User`s guide
Dexcom G4 PLATINUM Professional System User’s Guide | 165
CHAPTER 13: TROUBLESHOOTING
Thischapterprovideshelpfultipsandinstructionstoxissuesyou
may have while using the Dexcom G4 PLATINUM Professional CGM
System.
If any of the troubleshooting steps in this chapter do not x the
issue, contact Dexcom Technical Support (see Chapter 15, User
Assistance).
13.1 SENSOR INSERTION TROUBLESHOOTING
Sensor insertion difculties
• I am having trouble taking out the safety lock:
- Make sure to pull the safety lock straight out away from the body. Use
the arrows on the safety lock as a guide.
• I am not able to pull the collar up:
- Make sure the white plunger is completely pressed down before
pulling the collar up.
- Use force when pulling the collar up.
• I am not able to remove the applicator barrel from the sensor pod:
- Make sure the collar is pulled all
the way up. When pulling the collar
up you should hear 2 “clicks.” You
may need to use extra force to pull
the collar as close to the top of the
applicator as possible.
- Make sure the transmitter latch is
atagainsttheadhesiveonthebody
before squeezing the release tabs.
- Use force when squeezing the ribbed
release tabs on the sides of the sensor pod.
- Lift the applicator in a curving movement away from the body.
Release the
applicator barrel