User`s guide
178 | Dexcom G4 PLATINUM Professional Continuous Glucose Monitoring System
13
This screen means the receiver and transmitter
are not communicating and you are not getting
sensor glucose readings.
•Thereceiverandtransmitteronly
communicate when you are in an active
sensor session.
•Eachtimeyoustartanewsensorsession,
wait 10 minutes for the receiver and
transmitter to start communicating.
•Youmaysometimesexperiencelossofcommunicationfor10
minutes at a time. This is normal.
•Ifyouseetheoutofrangesymbolinthestatusareaformorethan
10 minutes, move the receiver and transmitter within 20 feet of each
other without obstruction. Wait 10 minutes and communication
should be restored.
•YoumustenterthetransmitterIDcorrectlyintothereceiverto
receive sensor glucose readings (see Chapter 5, Section 5.2,
The Settings Menu). Make sure you have removed the sensor
and stopped the sensor session before checking or changing the
transmitter ID. “Transmitter ID” will not appear as an option on the
Settings menu during a sensor session.
•Theoutofrangealertisanadvancedfeature
that can be turned on when appropriate.
If this advanced feature is turned on, it will
alert when the receiver and transmitter are
not communicating for a set amount of time
dependingontheprolesettings.
If you are still having trouble getting system readings, contact Dexcom
Technical Support (see Chapter 15, User Assistance).
Out of range symbol
appears in upper right
of trend graph
Out of Range
alert screen