User`s guide
Dexcom G4 PLATINUM (Pediatric) System User’s Guide | 137
CHAPTER 13: TROUBLESHOOTING
Thischapterprovideshelpfultipsandinstructionstoxissuesyoumay
have while using your Dexcom G4 PLATINUM (Pediatric) CGM System.
If any of the troubleshooting steps in this chapter do not x
your issue, contact Dexcom Technical Support (see Chapter 15,
User Assistance).
13.1 SENSOR INSERTION TROUBLESHOOTING
Sensor insertion difculties
• I am having trouble taking out the safety lock:
- Make sure to pull the safety lock straight out away from your body.
Use the arrows on the safety lock as a guide.
• I am not able to pull the collar up:
- Make sure the white plunger is completely pressed down before
pulling the collar up.
- Use force when pulling the collar up.
• I am not able to remove the applicator barrel from the
sensor pod:
- Make sure the collar is pulled all the
way up. When pulling the collar up you
should hear 2 “clicks.” You may need
to use extra force to pull the collar
as close to the top of the applicator
as possible.
-Makesurethetransmitterlatchisat
against the adhesive on your body
before squeezing the release tabs.
- Use force when squeezing the ribbed release tabs on the sides of the
sensor pod.
- Lift the applicator in a curving movement away from your body.
Release the
applicator barrel