User`s guide

Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide — September 2007 211
Dialogic Corporation
Diagnostics
Figure 53. PBX Self Verification Test Results
9.3.2.5 Test Failures
If a failure occurs some suggestions are:
• Verify PBX interface is in-service and configured properly
• Verify gateway is configured for specific PBX interface (is there a default .ini file)
• Run the test again with a minimum number of extensions configured and in Sequential test
mode.
• Run the test again with the Trace Capture diagnostic utility started to log the detailed call
flow of the PBX self verification diagnostic test.
• Use the PBX/PSTN Interface diagnostic utility to test Initiate Call and Send Message Waiting
Status on a particular interface and channel.
• Check the Call Log for the call end reason of the connections used in the diagnostic tests.
Some of the most common test result failures and causes are: