User`s guide

284 Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide
Diagnostics
Check the Call Log for the call end reason of the connections used in the diagnostic tests.
Some of the most common test result failures and causes are:
9.3.2.6 Call Log
The test results from the TDM self verification diagnostic tool are also stored in the Media
Gateway call log. The Source field will contain From Test App to indicate that the connection was
created by a diagnostic application.
Test Failure Reasons
Originate an outbound PBX call The extension numbers for the PBX interface are not
correct.
The PBX interface and channel are not configured
properly*.
Dial tone is not detected or being provided.
Answer an outbound PBX call The extension numbers for the PBX interface are not
correct.
The PBX interface and channel are not configured
properly*.
Receive outbound call progress (alerting) Call progress is not detected or being provided.
Receive call party identification (CPID) The switch is not providing CPID.
The programmed CPID type on the Media Gateway
does not match the CPID type being provided by the
switch (ex. Type I or Type II DMTF)
Send and Receive DTMF digits The PBX interface and channel are not configured
properly*.
The switch does not allow DTMF between interfaces
and channels.
Receive far-end disconnect supervision The PBX interface and channel are not configured
properly*.
Disconnect tone is not detected or being provided.
Transfer a connected PBX call The extension numbers for the PBX interface are not
correct.
The PBX interface and channel are not configured
properly*.
Dial tone is not detected or being provided.
Send messages waiting notification request The PBX interface and channel are not configured
properly*.
No confirmation tone from the switch.
Feature Access Codes (FAC) is not correct.
The MWI extension number is not correct or does not
accept message waiting status updates.
The MWI uses serial port and/or it is not configured
properly.
*For more details on configuration, see the Installation and Configuration Integration Notes.