Technical data

About Customer Services
Dialogic
®
Diva
®
System Release 8.5.6WIN Reference Guide page 68
CHAPTER 11
About Customer Services
Dialogic provides various options and arrangements for obtaining technical support for your Dialogic
®
product.
We recommend that you use the Dialogic
®
Diva
®
Support Tools first before contacting your Dialogic supplier.
Also, we suggest that you visit the Dialogic Technical Services & Support site, as it includes detailed information
about a variety of topics. In the unusual case that neither your supplier nor the information on the Services &
Support site adequately addresses your support issue, you can contact Dialogic Customer Support.
For more information see:
• Dialogic
® Diva® Support Tools
• Dialogic Technical Services & Support web site
• Dialogic Customer Support
Dialogic
®
Diva
®
Support Tools
If an issue occurs during the operation of your Dialogic
®
Diva
®
product, use the following Dialogic
®
Diva
®
Support Tools:
• Dialogic
®
Diva
®
Line Test: With the Diva Line Test tool, you can test your hardware and perform simple phone
test calls, call transfers, or basic inbound and outbound calls.
• Dialogic
®
Diva
®
Diagnostics: With the Diva Diagnostics tool, you can write traces for each Dialogic
®
Diva
®
Media Board or driver into a file.
• Dialogic
®
Diva
®
Management tool: With the Diva Management tool, you can view the current status of the
connected lines, the active connections, and the history of the connections.
For more information about the Diva Support Tools tools, see the respective online help files.
If you cannot address the issue through use of these tools, contact your Dialogic supplier.
Dialogic Technical Services & Support web site
If your supplier is unable to help you to address your issue, you can visit the Services & Support web site. There,
you can get access to:
• detailed information about the Dialogic
®
Pro
TM
Services (1 or 5 year 24/7 service contracts) at
http://www.dialogic.com/support/DialogicPro/
• a help web section for Dialogic
®
products at http://www.dialogic.com/support/helpweb
• a download section, to install the current version of your software at
http://www.dialogic.com/support/software.aspx
• a training section, with information about webinars as well as online and onsite trainings at
http://www.dialogic.com/training
• a manuals section, that includes currently available documentation, at http://www.dialogic.com/manuals
• technical discussion forums about different developer-specific Q&A at
http://www.dialogic.com/
den/groups/developers/default.aspx
• the Dialogic Customer Support web site. For detailed information about how to contact Dialogic Customer
Support, see Dialogic Customer Support
on page 69.