic Corporation at the address provided below. All contents of this document are furnished for informational use only and are subject to change without notice and do not represent a commitment on the part of Dialogic Corporation or its subsidiaries (“Dialogic”).
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Dialogic, Dialogic Pro, Brooktrout, Cantata, SnowShore, Eicon, Eicon Networks, Eiconcard, Diva, SIPcontrol, Diva ISDN, TruFax, Realblocs, Realcomm 100, NetAccess, Instant ISDN, TRXStream, Exnet, Exnet Connect, EXS, ExchangePlus VSE, Switchkit, N20, Powering The Service-Ready Network, Vantage, Making Innovation Thrive, Connecting People to Information, Connecting to Growth and Shiva, among others as well as related logos, are either registered trademarks or trademarks of Dialogic.
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Warranty for Hardware Products: Dialogic Corporation or its subsidiary that originally sold the hardware product ("Dialogic") warrants to the original purchaser of this hardware product, that at the time of delivery the hardware product supplied hereunder will be free from defects in material and workmanship. This warranty is for the standard period set out on Dialogic's website at http://www.dialogic.
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IMPORTANT NOTE: Please be aware that the following terminology and abbreviations are used throughout this document. Please also be sure to consult the legal notice for other important details.  When used herein, the term “IMG 1010” refers to the “Dialogic® IMG 1010 Integrated Media Gateway” product.  When used herein, the term “IMG 1004” refers to the “Dialogic® IMG 1004 Integrated Media Gateway” product.
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Table Of Contents IMG 1010 - Introduction ...................................................................................1 Overview of Installation and Setup - IMG 1010 ....................................................1 Items Required for Installation - IMG 1010..........................................................2 Sample Network Scenario - IMG 1010.................................................................3 Licensing - IMG 1010.............................................................
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Installation and Setup IMG 1004 - Introduction ................................................................................. 91 Overview of Installation and Setup - IMG 1004 .................................................. 91 Items Required for Installation - IMG 1004........................................................ 92 Sample Network Scenario - IMG 1004............................................................... 93 Licensing - IMG 1004.........................................................
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IMG 1010 - Introduction Overview of Installation and Setup - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction The Installation and Setup Guide will discuss the procedures for unpacking your Dialogic® IMG 1010 Integrated Media Gateway and Dialogic® GateControl Element Management System server from the box to the point at which you can begin to configure the IMG 1010 using the ClientView GUI.
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Installation and Setup Items Required for Installation - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction The table below describes the items required for an IMG 1010 and GCEMS Server installation. Certain models of the GCEMS Server purchased through your Dialogic supplier have software installed, as indicated.
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IMG 1010 - Introduction Sample Network Scenario - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction The following is an example of a basic network scenario that you can use to get started with your IMG 1010. For other options, see Network Interface Scenarios in the On-line Help.
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Installation and Setup Licensing - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Introduction Overview The IMG 1010 and various components require a license to be operated or enabled. The licenses are generated by Dialogic and are distributed with the software supplied with the IMG 1010. Each license will unlock different functionality and the licenses are sold in different increments to address different customer needs.
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IMG 1010 - Introduction Evaluation License Evaluation licenses expire after a specified number of days. If you are using an Evaluation License, the License Expiration Info field indicates the date/time that the license will expire, as shown below. If you are not using an Evaluation License, the field will say "Does not expire". You will get an EventView alarm and a warning pop-up in ClientView when there is 72 hours remaining on the license and when it has expired.
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Installation and Setup SS7_Base The SS7 base license will need to be loaded if SS7 is going to be used. SS7_ISUP (CICS) Up to 768 Ports can be licensed on the IMG 1010. See Table Below. SS7_LINK Up to 64 links can be licensed. They are licensed in 2 link pairs. CAS Up to 768 ports can be licensed for CAS channels. By default when ordering TDM port licenses you are automatically given the same number of CAS licenses with no extra charge. See Table 1 below VoIP_Ports There are a total of 1024 VoIP Ports.
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IMG 1010 - Introduction DSP_Resource Points The IMG 1010 initially comes licensed with 1024 Resource Points. Licenses are then created in 1024 port increments. 1024, 2048, 3072, 4096, 5120 SS7 Links The IMG 1010 supports up to 64 links. The links are licensed in 2 link increments from 2 all the way up to 64. * Using the AMR-NB resource in connection with a Dialogic® product does not grant the right to practice the AMR-NB standard.
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IMG 1010 - Hardware Installation Hardware Installation Task Summary - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Click on links below to perform each of the following steps. 1. Prepare the site that IMG 1010 will be installed. Prepare Site 2. Unpack IMG 1010 from shipping box. Unpack the IMG 3. Mount the IMG 1010 in one of the two scenarios listed below. Rack Mounting the IMG Surface Mounting the IMG 4.
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Installation and Setup Site Preparation - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Ensure that the following requirements are met before you begin installation. Important: Any variances from the mutually agreed upon site preparation details (such as power cabling, network cabling, equipment room readiness) may affect installation scheduling.
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IMG 1010 - Hardware Installation Mounting The IMG 1010 can be mounted in a 19-inch rack. The mounting brackets can be mounted at either the front or the middle of the chassis.    If mounting multiple IMG 1010's in a rack, ensure that a hazardous condition does not exist due to uneven mechanical loading. Avoid mounting inside a cabinet with closed doors unless you can provide sufficient ventilation inside the cabinet. Elevated operating ambient conditions may occur in an enclosed equipment rack.
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Installation and Setup Unpacking - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Retain all shipping materials in case you need to either relocate or re-ship the unit in the future. Use the packing materials to return the unit to the supplier; otherwise you may be charged for any damage that may occur during shipment. Procedure The IMG 1010 and supplied items are shipped in a single container. Carefully unpack as described below. 1. 2. 3. 4.
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IMG 1010 - Hardware Installation Rack Mounting - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Overview The IMG 1010 is shipped with the tray and docking station mated together for easy mounting. When mounting the chassis, follow these guidelines:  Do not obstruct air flow to the front or the side vent holes towards the rear of the unit.  Allow approximately 76 cm (2.5 ft.) to slide the field-replaceable tray out.
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Installation and Setup 19" Rack Mounting Procedure: 1. 2. 3. 4. Remove the brackets from the front mount position. Position the mounting brackets to the desired position. Align the holes on the mounting bracket ears to the mounting holes on the rack. Secure with screws. Required Tools and Hardware The following customer-supplied tools and hardware are needed to mount the unit.
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IMG 1010 - Hardware Installation Procedure 1. 2. 3. 4. Remove existing 19" brackets from front mounting position. Replace with 23" brackets, re-using existing screws. Attach Rear Bracket Mounts to chassis as shown in figure. Attach 23" brackets to the Bracket Mounts using screws provided. Required Tools and Hardware   23" Bracket Kit includes 4 brackets and 2 screws. The 23" rack mounting option can be ordered directly from Dialogic.
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Installation and Setup Surface Mounting - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Mounting Guidelines When mounting the chassis, follow these guidelines:  Do not obstruct air flow to the front or the side vent holes towards the rear of the unit.  Allow sufficient room, approximately 76 cm (2.5 ft.), to access the tray. Procedure 1. If desired, mount the self-adhesive feet to the bottom of the unit to protect the surface finish. 2.
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IMG 1010 - Hardware Installation Connecting AC Power - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Related Topic AC Power Information (in On-line Help) Overview The IMG 1010 supports an AC power option to support domestic and international customers. The AC power module is located at the rear of the docking station. The AC receptacle connects to an internal power supply that supplies DC voltages to the motherboard.
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Installation and Setup AC Power Module The AC power docking station provides an AC input power module with an integrated fuse, power switch, and standard three position female AC input connector. This connector allows the docking station to interface with all variations of AC outlets by simply using a standard power cable with a compatible outlet plug. The figure below shows the AC Power Module.
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IMG 1010 - Hardware Installation Connecting DC Power - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The IMG 1010 supports a DC input power option that supports both domestic and international customers. Docking Station: The DC docking station provides a DC power module with two -48 VDC input power terminals and two ON/OFF circuit breakers. You can select either a single non-redundant power source or dual redundant power sources.
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Installation and Setup Single Power Source: The DC power module shown below is located at the rear of the docking station. Internally the output of the DC power module connects to a panel-mounted connector via a cable assembly. This connector mates with a DC-to-DC 12 V DC power supply connector on the tray. DC Connections: Complete the following steps to connect a single power source to the DC power module. 1. Ensure both circuit breakers on the DC power module are set to OFF (O). 2.
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IMG 1010 - Hardware Installation Redundant Power Source: A second power source can be added to the chassis for power redundancy. The secondary source serves as backup to the primary source (power supply). DC Connections Complete the following steps to connect a redundant power source to the chassis 1. Ensure both circuit breakers on the DC power module are set to OFF (O). 2. Turn power OFF at redundant power source. 3.
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Installation and Setup Connecting DC Power to Ground Warning Always connect the DC unit to earth ground before connecting DC power to maintain signaling integrity and to prevent electrical shock. Do not connect ground to -48 V. Earth Ground Wiring Specifications To connect a true earth ground to the chassis, you need the following: 1. 14-16 AWG machine tool wire (MTW) (green/yellow) 2. # 10 solderless crimp with two-hole mounting option to connect to grounding lug (Dialogic-supplied).
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IMG 1010 - Hardware Installation Connecting Ethernet and TDM Cables - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation CAUTION: Routers or switches connected to the IMG 1010 should be configured for 100Mbit and Auto-negotiation. Disabling auto-negotiation may result in packet loss. Also, broadcast propagation between ports must be enabled to allow BootP.
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Installation and Setup Timing - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation Timing Before connecting the IMG 1010 to a network, it must be synchronized to a T1/E1 loop timing source such as a T1 or E1 span. The IMG 1010 will allow four different loop timing clock sources to be connected to various inputs on the rear of the unit.
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IMG 1010 - Hardware Installation Cabling for Redundancy - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The following topics show cabling for various redundancy scenarios.
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Installation and Setup Redundant Control - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The following illustration shows the cabling for redundant control for Network Management. 1. The Ctrl 0 and Ctrl1 ports are used for communication between the Linux Server (GCEMS) and the IMG 1010.  The CTRL0 and CTRL1 Ports will use the same IP address.  The CTRL1 MAC addresses is CTRL0 MAC + 1.
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IMG 1010 - Hardware Installation Redundant Data - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The following illustration shows the cabling for redundant data. DATA PORT REDUNDANCY 1. The DATA0 and DATA1 ports are used for communication between the IMG 1010 and the IP network.  Ethernet Ports DATA0 and DATA1 are used for RTP streams.  Ethernet Porta DATA0 and DATA1 can also be used for SIP or H323 signaling.
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Installation and Setup Redundant Signaling - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The following illustration shows the cabling for redundant VoIP signaling. Redundant Signaling 1. The SIG0 and SIG1 ports are used for communication between the IMG 1010 and the IP network.  Ports SIG0 and SIG1 are used for SIP or H.323 Signaling.  An IP address shared by SIG0 and SIG1 for redundancy is configured in Clientview.
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IMG 1010 - Hardware Installation Redundant SS7 Signaling - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Hardware Installation The following illustration shows the cabling for redundant SS7 signaling.
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IMG 1010 - Linux Red Hat Installation Installing Linux on the GCEMS Server Topic Location: IMG 1010-Installation and Setup Guide > IMG1010-Linux Red Hat Installation -orIMG 1004-Installation and Setup Guide > IMG1004-Linux Red Hat Installation Before You Begin Install Operating System Software per manufacturer's instructions. Below is a procedure on installing Red Hat Enterprise Linux. The procedure should be used as a guideline to installing the Linux OS.
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Installation and Setup Partition / boot swap usr home opt var Recommended with Hard Drive = 80 Gig (Remaining Balance) 1024 MB 4096 MB 10240 MB 12301 MB 23234 MB 10240 MB Partition / boot swap usr home opt var Recommended with Hard Drive = 160 Gig 4.2 GB 200 MB 2.00 GB 28.8 GB 32 GB 64 GB 28.8 GB 5. Once partitioning is finished then you will be asked whether to remove all partitions existing on drive. In this example removing all partitions was selected. 6.
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IMG 1010 - Linux Red Hat Installation 16. The installation on Red Hat Enterprise Linux is complete. You can register your copy of Linux and install any updates. Located at bottom of Linux screen is a flashing red circle. Updates can be loaded from the Red Hat site by clicking on this red circle. See below 17. Once system is updated with all packages installation of GCEMS and configuring of all Linux services needed will be performed.
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Installation and Setup Dell Server Configuration Details Topic Location: IMG 1010-Installation and Setup Guide > IMG1010-Linux Red Hat Installation - orIMG 1004-Installation and Setup Guide > IMG1004-Linux Red Hat Installation NOTE:  The Dell 860 Pentium D server in table below is to be used on configurations with 4 or less IMG Nodes.
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IMG 1010 - Linux Red Hat Installation Recommended Linux Configuration and OS Settings Topic Location: IMG 1010-Installation and Setup Guide > IMG1010-Linux Red Hat Installation -orIMG 1004-Installation and Setup Guide > IMG1004-Linux Red Hat Installation Partitioning The tables below display the partitioning configured on the Dell Servers that can be purchased as an option when purchasing the IMG. There are two tables shown below. The first is for customers using Linux Red Hat Enterprise 3.0 or 4.
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Installation and Setup Linux Packages At the very least install the packages in the table below. It is recommended that when installing Linux that the choice to select all packages be chosen.
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IMG 1010 - Linux Red Hat Installation Not Required The following Linux Services are not required. For superior IMG performance, it is advisable not to run them. During Linux Configuration, uncheck the corresponding boxes if they are checked.
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IMG 1010 - Software Installation and Setup Software Installation and Setup - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup Overview on Downloading Software to IMG 1010 The IMG 1010 can get its software load in one of a three different ways. 1. Software is loaded through use of an FTP server. The Linux Server that is setup for use with GCEMS can also be setup to use as an FTP server. See the procedure in this topic below 2.
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Installation and Setup Linux Services Needed The services such as DHCP and SNTP can be run on the Linux Server that the GCEMS is loaded on or can be set up to run on a separate machine. For ease of configuration the services should run from the same machine. The services below are installed on the GCEMS server when Linux Red Hat Enterprise is installed. These services can be used to work with the IMG 1010  DHCP (Dynamic Host Configuration Protocol) Required to perform BootP function for the IMG 1010.
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IMG 1010 - Software Installation and Setup Configuring the Linux User - (excelsw) Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup 1. To create a new user named excelsw follow instructions below. a. Go to Red Hat Applications Main Menu >> System Settings >> Users and Groups b. Enter root password excel2 when prompted c. The User Manager screen will appear.
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Installation and Setup Installing GCEMS Software Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Follow procedure below to install the IMG software on to the GCEMS Server. The IMG User Interfaces, ClientView, EventView, and AdminView can be installed either on the same PC or on a separate PC from which the GCEMS software is located.
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IMG 1010 - Software Installation and Setup 6. Once finished an icon for ClientView, AdminView, StopGCEMS, and StartGCEMS is automatically created and placed on the Linux Red Hat desktop. 7. Log out of the Super User mode by entering the quit command and become excelsw user again. This will create an entry in the /etc/profile to set the SK_LIB_DIR directory. 8. To verify that the SK_LIB_DIR path is correct, go to the /etc directory and enter the more command to the profile file. See Command Below.
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Installation and Setup GCEMS Installation Script Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Script (Installing IMG GCEMS Software) [root@img2-dtran ftpBuilds]# ./IMG_10.3.3.229.bin Preparing to install... Extracting the JRE from the installer archive... Unpacking the JRE... Extracting the installation resources from the installer archive...
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IMG 1010 - Software Installation and Setup Installing IMG ClientView Software [excelsw@img2-dtran ftpBuilds]$ su Password: [root@img2-dtran ftpBuilds]# ./IMGUserInterface_10.3.3.229.bin Preparing to install... Extracting the JRE from the installer archive... Unpacking the JRE... Extracting the installation resources from the installer archive... Configuring the installer for this system's environment... Launching installer... Preparing CONSOLE Mode Installation...
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Installation and Setup installing the User Interfaces. For this installation to work properly, these variables must be set.
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IMG 1010 - Software Installation and Setup Folders and Files Created During Installation Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Directory Structure After installation of IMG and IMGUserInterface software onto the GCEMS server, the following folders are created. Below is a diagram on what folders are created and where they are located.
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Installation and Setup /opt/cantata (dialogic)/common directory backup During each day, files are generated in the IMG under multiple folders that show the status of the IMG. Files such as log files, stat files, and configuration change files just to name a few are stored in the backup folder. Each day at approximately 12:30 am, the backup folder directory is zipped up and sent to the zipfiles folder.
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IMG 1010 - Software Installation and Setup stats This folder contains the files that are used by MRTG and Cacti (10.5.0). The files are also used to send call data to display the Channel Group Stats in ClientView. Data such as Temperature, Fan Speed, CPU Usage, Incoming and Outgoing Calls are among just a few of the statistics being logged in this folder. All files are stored as .csv files. treatment Contains vocabulary index files, vif.csv, and img_vocab.
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Installation and Setup opt/cantata (dialogic)/installs directory This folder contains a subfolder for each version of GCEMS and ClientView software you have downloaded. It also contains the following utilities that allow you to change or delete the running version of GCEMS: ChangeGCEMSVersion --> Running this script allows the user to change the software version being run.
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IMG 1010 - Software Installation and Setup Configure GCEMS and Start Linux Services - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup Before You Begin:     The IMG 1010 should be unpacked, mounted, and connected power to the GCEMS server. See the manufacturer's instructions for installation procedures. The GateControl EMS software must be installed. See Installing GCEMS Software. Acquire IP Addresses for the IMG 1010.
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Installation and Setup Create link using lnimg script 1. Go to one of the following directories depending on the software version being used. See Below. /opt/cantata/common/osconfig (Software 10.3.x to 10.5.0) or /opt/dialogic/common/osconfig (Software 10.5.1 +) 2. Transfer the script lnimg to /home/excelsw/ftpBuilds. 3. From the /home/excelsw/ftpBuilds directory, run the lnimg script $./lnimg 4. Follow the prompts and enter the version of software to be loaded. 5.
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IMG 1010 - Software Installation and Setup Create dhcpd.conf file 1. As Super User, create the dhcpd.conf file. Run the dhcpd file creation script located in one of the following directories: /opt/cantata/common/osconfig (Software 10.3.x to 10.5.0) or /opt/dialogic/common/osconfig (Software 10.5.1 +) #./xldhcp NOTE: You can also create the Linux default dhcpd.conf file manually. See Sample dhcpd.conf File. 2. Enter values when prompted as appropriate for your configuration.
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Installation and Setup Create the ntp.conf file. 1. As a Super User Create the ntp.conf file. Go to /opt/cantata/common/osconfig (Software 10.3.x to 10.5.0) or /opt/dialogic/common/osconfig (Software 10.5.1 +) 2. Run the ntp configuration script: #./xlntp 3. Enter IP Address and Subnet mask when prompted as appropriate for your configuration. 4. Move the ntp file to the /etc directory. (mv ntp.conf /etc). See Sample ntp.conf File. Start the services nfs, vsftpd, dhcpd, and ntp 1.
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IMG 1010 - Software Installation and Setup CRON Jobs The IMG 1010 includes a crontab that manages GCEMS processes. This crontab runs automatically when the GCEMS is started (StartGCEMS), and stopped when the GCEMS is stopped (StopGCEMS). This file should not be edited. There is a user crontab where you can add your own cron jobs for such tasks as file management or CDR management. The file is located at: /opt/cantata/common/cron/usercron (Software 10.3.x to 10.5.
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Installation and Setup Downloading System Software - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Procedure: 1. Once all services are running and the IMG 1010 software build is available and installed on GCEMS server, power on the unit by toggling the power switch on the rear Power Module to 1(ON). 2.
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IMG 1010 - Software Installation and Setup Diagram The following illustration shows the transfer of IMG 1010 System Software using FTP from an FTP server to each IMG 1010 with a local BootP Server.
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Installation and Setup Starting GateControl EMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup -orIMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Overview: The procedure below will explain how to start the GCEMS application. At this point, the files IMG_10.5.x.xxx.bin and IMGUserInterface_10.5.x.xxx.bin files have been transferred to the GCEMS server and have been installed.
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IMG 1010 - Software Installation and Setup 2. If however the GCEMS had already been controlling the IMG(s) there will be a system.cfg file located in /opt/cantata/common/config (Software 10.3.x - 10.5.0) or /opt/dialogic/common/config (Software 10.5.1 +) and the start script will ask "Would you like to begin a new configuration?" See screen capture below. 3. If you select Yes (1), the GCEMS will start its processes without creating a connection to any IMG(s).
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Installation and Setup 5. GCEMS is now started. Verify that all processes are running by entering the following command: $ ps -ef |grep Man You should see the following output showing all the processes running for GCEMS Starting GCEMS through Telnet Session or using Terminal 1. Login to the GCEMS server as user excelsw. username: excelsw password: excelsw 2. To start the GCEMS processes through Telnet or Terminal, go to: /opt/cantata/IMG/GateControlEMS/bin (Software 10.3.3 to 10.5.
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IMG 1010 - Software Installation and Setup Starting ClientView Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup NOTE: EventView will start automatically when you start ClientView. To start ClientView and connect to the IMG and perform the following steps: 1.
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Installation and Setup Restarting EventView If EventView is closed and you would like to restart it, you can do so from the menu-bar in ClientView select Tools > Launch EventView.
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IMG 1010 - Software Installation and Setup Configuring Remote Desktop Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Dialogic Technical Support uses VNC to allow its support engineers the ability to work on customer issues.
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Installation and Setup 4. To start VNC server, enter the following command below. If this is the first time you are starting VNC you will be asked for a password. Enter excelsw for password. Below is the command to start VNC server $ vncserver :1 5. To verify the server is running enter one of the following commands below. $ /sbin/service vncserver status or $ ps -ef|grep vnc 6. Once VNC server is started you can log into VNC server through a VNC viewer.
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IMG 1010 - Software Installation and Setup Troubleshooting: Use this troubleshooting section to try and diagnose any problems that could arise Scenario 1: PROBLEM: 1. When Connecting to VNC server through VNC Viewer the following screen appears: SOLUTION: This is an indication that the VNC Server was initially started as a root or super user and you are trying to connect using the excelsw password. To fix the problem execute the following steps: A. Login to the GCEMS server as excelsw user. B.
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Installation and Setup Scenario 2: PROBLEM: 2. Cannot logon to VNC server through VNC Viewer. Get unable to connect to host error message SOLUTION:1 A. Is vncserver :1 running? i.Logon to GCEMS and as an excelsw user enter the following command and verify vncserver is running $ps -ef|grep vnc ii.If vncserver is not running, enter following command to start vncserver $vncserver :1 SOLUTION:2 A. Is vncserver running as :1 or something other than :1 i.
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IMG 1010 - Software Installation and Setup v. Verify that runlevels 3 4 and 5 are all on by entering the following command $/sbin/chkconfig vncserver --list vncserver vi. 0:off 1:off 2:on 3:on 4:on 5:on 6:off vncserver will now start on a reboot of GCEMS Miscellaneous Information Shared Connection With RealVNC, two people can connect to the same GCEMS and both can have monitor/configure access.
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Installation and Setup Helpful Commands: The following commands can be accomplished as an excelsw user Command: $ vncserver :1 $ vncserver -kill :1 $ ps -ef|grep vnc $ /sbin/service vncserver status $ /sbin/chkconfig vncserver --list Description: Start vncserver as :1 Kill the vncserver instance :1 Search for all processes running with "vnc" in them Check to see whether vncserver is running Display the runlevel of vncserver The following commands can be accomplished as a root user Command: # /sbin/servi
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IMG 1010 - Software Installation and Setup Selecting/De-selecting Linux Services Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup 1. A service such as dhcpd can be started or stopped using the Service Configuration screen. To stop or start a service, login as Super User. 2. Go to Main Menu >> Server Settings >> Services 3.
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Installation and Setup Installing ClientView for Windows® Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Note on Re-installation If you are re-installing ClientView, make sure that you close ClientView and stop any IMG processes that are running. Steps To install ClientView on a PC running Windows®, perform the following steps. 1.
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IMG 1010 - Software Installation and Setup Setting Host Flags Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup The following diagram shows the Host flag settings in the dhcpd.conf file located in /etc and the bootup.cfg located on the SD card. Codec G.711 alaw G.711 ulaw G.723 5.3 kbps G.723 6.3 kbps G.729 G.
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Installation and Setup GSM - FR Dynamic G.726-32/G.721 Static G.726-32/G.721 Dynamic Not Supported Not Supported Not Supported Not Supported Yes Yes Yes Yes Yes Yes Yes Yes Calculating the BootFlag: The boot flag is calculated by adding values above based on desired system attributes.
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IMG 1010 - Software Installation and Setup Sample dhcpd.conf File - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup The following is a sample dhcpd.conf file. If you do not have access to the xldhcp script, you must modify this file manually. Modify the lines in bold according to your particular network settings. ################################################################# # File: dhcpd.conf # Generated by: xldhcp Revision: 1.
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Installation and Setup Assigning ClientView Users Topic Location: Administration > User Management Unless you specifically assign user privileges, anyone can access the GCEMS with full Administrative Privileges using: UserName: admin Password: admin Procedure Passwords and roles can be assigned to individual users who may have access to the EMS. Below is procedure on how to do this. 1. Login to AdminView. a.
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IMG 1010 - Software Installation and Setup Changing or Deleting GCEMS and User Interface Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Changing GCEMS and User Interface Version To change to a different version of GCEMS and ClientView/EventView, use the script tool changeGCEMSVersion located in one of the following directories below depending on software version: /opt/can
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Installation and Setup IP Security for IMG and GCEMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup To protested against denial of service attacks, the GCEMS (Linux server) and IMG Control IP can be placed behind a firewall for security.
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IMG 1010 - Software Installation and Setup Connections to the GCEMS server Port # TCP: 22 Description SSH Purpose Remote access to GCEMS server TCP: 5901 VNC Remote access to GCEMS server TCP: 80 TCP: 12610 HTTP IMG Management Remote ClientView ClientView MRTG monitoring Connection to IMG TCP: 2623 TCP: 2624 Connection from Remote Clientview to GCEMS GUI for Configuration & Provisioning Connection from  Local support personnel  Dialogic technical support  Local support personnel  Dialogic te
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IMG 1010 - SD Card Downloading System Software Using Boot File on an SD Card - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Card A BootP server is used to configure the following:  IMG CTRL IP address  subnet mask  gateway address  FTP server address  FTP file name of the IMG system software If a BootP server is not available but a remote FTP Server is available, the SD card can be used to configure the boot parameters so the IMG can retrieve the system software from t
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Installation and Setup STEPS: 1. Insert the SD Card into an SD Writer connected to a PC. 2. On the SD Card is a file named bootup.cfg. Open this file. 3. Below is what the SD Card bootup.cfg information should look like. ################################################# ##### ################################################# ##### # INSTRUCTIONS #1. Edit values as required, as described below. # Change IP Address, Subnet Mask, and Gateway IP Address to the actual #values for the IMG.
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IMG 1010 - SD Card 4. Any line beginning with the # symbol is a comment and is not processed by the IMG. Below is the information the user will edit for use in their network  yiaddr --> IP Address of the IMG being loaded  subnetmask --> Subnet mask of the IMG being loaded  giaddr --> IP Address of the Gateway connected to the IMG  file --> If using the SD card to supply boot information but loading the software from the FTP Server; the System Software Filename on the bootup.
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Installation and Setup Downloading IMG System Software From an SD Card - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Card Overview of SD Card If the IMG 1010 does not have access to an FTP server, then the IMG 1010 System Software and IP information can be loaded through the use of an SD Card. The SD Card is a small memory card much like the memory cards used in digital cameras and other devices.
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IMG 1010 - SD Card 4. Below is what the SD Card bootup.cfg information will look like. ################################################# ################################################# # INSTRUCTIONS #1. Edit values as required, as described below. # Change IP Address, Subnet Mask, and Gateway IP Address to the actual #values for the IMG. # If you change the version of IMG System Software on the FTP Server #or the SD card, make sure you change the System Software Filename #value.
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Installation and Setup     yiaddr --> IP Address of the IMG 1010 being loaded subnetmask --> Subnet mask of the IMG 1010 being loaded giaddr --> IP Address of the Gateway connected to the IMG 1010 file --> System Software Filename. If loading software from SD Card then this is the filename of the software being loaded. Load this file onto the SD Card.
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IMG 1010 - SD Card Distributing System Software Using an SD Card - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Card If you have remote IMG 1010's that cannot obtain a System Software upgrade using FTP or BootP, you can transfer the file to multiple SD cards and distribute the SD cards to each remote site. The bootup.cfg file on each SD Card can be edited using either an SD card reader or if working with software 10.5.0 + the Remote SD Card provisioning feature can be used.
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Installation and Setup Default bootup.cfg Configuration File - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Card # INSTRUCTIONS #1. Edit values as required, as described below. # Change IP Address, Subnet Mask, and Gateway IP Address to the actual values for the IMG 1010. # If you change the version of System Software on the FTP Server or the SD card, # make sure you change the System Software Filename value.
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IMG 1010 - SD Card SD Card Remote Provisioning - IMG 1010 Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-SD Card Overview This feature provides a means for installing new versions of system software to IMG 1010 located at remote sites with no BOOTP server, by allowing remote access to the SD card on the IMG 1010. The SD Card is a small memory card much like the memory cards used in digital cameras and other devices.
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Installation and Setup 3. If someone has FTP'd to the IMG 1010 the "FTP Connection Status" field and the "Remote IP Address" field will update. See screen capture below. Notice the Remote IP address field. This is the IP address of the PC that the user is FTP'ing from. 4. At this point, files can be FTP'd to and from the IMG 1010. Below is an example of using FTP to change the version of software loaded on the SD card Procedure: 1.
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IMG 1010 - SD Card 5. Modify the "file=" line on the bootup.cfg file just transferred. Verify the changes to this file are correct. Below is the line in the bootup.cfg file that will need to be edited. # System Software Filename file=img1010_ver1050137_id0101.bin (Change ver1050137 to new software build. Ex: ver1050140) 6. Before transferring the new bootup.cfg file to the SD rename the existing file on the SD card. This can be accomplished using the rename command in ftp. See Below ftp> rename bootup.
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IMG 1004 - Introduction Overview of Installation and Setup - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction This Installation and Setup Guide will discuss the procedures for unpacking your Dialogic® IMG 1004 Integrated Media Gateway and Dialogic® GateControl Element Management System Server from the box to the point at which you can begin to configure the IMG 1004 using the ClientView GUI.
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Installation and Setup Items Required for Installation - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction This topic describes the items required for the IMG 1004 and GCEMS Server installation. Certain models of the GCEMS Server purchased through your IMG 1004 supplier have software installed as indicated below.
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IMG 1004 - Introduction Sample Network Scenario - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction The following is an example of a basic network scenario that you can use to get started with your IMG 1004. For other options, see Network Interface Scenarios in the On-line Help.
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Installation and Setup Licensing - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Introduction Overview The IMG 1004 and various components require a license to be operated or enabled. The licenses are generated at Dialogic and are distributed with the software supplied with IMG 1004. Each license will unlock different functionality and the licenses are sold in different increments to address to different customer needs.
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IMG 1004 - Introduction License Validation Failure If for some reason the license isn't valid for your IMG 1004 the icon shown below will appear in the ClientView tree after creating a Physical Node. A license validation has failed. Verify you have the required license and that it is configured on the IMG. See Downloading a New License and the License Info pane. Licensed Components Below are the licenses that can be created for the IMG 1004. Information on each is provided.
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Installation and Setup Wireless Codecs Up to 128 ports can be licensed for AMR AND EVRC. See Table 1 below. Table 1 SS7 ISUP 32 CAS VOIP ISDN 32 32 96 96 96 64 128 64 128 64 128 32 EVRC CODEC 32 *AMR CODEC 32 96 96 96 64 128 64 128 64 128 DSP_Resource Points The IMG 1004 initially comes licensed with 1024 Resource Points. Licenses are then created in 1024 port increments. SS7 Links (Software 10.5.1 + only) The IMG 1004 supports up to 4 links.
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IMG 1004 - Hardware Installation Hardware Installation Task Summary - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Perform the following steps to install the IMG 1004. 1. Prepare the site that IMG 1004 will be installed. IMG 1004 - Site Preparation 2. Unpack IMG 1004 from shipping box. IMG 1004-Unpacking 3. Mount the IMG 1004 in one of the two scenarios listed below. IMG 1004 - Rack Mounting IMG 1004 - Surface Mounting 4.
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Installation and Setup Site Preparation - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Ensure that the following requirements are met before you begin installation. Important: Any variances from the mutually agreed upon site preparation details (such as power cabling, network cabling, equipment room readiness) may affect installation scheduling.
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IMG 1004 - Hardware Installation Power See Connecting AC Power Electromagnetic Interference Electromagnetic Interference (EMI) is a type of radiation that can hinder your system. Keep the following in mind when selecting cables:  Dialogic requires that all cabling with the exception of the power cord be shielded. Shielded cable will prevent outside electrical interference and will drain off any induced current.  Twisted wire reduces induction, and thus interference, from one wire to the other.
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Installation and Setup Unpacking - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Retain all shipping materials in case you need to either relocate or re-ship the unit in the future. Use the packing materials to return the unit to the supplier; otherwise you may be charged for any damage that may occur during shipment. Procedure The IMG 1004 and supplied items are shipped in a single container. Carefully unpack the unit as described below. 1.
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IMG 1004 - Hardware Installation Rack Mounting the IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Overview The IMG 1004 is shipped ready to be mounted in a 19" rack. Use instructions below when installing into rack. Factory Installed 19" Bracket Position The IMG 1004 ships with brackets for a 19" rack. They are installed in the front mount position. See diagram below Mounting Options Brackets can be positioned and rotated to align ears as required.
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Installation and Setup Surface Mounting - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Mounting Guidelines When mounting the chassis, follow these guidelines:  Do not obstruct air flow to the front or rear vent holes on the unit.  Mount in a clean well ventilated area. Procedure 1. Set the unit on a clean, secure and level surface. Unit is now ready for cabling.
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IMG 1004 - Hardware Installation AC Power Specifications Topic Location: Hardware Reference > Power The AC input power must conform to the following specifications: IMG 1004 AC Power Range 120-240 V AC, 60-50 Hz, 1A-.
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Installation and Setup Connecting AC Power - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Related Topic IMG 1004 - AC Power Information (in On-line Help) Overview The IMG 1004 supports an AC power option to support domestic and international customers. The AC power module is located in the rear of the chassis. Internally the output of the AC power module connects to a power supply board mounted to the inside of the IMG 1004.
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IMG 1004 - Hardware Installation Connecting Ethernet and TDM Cables - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Caution: Routers or switches connected to the IMG 1004 should be configured for 100 Mb/sec and Auto-negotiation. Disabling Auto-negotiation may result in packet loss. Caution: Broadcast propagation between ports must be enabled to allow for BootP to be succesful.
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Installation and Setup Timing - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Hardware Installation Timing By default Primary Loop and Secondary Loop Timing (Not external reference clock) can be configured only on Bearer Span Ports 0 and 1. For Timing pinouts see IMG 1004-RJ48 Connector Pinouts NOTE: The IMG 1004 cannot time off an atomic clock or similar. The TDM inputs on the rear of the unit will only accept a loop timing clock source from T1 or E1.
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IMG 1004 - Software Installation and Setup Software Installation Overview - IMG 1004 Topic Location: IMG1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Overview on Downloading Software to IMG 1004 The IMG 1004 can get its software load in one of a three different ways. 1. Software is loaded through use of an FTP server. The Linux Server that is setup for use with GCEMS can also be setup to use as an FTP server. See the procedure in this topic below 2.
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Installation and Setup Before You Begin      Verify you have unpacked, mounted, and connected power to the GCEMS server (Linux Server) and IMG 1004. See the manufacturer's instructions for installation procedures. Verify that you have acquired IP Addresses for the IMG 1004 and the GCEMS server. Verify that you have the correct MAC address from the IMG 1004. The MAC address is displayed on a label located on the rear of IMG 1004 chassis.
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IMG 1004 - Software Installation and Setup Procedure: 1. If not already configured when Linux Red Hat Enterprise OS was installed then a Linux user must be configured. This user will be given the name excelsw and is the user configured to run the GCEMS software etc. See the Configuring the Linux User (excelsw) to configure the excelsw user. 2. Once the Linux user is created the next step is to install the GCEMS software onto the GCEMS server.
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Installation and Setup Summary of Software Installation and Setup Tasks - IMG 1004 Topic Location: IMG1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup 1. 2. 3. 4. 5. 6. 7. 8.
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IMG 1004 - Software Installation and Setup Configuring the Linux User - (excelsw) Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup 1. To create a new user named excelsw follow instructions below. a. Go to Red Hat Applications Main Menu >> System Settings >> Users and Groups b. Enter root password excel2 when prompted c. The User Manager screen will appear.
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Installation and Setup Installing GCEMS Software Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Follow procedure below to install the IMG software on to the GCEMS Server. The IMG User Interfaces, ClientView, EventView, and AdminView can be installed either on the same PC or on a separate PC from which the GCEMS software is located.
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IMG 1004 - Software Installation and Setup 6. Once finished an icon for ClientView, AdminView, StopGCEMS, and StartGCEMS is automatically created and placed on the Linux Red Hat desktop. 7. Log out of the Super User mode by entering the quit command and become excelsw user again. This will create an entry in the /etc/profile to set the SK_LIB_DIR directory. 8. To verify that the SK_LIB_DIR path is correct, go to the /etc directory and enter the more command to the profile file. See Command Below.
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Installation and Setup GCEMS Installation Script Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Script (Installing IMG GCEMS Software) [root@img2-dtran ftpBuilds]# ./IMG_10.3.3.229.bin Preparing to install... Extracting the JRE from the installer archive... Unpacking the JRE... Extracting the installation resources from the installer archive...
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IMG 1004 - Software Installation and Setup Installing IMG ClientView Software [excelsw@img2-dtran ftpBuilds]$ su Password: [root@img2-dtran ftpBuilds]# ./IMGUserInterface_10.3.3.229.bin Preparing to install... Extracting the JRE from the installer archive... Unpacking the JRE... Extracting the installation resources from the installer archive... Configuring the installer for this system's environment... Launching installer... Preparing CONSOLE Mode Installation...
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Installation and Setup SK_PRODUCT_HELP - to determine which Cantata help should be used PATH - to find the correct version of JAVA ********************************************************************** ********************************************************************** To properly run this product, you must LOG OUT AND BACK IN to set up your environment.
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IMG 1004 - Software Installation and Setup Folders and Files Created During Installation Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Directory Structure After installation of IMG and IMGUserInterface software onto the GCEMS server, the following folders are created. Below is a diagram on what folders are created and where they are located.
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Installation and Setup /opt/cantata (dialogic)/common directory backup During each day, files are generated in the IMG under multiple folders that show the status of the IMG. Files such as log files, stat files, and configuration change files just to name a few are stored in the backup folder. Each day at approximately 12:30 am, the backup folder directory is zipped up and sent to the zipfiles folder.
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IMG 1004 - Software Installation and Setup treatment Contains vocabulary index files, vif.csv, and img_vocab.dat files which are all used when playing treatments or announcements Radius This folder stores the dictionary and dictionary.cantata files. These file are needed when configuring a Radius Server for use in Authentication and Accounting of Calls coming into the IMG. The dictionary.cantata file contains Dialogic-specific VSA’s for Accounting and Authentication.
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Installation and Setup Configure GCEMS and Start Linux Services - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Before You Begin:     The IMG 1004 should be unpacked, mounted, and connected power to the GCEMS server. See the manufacturer's instructions for installation procedures. The GateControl EMS software must be installed. See Installing GCEMS Software. Acquire IP Addresses for the IMG 1004.
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IMG 1004 - Software Installation and Setup 7. The first step is to create a link for the dhcpd.conf file in /etc. There are two ways to create this link. There is a manual way where the command is entered manually into a terminal, and there is a script written to make the process easier. The next few steps below explain both processes. Create link using lnimg script 1. Go to one of the following directories depending on the software version being used. See Below. /opt/cantata/common/osconfig (Software 10.
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Installation and Setup Create dhcpd.conf file 1. As Super User, create the dhcpd.conf file. Run the dhcpd file creation script located in one of the following directories: /opt/cantata/common/osconfig (Software 10.3.x to 10.5.0) or /opt/dialogic/common/osconfig (Software 10.5.1 +) #./xldhcp NOTE: You can also create the Linux default dhcpd.conf file manually. See Sample dhcpd.conf File. 2. Enter values when prompted as appropriate for your configuration.
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IMG 1004 - Software Installation and Setup Create the ntp.conf file. 1. As a Super User Create the ntp.conf file. Go to /opt/cantata/common/osconfig (Software 10.3.x to 10.5.0) or /opt/dialogic/common/osconfig (Software 10.5.1 +) 2. Run the ntp configuration script: #./xlntp 3. Enter IP Address and Subnet mask when prompted as appropriate for your configuration. 4. Move the ntp file to the /etc directory. (mv ntp.conf /etc). See Sample ntp.conf File. Start the services nfs, vsftpd, dhcpd, and ntp 1.
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Installation and Setup CRON Jobs The IMG includes a crontab that manages GCEMS processes. This crontab runs automatically when the GCEMS is started (StartGCEMS), and stopped when the GCEMS is stopped (StopGCEMS). This file should not be edited. There is a user crontab where you can add your own cron jobs for such tasks as file management or CDR management. The file is located at: /opt/cantata/common/cron/usercron (Software 10.3.x to 10.5.0) or /opt/dialogic/common/cron/usercron (Software 10.5.
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IMG 1004 - Software Installation and Setup IMG 1004 - Downloading System Software - IMG1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Procedure: 1. Once all services are running and the IMG 1004 software build is available and installed on GCEMS server, power on the unit by toggling the power switch on the rear Power Module to 1(ON). 2. The IMG 1004 will now get the software load from the GCEMS server.
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Installation and Setup Diagram The following illustration shows the transfer of IMG 1004 System Software using FTP from an FTP server to each IMG with a local BootP Server.
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IMG 1004 - Software Installation and Setup Starting GateControl EMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup -orIMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Overview: The procedure below will explain how to start the GCEMS application. At this point, the files IMG_10.5.x.xxx.bin and IMGUserInterface_10.5.x.xxx.bin files have been transferred to the GCEMS server and have been installed.
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Installation and Setup 2. If however the GCEMS had already been controlling the IMG(s) there will be a system.cfg file located in /opt/cantata/common/config (Software 10.3.x - 10.5.0) or /opt/dialogic/common/config (Software 10.5.1 +) and the start script will ask "Would you like to begin a new configuration?" See screen capture below. 3. If you select Yes (1), the GCEMS will start its processes without creating a connection to any IMG(s).
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IMG 1004 - Software Installation and Setup 5. GCEMS is now started. Verify that all processes are running by entering the following command: $ ps -ef |grep Man You should see the following output showing all the processes running for GCEMS Starting GCEMS through Telnet Session or using Terminal 1. Login to the GCEMS server as user excelsw. username: excelsw password: excelsw 2. To start the GCEMS processes through Telnet or Terminal, go to: /opt/cantata/IMG/GateControlEMS/bin (Software 10.3.3 to 10.5.
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Installation and Setup Starting ClientView Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup NOTE: EventView will start automatically when you start ClientView. To start ClientView and connect to the IMG and perform the following steps: 1.
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IMG 1004 - Software Installation and Setup 5. You are now connected to the GCEMS Server and are ready to use ClientView. To access the On-line Help for detailed configuration information go to the Help Menu within ClientView and select Open Help. Restarting EventView If EventView is closed and you would like to restart it, you can do so from the menu-bar in ClientView select Tools > Launch EventView.
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Installation and Setup Configuring Remote Desktop Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Dialogic Technical Support uses VNC to allow its support engineers the ability to work on customer issues. Not being able to access ClientView to see what the customer is seeing can limit the ability of Dialogic Technical Support to provide input or even diagnose issues.
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IMG 1004 - Software Installation and Setup Loading/Running VNC on PC running Windows® Operating System The VNC Client is installed on a separate PC. Below is how to install on a PC running Windows® operating system 1. Download a copy of the VNC client viewer to your PC from the site: http://www.realvnc.com/download.html 2. Run VNC Viewer by double clicking on the VNC icon. 3. In the window that appears, enter the IP Address of GCEMS server followed by :1 4.
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Installation and Setup Troubleshooting: Use this troubleshooting section to try and diagnose any problems that could arise Scenario 1: PROBLEM: 1. When Connecting to VNC server through VNC Viewer the following screen appears: SOLUTION: This is an indication that the VNC Server was initially started as a root or super user and you are trying to connect using the excelsw password. To fix the problem execute the following steps: A. Login to the GCEMS server as excelsw user. B.
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IMG 1004 - Software Installation and Setup Scenario 2: PROBLEM: 2. Cannot logon to VNC server through VNC Viewer. Get unable to connect to host error message SOLUTION:1 A. Is vncserver :1 running? i. Logon to GCEMS and as an excelsw user enter the following command and verify vncserver is running $ps -ef|grep vnc ii. If vncserver is not running, enter following command to start vncserver $vncserver :1 SOLUTION:2 A. Is vncserver running as :1 or something other than :1 i.
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Installation and Setup Miscellaneous Information Shared Connection With RealVNC, two people can connect to the same GCEMS and both can have monitor/configure access. This gives the support personnel the ability to configure a system while the customer watches on their PC. To be able to accomplish this both users must enable this option on the VNC Viewer application. To allow another person to connect and view the same Xwindow, you must enable the Shared Connection option. See Below. 1. 2. 3. 4. 5.
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IMG 1004 - Software Installation and Setup Selecting/De-selecting Linux Services Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup 1. A service such as dhcpd can be started or stopped using the Service Configuration screen. To stop or start a service, login as Super User. 2. Go to Main Menu >> Server Settings >> Services 3.
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Installation and Setup Installing ClientView for Windows® Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Note on Re-installation If you are re-installing ClientView, make sure that you close ClientView and stop any IMG processes that are running. Steps To install ClientView on a PC running Windows®, perform the following steps. 1.
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IMG 1004 - Software Installation and Setup Setting Host Flags Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup The following diagram shows the Host flag settings in the dhcpd.conf file located in /etc and the bootup.cfg located on the SD card. Codec G.711 alaw G.711 ulaw G.723 5.3 kbps G.723 6.3 kbps G.729 G.
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Installation and Setup Calculating the BootFlag: The boot flag is calculated by adding values above based on desired system attributes.
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IMG 1004 - Software Installation and Setup Sample dhcpd.conf File - IMG 1004 Topic Location: IMG1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup The following is a sample dhcpd.conf file. If you do not have access to the xldhcp script, you must modify this file manually. Modify the lines in bold according to your particular network settings. ################################################################# # File: dhcpd.conf # Generated by: xldhcp Revision: 1.
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Installation and Setup Assigning ClientView Users Topic Location: Administration > User Management Unless you specifically assign user privileges, anyone can access the GCEMS with full Administrative Privileges using: UserName: admin Password: admin Procedure Passwords and roles can be assigned to individual users who may have access to the EMS. Below is procedure on how to do this. 1. Login to AdminView. a.
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IMG 1004 - Software Installation and Setup Help For a list of commands, type help More Information For more detailed information on Administering User Privileges, see Administering User Privileges in the On-line Help.
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Installation and Setup Changing or Deleting GCEMS and User Interface Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup Changing GCEMS and User Interface Version To change to a different version of GCEMS and ClientView/EventView, use the script tool changeGCEMSVersion located in one of the following directories below depending on software version: /opt/cantata/installs (Softw
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IMG 1004 - Software Installation and Setup Recommended Linux Configuration and OS Settings Topic Location: IMG 1010-Installation and Setup Guide > IMG1010-Linux Red Hat Installation -orIMG 1004-Installation and Setup Guide > IMG1004-Linux Red Hat Installation Partitioning The tables below display the partitioning configured on the Dell Servers that can be purchased as an option when purchasing the IMG. There are two tables shown below. The first is for customers using Linux Red Hat Enterprise 3.0 or 4.
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Installation and Setup Linux Packages At the very least install the packages in the table below. It is recommended that when installing Linux that the choice to select all packages be chosen.
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IMG 1004 - Software Installation and Setup Not Required The following Linux Services are not required. For superior IMG performance, it is advisable not to run them. During Linux Configuration, uncheck the corresponding boxes if they are checked.
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Installation and Setup IP Security for IMG and GCEMS Topic Location: IMG 1010-Installation and Setup Guide > IMG 1010-Software Installation and Setup or IMG 1004-Installation and Setup Guide > IMG 1004-Software Installation and Setup To protested against denial of service attacks, the GCEMS (Linux server) and IMG Control IP can be placed behind a firewall for security.
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IMG 1004 - Software Installation and Setup Connections to the GCEMS server Port # TCP: 22 Description SSH Purpose Remote access to GCEMS server TCP: 5901 VNC Remote access to GCEMS server TCP: 80 TCP: 12610 TCP: 2623 HTTP IMG Management Remote ClientView MRTG monitoring Connection to IMG TCP: 2624 ClientView Connection from Remote Clientview to GCEMS GUI for Configuration & Provisioning Connection from  Local support personnel  Dialogic technical support  Local support personnel  Dialogic t
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Downloading System Software Using Boot File on an SD Card - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card A BootP server is used to configure the following:  IMG CTRL IP address  subnet mask  gateway address  FTP server address  FTP file name of the IMG system software If a BootP server is not available but a remote FTP Server is available, the SD card can be used to configure the boot parameters so the IMG 1004 can retrieve the system software from the remote FTP S
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Installation and Setup Steps 1. Insert the SD Card into an SD Writer connected to a PC. 2. On the SD Card is a file named bootup.cfg. Open this file. 3. Below is what the SD Card bootup.cfg information should look like. ################################################# ################################################# # INSTRUCTIONS #1. Edit values as required, as described below. # Change IP Address, Subnet Mask, and Gateway IP Address to the actual #values for the IMG.
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IMG 1004 - SD Card 4. Any line beginning with the # symbol is a comment and is not processed by the IMG 1004. Below is the information the user will edit for use in its network        yiaddr --> IP Address of the IMG 1004 being loaded subnetmask --> Subnet mask of the IMG 1004 being loaded giaddr --> IP Address of the Gateway connected to the IMG 1004 file --> If using the SD card to supply boot information but loading the software from the FTP Server, the System Software Filename on the bootup.
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Installation and Setup Downloading System Software From an SD Card - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card If the IMG 1004 does not have access to an FTP server, then the IMG 1004 System Software and IP information can be loaded through the use of an SD Card. The SD Card is a small memory card much like the memory cards used in digital cameras and other devices.
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IMG 1004 - SD Card 4. Below is what the SD Card bootup.cfg information will look like. ################################################# ################################################# # INSTRUCTIONS #1. Edit values as required, as described below. # Change IP Address, Subnet Mask, and Gateway IP Address to the actual #values for the IMG. # If you change the version of IMG System Software on the FTP Server #or the SD card, make sure you change the System Software Filename #value.
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Installation and Setup 5. Any line beginning with the # symbol is a comment and is not processed by the IMG 1004. Below is the information the user will edit for use in their network        yiaddr --> IP Address of the IMG 1004 being loaded subnetmask --> Subnet mask of the IMG 1004 being loaded giaddr --> IP Address of the Gateway connected to the IMG 1004 file --> System Software Filename. If loading software from SD Card then this is the filename of the software being loaded.
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IMG 1004 - SD Card Distributing System Software Using an SD Card - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card If you have remote IMG 1004's that cannot obtain a System Software upgrade using FTP or BootP, you can transfer the file to multiple SD cards and distribute the SD cards to each remote site. The bootup.cfg file on each SD Card can be edited using either an SD card reader or if working with software 10.5.0 + the Remote SD Card provisioning feature can be used.
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Installation and Setup Default bootup.cfg Configuration File - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card # INSTRUCTIONS #1. Edit values as required, as described below. # Change IP Address, Subnet Mask, and Gateway IP Address to the actual values for the IMG 1004. # If you change the version of IMG System Software on the FTP Server or the SD card, #make sure you change the System Software Filename value.
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IMG 1004 - SD Card SD Card Remote Provisioning - IMG 1004 Topic Location: IMG 1004-Installation and Setup Guide > IMG 1004-SD Card Overview This feature provides a means for installing new versions of system software to IMG 1004 located at remote sites with no BOOTP server, by allowing remote access to the SD card on the IMG 1004. The SD Card is a small memory card much like the memory cards used in digital cameras and other devices.
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Installation and Setup 3. If someone has FTP'd to the IMG 1004 the "FTP Connection Status" field and the "Remote IP Address" field will update. See screen capture below. Notice the Remote IP address field. This is the IP address of the PC that the user is FTP'ing from. 4. At this point, files can be FTP'd to and from the IMG 1004. Below is an example of using FTP to change the version of software loaded on the SD card Procedure: 1.
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IMG 1004 - SD Card 4. Modify the "file=" line on the bootup.cfg file just transferred. Verify the changes to this file are correct. Below is the line in the bootup.cfg file that will need to be edited. # System Software Filename file=img1004_ver1050137_id0106.bin software build. Ex: ver1050140) (Change ver1050137 to new 5. Before transferring the new bootup.cfg file to the SD rename the existing file on the SD card. This can be accomplished using the rename command in ftp. See Below ftp> rename bootup.