User`s guide

198 Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide — September 2007
Dialogic Corporation
Diagnostics
When the test is completed a hyperlink will be displayed to allow the user to return to the VoIP
Interface Test configuration Web page.
Figure 41. VoIP Interface Test Status Web Page
When the test is completed the results will show if the diagnostic test was able to establish a VoIP
connection with the specified Destination VoIP Address.
The CallEndReason description is the error response received either from the specified destination
VoIP endpoint or the VoIP interface of the gateway.
Some of the most common error responses and causes are:
If an error occurs some other suggestions are:
• Verify gateway VoIP interface is in-service and configured properly.
• Verify destination VoIP endpoint is valid and in-service.
• Run the test again with the Trace Capture and Network Capture diagnostic utilities started
to log the detailed call flow of the VoIP interface diagnostic test.
Test Passed: Normal VoIP connection was successful
Test Failed: CallEndReason VoIP connection failed
Device Not Available User at VoIP endpoint is not in-service
Transport Failed VoIP address is invalid or no response received
User Not Found User not found at VoIP endpoint
Ambiguous Request VoIP address requires user information