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Copyright © 2022 Dernier & Hamlyn Inc. All rights reserved. 1211
Troubleshooting
Symptom Probable Cause/Solution
Purier does
not operate.
Power cord not securely plugged into outlet.
Make sure plug is securely inserted.
No AC power. Check fuse or circuit breaker.
Replace fuse with a time delay type or reset the
circuit breaker.
Purier is starting to make
noise and the air output
is low.
3-in-1 HEPA lter may be dirty or obstructed.
Replace lter.
Air coming from Purier
has a bad odor.
The rst time you use the Purier, you might perceive
a plastic or paint smell. This is normal, but it should
disappear quickly. If the smell persists or if you sense
a burning smell, please disconnect the unit and
contact Customer Support.
Air quality does not
improve as the Purier
operates.
Windows or doors are open. Constant introduction
of dirty air from outside the room can reduce the
effectiveness of the Purier. Close all exterior doors
and windows.
Fan does not operate.
Bottom cover is not securely in place. Ensure that
the bottom cover is closed properly, and the lter is
properly installed.
Fan speed does not
change after selecting a
new fan speed.
The fan speed will decrease or increase gradually,
this is normal. If fan speed does not change after a
prolonged period of time after changing the setting
contact Customer Support.
The appliance is very loud.
Ensure that there are no obstacles near the appliance
and that it has a minimum of 12 inches (30 cm) of
clearance around it for optimal operation.
The app does not
operate properly or it
is not possible to sync
the purier with the DH
Lifelabs APP.
APP only apply to CAHP-50XX02C Wi-Fi Enabled
model.
If conrmed the device is Wi-Fi Enabled model but
not work, contact Customer Support.
Product Warranty
This 2 year limited warranty applies to repair or replacement of product found to be
defective in material or workmanship. This warranty does not apply to damage resulting
from commercial, abusive, unreasonable use or supplemental damage. Defects that are
the result of normal wear and tear will not be considered manufacturing defects under
this warranty.
DH Lifelabs IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF
ANY NATURE, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURA-
TION OF THIS WARRANTY.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitations
or exclusions may not apply to you. This warranty gives you specic legal rights, and
you also may have other rights which vary from jurisdiction to jurisdiction. This warranty
applies only to the original purchaser of this product from the original date of purchase
At its option, DH Lifelabs will repair or replace this product if it is found to be defective in
material or workmanship. This warranty does not cover damage resulting from any unau-
thorized attempts to repair or from any use not in accordance with the instruction manu-
al. This warranty does not cover the lter except for material or workmanship defects.