User`s guide

Dexcom G4 PLATINUM User’s Guide | 143
This screen means you recently turned Share
“On,” and your receiver is having trouble
connecting with your iPhone
®
or iPod touch
®
. If
you press the “OK” button to clear this screen,
you will be taken back to the Share menu and
Share will be turned “Off.” Turn Share “On” to try
pairing again. For more information on how to
troubleshoot your Dexcom Share System, refer
to the Dexcom Share User Manual.
If you are not using the Share feature, you should leave Share
turned “Off.
13.8 BATTERY AND CHARGER
TROUBLESHOOTING
Only use the Dexcom cable and battery charger to charge
your receiver.
A full charge can take up to 5 hours and will last about 3 days,
depending on how often you turn on your receiver, use the alerts, and
enter events.
If your receiver does not show the battery charging symbol when
plugged into the charger, make sure that both ends of the USB cable are
fully inserted into the receiver port and wall charger or computer.
If your battery drains and is not charged for a few weeks it may not turn
on.Ifyourreceiverdoesnotturnon,rsttrytochargeit(seeChapter4,
Section 4.1, Charging Your Receiver Battery). If your receiver still does
not turn on you may need to reset the receiver:
1. Connect the receiver to the charger before resetting.
2. Insert the end of a paperclip into the small circular hole on the back
of the receiver and push down. The receiver will vibrate and show the
thinking screen.
Share unsuccessful
pairing prompt