Technical data

Customer Service
Dialogic
®
Diva
®
SIPcontrol
TM
Software 1.8 Reference Guide page 66
Dialogic Customer Support
If the information on the Dialogic Help Web was not sufficient to help you solve your problem, contact Dialogic
Customer Support. See www.dialogic.com/support/contact
for details on how to contact us.
To provide help, Dialogic Customer Support will likely need from you:
• A debug trace (see the Dialogic
®
Diva
®
Diagnostics Online Help file - DivaTrace.chm.
• A copy of your active configuration (see the Dialogic
®
Diva
®
Configuration Manager Online Help file -
DSMain.chm).
• A copy of your Dialogic
®
Diva
®
SIPcontrol
TM
software configuration. To save a copy, open a DOS window,
change to the directory in which the Diva SIPcontrol software files are stored and execute: regfile.exe save
<nameofthefile>.txt or click Show Configuration at the bottom of the configuration web interface and copy
and paste the contents into a separate file and save it as text file.