User`s guide

Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide 275
Diagnostics
When the test is completed the results will show if the diagnostic test was able to establish a TDM
connection with the specified Destination Number.
The CallEndReason description is the error response received either from the specified destination
TDM endpoint or the TDM interface of the gateway.
Some of the most common error responses and causes are:
If an error occurs some other suggestions are:
• Verify gateway TDM interface is in-service and configured properly.
• Verify destination TDM endpoint is valid and in-service.
• Run the test again with the Trace Capture and Network Capture diagnostic utilizes started to
log the detailed call flow of the VoIP interface diagnostic test.
9.2.2.3 Call Log
The test results from the TDM interface diagnostic tool are also stored in the Media Gateway call
log. The Source field will contain From Test App to indicate that the connection was created by a
diagnostic application.
The call log is accessible through the Web by selecting the Call Log link on the left side menu of
any Web page.
Figure 51. TDM Interface Call Log Web Page
Test Passed: Normal TDM connection was successful
Test Failed: CallEndReason TDM connection failed
Device Not Available TDM interface is not in-service
User Busy Destination number is busy (in-use)
User Not Found Destination number not found at TDM endpoint