User`s guide
Dexcom G4 PLATINUM User’s Guide | 133
CHAPTER 13: TROUBLESHOOTING
Thischapterprovideshelpfultipsandinstructionstoxissuesyoumay
have while using your Dexcom G4 PLATINUM CGM System.
If any of the troubleshooting steps in this chapter do not x your
issue, contact Dexcom Technical Support (see Chapter 15, User
Assistance).
13.1 SENSOR INSERTION TROUBLESHOOTING
Sensor insertion difculties
• I am having trouble taking out the safety lock:
- Make sure to pull the safety lock straight out away from your body.
Use the arrows on the safety lock as a guide.
• I am not able to pull the collar up:
- Make sure the white plunger is completely pressed down before
pulling the collar up.
- Use force when pulling the collar up.
• I am not able to remove the applicator barrel from the
sensor pod:
- Make sure the collar is pulled all
the way up. When pulling the collar
up you should hear 2 “clicks.” You
may need to use extra force to pull
the collar as close to the top of the
applicator as possible.
-Makesurethetransmitterlatchisat
against the adhesive on your body
before squeezing the release tabs.
- Use force when squeezing the
ribbed release tabs on the sides of the sensor pod.
- Lift the applicator in a curving movement away from your body.
Release the
applicator barrel