User`s guide

Dialogic
®
1000 and 2000 Media Gateway Series User’s Guide 271
Diagnostics
Source Name
The alphanumeric name representing the source party that is delivered to the destination
endpoint during the diagnostic test. This is an optional field that is not required to perform the
diagnostic test.
Source Number
The number representing the source party that is delivered to the destination endpoint during
the diagnostic test. This is an optional field that is not required to perform the diagnostic test.
Messages Waiting Status
Choose the status value of the message waiting notification update. This field is only valid
when the Message Waiting diagnostic test is selected.
9.1.2.2 Test Status
When a diagnostic test is executed the test results are shown in the VoIP Interface Test Status table
on the Web page.
The test can be canceled at any time by pressing the Cancel Test button.
When the test is completed a hyperlink will be displayed to allow the user to return to the VoIP
Interface Test configuration Web page.
Figure 47. VoIP Interface Test Status Web Page
When the test is completed the results will show if the diagnostic test was able to establish a VoIP
connection with the specified Destination VoIP Address.
The CallEndReason description is the error response received either from the specified destination
VoIP endpoint or the VoIP interface of the gateway.
Some of the most common error responses and causes are:
Test Passed: Normal VoIP connection was successful
Test Failed: CallEndReason VoIP connection failed
Device Not Available User at VoIP endpoint is not in-service
Transport Failed VoIP address is invalid or no response received
User Not Found User not found at VoIP endpoint
Ambiguous Request VoIP address requires user information