Technical data

Customer Service
Dialogic
®
Diva
®
SIPcontrol
TM
Software 1.8 Reference Guide page 65
CHAPTER 13
Customer Service
Dialogic provides various options and arrangements for obtaining technical support for your Dialogic
®
Diva
®
product. We recommend that you use the Dialogic
®
Diva
®
Support Tools first before contacting your Dialogic
Corporation supplier. We also suggest that you visit our help web, which includes detailed information about a
variety of topics. In the unusual case that neither your supplier nor the information on the help web cannot
adequately address your support issue, contact our Customer Support.
For more information see:
• Dialogic
® Diva® Support Tools
• Dialogic Help Web
• Dialogic Customer Support
Dialogic
®
Diva
®
Support Tools
If a problem occurs during the operation of your Dialogic
®
Diva
®
product, use the following Dialogic
®
Diva
®
Support Tools:
• Dialogic
®
Diva
®
Line Test: With the Diva Line Test tool, you can test your hardware and perform simple phone
test calls, call transfers, or basic inbound and outbound calls.
• Dialogic
®
Diva
®
Diagnostics: With the Diva Diagnostics tool, you can write traces for each Dialogic
®
Diva
®
Media Board or driver into a file.
• Dialogic
®
Diva
®
Management tool: With the Diva Management tool, you can view the current status of the
connected lines, the active connections, and the history of the connections.
For more information about the tools, see the respective online help file.
If you cannot solve the problem with the tools, contact your Dialogic supplier.
Dialogic Help Web
If your supplier is unable to help you to solve your problem, you can visit the Dialogic Help Web. It contains
detailed information on such subjects as:
• Installation and upgrade of Dialogic
®
Diva
®
drivers, configuration scenarios, and applications.
• Diagnostic and testing utilities.
• Basic issues, error messages and how to resolve them.
• "How to" guides and wizards.
• Online training, which, as of the date of publication of this document, is offered for ISDN, the Dialogic
®
Diva
®
SDK, and Dialogic
®
X.25 products. The training is aimed toward technical support people, but much of the
courses are also suitable for a non-technical audience.
For more information, visit our Help Web at www.dialogic.com/support/helpweb
.