User's Manual

G4-Global System User’s Guide | 111
9.1 SENSOR INSERTION TROUBLESHOOTING
Sensor Insertion Diffi culties
•
I am having trouble taking out the Safety Lock/Transmitter Key:
- Make sure to pull straight out using the arrows on the Safety Lock as a guide.
- Do not wiggle back and forth.
•
I am not able to pull the Collar up:
- Make sure the plunger is completely pressed down before pulling the
collar up.
- When pulling the Collar up you should hear 2 clicks.
- Try using more force when pulling the collar up.
•
I am not able to remove the Applicator from the Sensor Pod:
- Pull the Collar all the way up. It should be very close
to the top of the Applicator.
- Make sure the Transmitter Latch is down before
squeezing the Release Tabs.
- Then squeeze the ribbed Release Tabs (on the
side), and lift the Applicator away from your body.
•
Removing the Transmitter Latch is diffi cult:
- Hold the Sensor Pod down with one hand and twist the Latch with the other
hand to remove it.
- Do not try to snap it straight off.
Sensor Pod is Not Sticking Long Enough
•
Do not use any cream or lotion on your skin where you attach the Sensor Pod.
•
Clean the skin and make sure it is completely dry before you attach the Sensor
Pod. Do not leave any substance on the skin where the Needle inserts.
•
You may use medical tape (such as Blenderm
TM
) over the white adhesive patch
of the Sensor Pod, but do not place the tape over the Transmitter or the plastic
parts of the Sensor Pod.
The G4-Global Continuous Glucose Monitoring System is a glucose-
monitoring device indicated for detecting trends and tracking patterns in
adults (age 18 and older) with diabetes.
Release the Applicator