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212 Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide — September 2007
Dialogic Corporation
Diagnostics
9.3.2.6 Call Log
The test results from the PBX self verification diagnostic tool are also stored in the Media Gateway
call log. The Source field will contain From Test App to indicate that the connection was created
by a diagnostic application.
The call log is accessible through the Web by selecting the Call Log link on the left side menu of
any Web page.
Test Failure Reasons
Originate an outbound PBX call • The extension numbers for the PBX interface are not correct.
• The PBX interface and channel are not configured properly*.
• Dial tone is not detected or being provided.
Answer an outbound PBX call • The extension numbers for the PBX interface are not correct.
• The PBX interface and channel are not configured properly*.
Receive outbound call progress (alerting) • Call progress is not detected or being provided.
Receive call party identification (CPID) • The switch is not providing CPID.
• The programmed CPID type on the Media Gateway does not
match the CPID type being provided by the switch (ex. Type I or
Type II DMTF)
Send and Receive DTMF digits • The PBX interface and channel are not configured properly*.
• The switch does not allow DTMF between interfaces and
channels.
Receive far-end disconnect supervision • The PBX interface and channel are not configured properly*.
• Disconnect tone is not detected or being provided.
Transfer a connected PBX call • The extension numbers for the PBX interface are not correct.
• The PBX interface and channel are not configured properly*.
• Dial tone is not detected or being provided.
Send messages waiting notification request • The PBX interface and channel are not configured properly*.
• No confirmation tone from the switch.
• Feature Access Codes (FAC) is not correct.
• The MWI extension number is not correct or does not accept
message waiting status updates.
• The MWI uses serial port and/or it is not configured properly.
*For more details on configuration, see the Installation and Configuration Integration Notes.