User Manual 1
© 2013 Dexcom, Inc. All rights reserved. The Dexcom logo, Dexcom and Dexcom G4 are registered trademarks of Dexcom, Inc. Dexcom G4 PLATINUM, Dexcom SHARE, Dexcom Share, Dexcom Follower, Follow Dashboard and GlucoMonster are trademarks of Dexcom, Inc. Apple, the Apple logo, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.
CHAPTER ONE Learning About Dexcom SHARE 08 Glossary 14 Symbols 15 System Overview 16 System Components 17 Conditions That Affect Use 17 Benefits 18 Indications for Use 18 Contraindications 18 Important User Information 19 Warnings 19 Precautions 23 Risks 25 User Agreement CHAPTER TWO Setting Up the Dexcom Share App 27 Dexcom Share App Description 28 Setting Up Cradle 30 Creating a Dexcom Share Account 31 Pairing Cradle 32 Inviting Followers 3 Table of Contents
CHAPTER THREE Using the Dexcom Share App 35 Dexcom Share Status 36 Status Tabs 36 Troubleshooting Status 38 GlucoMonster 39 Follower List 41 Inviting Followers 41 Editing Followers 41 Stop Sharing with Followers 42 Removing Followers 42 Account Tab 42 Pairing New iPhone or iPod touch 43 Replacing Cradle 44 Registering New Receiver 45 The More Tab CHAPTER FOUR Using the Dexcom Follow App 47 Dexcom Follow App Description 47 Receiving Follow Invitation Email 48 Types of Glucose Notifications 49 Changing Gluco
3 Sharer Trend Graph 55 Finding Out More CHAPTER FIVE Maintaining Dexcom SHARE 57 Cradle Working and Storage Conditions 57 Cradle Maintenance and Cleaning 57 USB Cable Maintenance CHAPTER SIX Troubleshooting, Warranty and Customer Support 60 Dexcom Share App Troubleshooting 61 Receiver Troubleshooting 61 Cradle Troubleshooting 64 Sharing Checklist 65 Dexcom Follow App Troubleshooting 66 Follower Questions 67 Following Checklist 69 Warranty Information 72 Contact Customer Support 5 Table of Contents
CHAPTER SEVEN Technical Information 74 Guidance and Manufacturer’s Declaration 76 FCC Requirements CHAPTER EIGHT Index 82 Index 6 Table of Contents
CHAPTER ONE Learning About Dexcom SHARE 7
Glossary Term Definition Airplane mode A setting on iPhone® or iPod touch® where wireless features are disabled in order to comply with airline regulations. Application or app A software program, such as the Dexcom ShareTM app and the Dexcom FollowTM app, designed to run on iPhone or iPod touch. Blood glucose meter A device used to measure how much glucose is in the blood. Blood glucose value The measurement of glucose in the blood.
Dexcom G4 PLATINUM Receiver The Dexcom G4® PLATINUM System part that collects glucose information from the sensor and transmitter. It is also referred to as receiver. Dexcom G4 PLATINUM Sensor The Dexcom G4 PLATINUM System part that includes an applicator and wire. Dexcom G4 PLATINUM System Continuous glucose monitoring system made of a sensor, transmitter, and receiver. Dexcom G4 PLATINUM Transmitter The Dexcom G4 PLATINUM System part that wirelessly sends glucose information to the receiver.
Do Not Disturb A setting on iPhone or iPod touch where all incoming calls, alerts, and notifications are silenced. Do not disturb can be set to specific times and can be set to allow exceptions (people who can disturb you). Follower A person that receives the Sharer’s shared information. Follow Dashboard On the Dexcom Follow app, the Follow Dashboard the glucose information of up to five (5) Sharers. Follower’s iPhone or iPod touch Runs the Dexcom Follow app.
iPhone The Dexcom Share app is compatible with an iPhone 4S or later. The Dexcom Follow app is compatible with an iPhone 4 or later. iPod touch The Dexcom Share app is compatible with an iPod touch 5th generation or later. The Dexcom Follow app is compatible with an iPod touch 4th generation or later. Jailbroken The removal of limitations set by the manufacturer on an iPhone or iPod touch. Jailbroken iPhones and iPod touches are not permitted to be used in connection with Dexcom SHARE.
Obstruction An object that prevents the wireless communication between devices, such as wall thickness or radio waves. Online store Internet store for downloading applications to an iPhone or iPod touch. Pairing Act of wireless connecting the iPhone or iPod touch to the Cradle using Bluetooth. Power adaptor Charges the Cradle. Profile Located in Follow Dashboard and displays the Sharer’s glucose information, trend arrow and profile picture.
Sharer The patient. The person who uses the Dexcom G4 PLATINUM System. Sharer’s iPhone or iPod touch Runs the Dexcom Share app. Sharing The act of electronically transmitting glucose information from the Sharer’s iPhone or iPod touch to Follower’s iPhone or iPod touch. Simultaneous voice and data The ability to make a phone call and access the Internet on the same cellular connection at the same time.
Symbols Description Symbol Description Dexcom SHARE logo Batch code Bluetooth logo Copyright Receiver charging Consult instructions for use Input Manufacturer Dexcom logo Humidity limitation Catalog number Direct current Keep dry Temperature limitation Do not use if package is damaged Non-ionizing raditaion Protected against solid foreign objects of 12.
System Overview Dexcom SHARETM remote monitoring system lets one person, the Sharer, transfer Dexcom G4TM PLATINUM Continuous Glucose Monitoring information to another person, the Follower. Dexcom SHARE consists of the following components: Dexcom G4 PLATINUM System, Cradle, Bluetooth® wireless technology, the Sharer’s iPhone® or iPod® Touch, the Dexcom ShareTM app, the internet, the Follower’s iPhone or iPod touch and the Dexcom FollowTM app.
System Components 16 Learning About Dexcom SHARE
Conditions That Affect Use Dexcom SHARE should not be used in a wet environment. Once Sharing is established, make sure the settings on the Cradle, Sharer’s iPhone or iPod touch and Follower’s iPhone or iPod touch are not altered. Make sure the Sharer’s iPhone or iPod touch and Follower’s iPhone or iPod touch have enough battery power to maintain Sharing. Dexcom recommends charging both iPhone or iPod touch when Sharing.
Indications for Use The purpose of Dexcom SHARE is to notify another person, the Follower, of the patient’s Dexcom G4 PLATINUM Continuous Glucose Monitoring System sensor glucose information when the G4 PLATINUM Receiver is docked in the Dexcom SHARE Cradle. Dexcom SHARE provides secondary notification and does not replace real time continuous glucose monitoring (G4 PLATINUM System) or standard home blood glucose monitoring. Contraindications There are no contraindications for Dexcom SHARE.
Warnings Dexcom SHARE does not work alone. Dexcom SHARE does not replace the Dexcom G4 PLATINUM System and requires the Dexcom G4 PLATINUM Receiver to be docked in the Dexcom SHARE Cradle to communicate glucose information to the Follower. Dexcom SHARE is not compatible with any previous Dexcom® CGM System or any other CGM device. You cannot use Dexcom SHARE to make treatment decisions, such as how much insulin to take. Dexcom SHARE does not replace a blood glucose meter.
the event of low or high blood glucose values. Do not rely solely on the Follower to alert the patient of low or high glucose events or other important information. At times, the Follower may not receive data, and the patient will not be notified of this fact. When using Dexcom SHARE, make sure the Dexcom G4 PLATINUM Receiver is docked in the Cradle and fully connected. Make sure the charger cable is connected to the Cradle and plugged into the electrical outlet.
You cannot use Dexcom SHARE unless there is a Bluetooth connection between the Cradle and the patient’s iPhone or iPod touch. The Bluetooth range can vary and depends on the distance and obstructions between the Cradle and the iPhone or iPod touch. If the patient’s iPhone or iPod touch does not have a connection or loses the connection, the patient will be unable to share data, and the Follower might miss helping the patient in the event of low or high blood glucose values.
helping the patient in the event of low or high blood glucose values. If the patient’s iPhone or iPod touch is powered off or restarted, make sure the Dexcom Share app is reopened after the iPhone or iPod touch is turned back on in order to resume sharing. If the Dexcom Share app is not reopened, the patient will be unable to share data, and the Follower might miss helping the patient in the event of low or high blood glucose values.
Check the Dexcom Follow app’s trend graph if the Follower’s iPhone or iPod touch has been off or if there is no data connection (e.g., internet/Wi-Fi or mobile data service/3G/4G/LTE is lost, connection is turned off in airplane mode, or iPhone or iPod touch is placed in do not disturb). When the iPhone or iPod touch is turned back on, the Follower will only receive the most recent notification and might miss helping the patient in the event of prior low or high blood glucose values.
trends and tracks glucose patterns. 3. Dexcom SHARE - this is an optional add-on to the Dexcom G4 PLATINUM System that can share glucose information and notifications with up to five (5) other people. Shared glucose information can add another level of awareness. Using the wrong glucose information for treatment decisions could lead to low or high glucose. Blood glucose values from a blood glucose meter may differ from the information displayed on Dexcom Follow app.
of glucose level changes in a reasonable time. Therefore, Dexcom SHARE should be used only to give a secondary level of awareness and should not be expected to always communicate and transfer sensor glucose information. Jailbroken iPhones and iPod touches Dexcom requires patients and Followers to not use Dexcom SHARE apps on a jailbroken iPhone or iPod touch. A jailbroken iPhone or iPod touch do not offer a reliable means to use Dexcom SHARE.
CHAPTER TWO Setting Up the Dexcom Share App 26
Dexcom Share App Description What the Dexcom Share app does: 1. Connects the Sharer’s iPhone or iPod touch with their Cradle via Bluetooth. 2. Connects the Sharer’s iPhone or iPod touch with their Follower’s iPhone or iPod touch via either a Wi-Fi or mobile data Connection. 3. Invites Followers and sends Followers setting recommendations. 4. Displays the status of the Sharer’s Cradle, Sharer’s iPhone or iPod touch, and the Dexcom SHARE Cloud. What the Dexcom Share app does not do: 1.
making trreatment de ecisions. 3. The Sharer should check the status screen n after insertting the receiver into the Cra adle to make e sure the ssystem is functioning properly. Setting Up Cradle Step p Instruc ction Step 1 Plug the e USB cable in nto the power adapter. a Step 2 Plug the e smaller end of o the USB cable intto the back off the Cradle.
Step p Instruc ction Step 3 Plug the e power adaptter into a power outlet. o Step 4 Write do own the serial number (SN) fou und on the back of your receiverr. You’ll need this for Step 2 in i the “Pairing g the Cradle” section later in this ch hapter. Step 5 Open th he USB port on your receiverr by sliding the e cover upward. Step 6 Slide the e receiver into o the Cradle towardss the USB porrt.
Step p Instruc ction Step 7 The gree en charging lig ght (light on the left) will w illuminate when w the receiver is properly do ocked. Step 8 Downloa ad the Dexcom m Share app from m the online store. See your iPho one or iPod to ouch user manual for f instructionss. Step 9 Launch the t Dexcom Share S app to begin Sharing! Illustratio on Cre eating a Dexcom m Share Account A t Step p Instruc ction Step 1 Please read r the termss and conditio ons of the licen nse agreemen nt.
Step Step 5 Step 6 Instruction Enter a username and password. Email addresses cannot be used as usernames. Re-enter your password for confirmation. Pairing Cradle Pairing connects your Cradle to your iPhone or iPod touch using Bluetooth. Pair the Cradle at any time by pressing on the “Pair Cradle” button located in the account tab. NOTE: Only one Bluetooth may be paired to the Cradle at a time.
Step p Instruc ction Step 1 Make su ure the receive er is in the Cradle, the t Cradle is plugged p in and the blue light (light on right) on the Cradle iss blinking. Step 2 Enter yo our receiver se erial number from Ste ep 4 in the Setting up Cradlle section in Chapter Tw wo. Your Cradle will then search for yo our iPhone or iPod tou uch to pair. When your Crad dle is found, press the “P Pair” button. Step 3 The blue e light will stop p blinking and d remain lit when pairing g is complete.
Step Instruction Step 4 Choose whether or not the Follower will get low, urgent low and high glucose notifications on their iPhone or iPod touch. Notifications are sent when the glucose level and delay setting conditions are met. Step 5 Press the “Send Invitation” button to send a Follow Invitation email to the Follower. Once your Follow Invitation email is sent, the Sharer cannot adjust the Follower’s recommended settings.
CHAPTER THREE Using the Dexcom Share App 34
Dexcom SHARE Status The Sharer can refer to the status tab to check the status of Dexcom SHARE. The status screen consists of a status bar, GlucoMonsterTM character, and status tab. All indicate whether the system is functioning correctly or not. The Sharer should check the status Tab after inserting the receiver into the Cradle to make sure that the system is functioning properly.
Status Tabs The table below explains the two possible states of the status tabs: Status Tab Description The status tab is green and displays a Checkmark icon when Dexcom SHARE is sending glucose information. The status tab is red and displays an X icon when Dexcom SHARE is not working. The Sharer should refer to the status bar when the system is not working. When a device or connection is not working, Dexcom SHARE will not work. The Sharer will not be able to send their glucose levels to their Follower.
are receiving glucose notifications, you must always refer to your receiver for your glucose readings and alerts.
This Status Bar means Sharer should make sure: there is an issue with: • internet connection • iPhone or iPod touch has internet connection This Status Bar means There is a problem in there is an issue with: • Dexcom SHARE Cloud internet transmission and SHARE is not working. The Sharer should check later or follow up with his or her internet connectivity provider.
GlucoMonster Description The GlucoMonster will smile and hold up a sign with a Checkmark on it if Dexcom SHARE is working. The GlucoMonster will frown and hold up a sign with an X on it if Dexcom SHARE is not working. The Sharer can refer to the status bar to find where the system is not working. Press on the GlucoMonster for additional information. Follower List The followers tab allows the Sharer to manage their Followers.
Icon/ Status Definition Follower is set to receive notifications from their Sharer.. Follower is able to view their Sharer’s trend graph Removed by Follower Follower removed the Sharer from the Dexcom Follow app. The Follower will not receive any of the Sharer’s glucose information, notifications or trend graph updates. The Sharer can remove the Follower from their list by pressing on the “Remove” button, found in the Follower’s notification settings.
Inviting Followers See the Inviting Followers section in Chapter Two. Editing Followers The Sharer can edit a current Follower’s nickname and email address by pressing on the Follower. The Sharer can also decide if the Follower can see the Sharer’s trend graph. NOTE: The Sharer cannot change any Follower notification settings after the Follow Invitation email is sent to the Follower.
Removing Followers The Sharer can remove a Follower by selecting a Follower and then pressing the “Remove Follower” button. The Follower will no longer receive glucose information or notifications and will be removed from the Follower list. Account Tab The account tab allows the Sharer to edit username and email address, and to pair the Cradle with a Bluetooth. Pairing New iPhone or iPod touch Only one iPhone or iPod touch can be paired to the Cradle at a time.
Reset button To reset the Cradle, first make sure the Cradle is powered. Next, press the reset button with a pointed instrument such as the end of a paper clip. The reset button is on the Cradle above the USB port. Both lights will flash for 2 seconds to indicate that the pairing data previously stored in the Cradle has been now erased. Then proceed with the Pairing Cradle section in Chapter Two.
Step Instruction Step 3 Select the device named DEXCOMCR. Step 4 Press “Forget this Device” to remove the original Cradle from the list of Bluetooth devices. Step 5 Plug in the Cradle to a power outlet. Step 6 If replacing with a used Cradle, push and hold the reset button on the Cradle until both lights on the Cradle flash. If replacing with a new Cradle, ignore this step. Step 7 Reopen the Dexcom Share app and proceed with the pairing wizard.
Reset button The More Tab The more tab in the lower right corner of the app provides extra information on Dexcom SHARE and the Dexcom Share app, such as the Safety Statement, Privacy Practices information, the System Overview, Customer Support and the Instructions for Use. The more tab also provides a link to Dexcom SHARE Frequently Asked Questions (FAQs) on the Dexcom website. The Sharer can also choose to email a friend about Dexcom SHARE by pressing on the “Tell a Friend” button.
CHAPTER FOUR Using the Dexcom Follow App 46
Dexcom Follow App Description What the Dexcom Follow app does: 1. Allows the Follower to view the Sharer’s glucose information and to receive notifications. 2. Allows the Follower to view the Sharer’s trend graph, if the Sharer grants permission. What the Follower app does not do: 1. Provide treatment advice. 2. Interact with the Dexcom G4 PLATINUM Receiver. Receiving Follow Invitation Email The Sharer must first send a Follow Invitation email to the Follower from the Sharer’s Dexcom Share app.
Step Instruction Step 4 Then go back to the Follow Invitation email and press the “Start Following” button. Step 5 Please read the terms and conditions of the license agreement. Press the “Accept” button to continue using the Dexcom Follow app. If you decline, you will not be able to follow your Sharer. Step 6 In the Dexcom Follow app, press the “Accept” button to accept the Follow Invitation email. The Follow Invitation email expires after seven days.
Notification Cause Definition Urgent Low Notification Sharer’s sensor glucose value was at or below the Follower’s set glucose value for the urgent low notification. A notification is immediately sent to the Follower. There is no delay setting. High Notification Sharer’s sensor glucose value was at or above the Follower’s set glucose value for the high notification. Follower will be sent a notification once the delay setting is met.
notification if the glucose value condition continues to be met. 3. Sounds - The sounds the Follower’s iPhone or iPod touch makes when receiving notifications. 4. Repeat – Repeats the notifications after a chosen period of time if the glucose value conditions have not improved. This option is not available for urgent low notifications, which automatically repeat every 30 minutes.
Type of Status Change Notifications There are 3 status changes that cause notifications. The status change notifications notify the Follower of changes to the Sharer’s sharing status: 1. Not Sharing - Sharer decides to temporarily stop sharing. 2. Removed by Sharer - Sharer permanently removes Follower from Sharer’s follower list. 3. No More Data – This notification is sent whenever active glucose sharing is interrupted for any reason, other than the Sharer removing the receiver from the Cradle.
Sharer Statuses There are instances when a Sharer’s glucose information will not be available to their Follower. The Follow Dashboard will display the status of the Sharer. Sharer Status Description Removed by Sharer Follower was removed from the Sharer’s follower list. They will not receive any of the Sharer’s glucose information, notifications, or trend graph updates. Active Sharer is using the SHARE System.
Sharer Status Description Disconnected Sharer is currently not using Dexcom SHARE. The Follower will not receive glucose information, notifications or trend graph updates. Not Sharing Sharer temporarily not sharing with the Follower. The Follower will not receive any of their Sharer’s glucose information, notifications or trend graph updates. Sharer can choose to start sharing again at any time.
Time duration setting of 3, 6, 12 or 24 hours Time since last glucose value Notification setting Trend graph 54 Using the Dexcom Follow App Glucose target range (between thresholds)
Trend Graph Component Description Time Duration Setting Allows the Follower to choose the time duration of the Sharer’s trend graph. The Follower can change the time duration by pressing on the “3HR”,”6HR”, “12HR”, or “24HR” buttons. Trend Graph Displays the pattern of the Sharer’s glucose information. Notification Settings Allows the Follower to access their Sharer’s notification settings.
CHAPTER FIVE Maintaining Dexcom SHARE 56 Maintaining Dexcom SHARE
Cradle Working and Storage Conditions Characteristics Min Max Working/Storage Temperature 50° F 113° F Relative Humidity 10% 95% Direct Current - 5 VDC, 1 Amp Not applicable Cradle Maintenance and Cleaning Do not spill fluid on the Cradle or place the Cradle in liquid. Keep the Cradle on a flat surface when it is in use. To remove dust and grime: 1. Unplug your Cradle from the power source. 2. Use a damp, soft, lint-free cloth. Avoid getting moisture in openings and around the USB adapter. 3.
There is no repair service available for your Dexcom SHARE System. If you experience problems with your system, contact Dexcom Technical Support. Contact information is found in Chapter Six, Toubleshooting, Warranty and Customer Support. Product Disposal Consult your local waste management authorities for instructions to dispose of devices containing electronic waste (transmitter and Cradle) and blood contacting parts (sensor and applicator).
CHAPTER SIX Troubleshooting, Warranty and Customer Support 59 Troubleshooting, Warranty and Customer Support
Dexcom Share App Troubleshooting Troubleshooting Status - See the Troubleshooting Status section in Chapter Three. Forgot Username - Follow these steps if you forgot your username. Step Instruction Step 1 Press the Forgot Username link in the login screen. Step 2 Enter the Sharer’s email address that was used to setup their Dexcom account. An email containing their username(s) will be sent to this email address.
Step Instruction Step 3 Once the email is received, open it on the same iPhone or iPod touch that has the Dexcom Share app. Press the “Reset Password” button. Do I have a Dexcom account? In the Dexcom Share app, press the forgot Username link on the login screen. Provide your email address. If you have a Dexcom Store or Dexcom SHARE account, you will receive an email that contains your username at the provided email.
Why won’t my Cradle’s Bluetooth light illuminate? - Make sure the Cradle is paired to the Sharer’s iPhone or iPod touch, by following the directions in Chapter Two, Pairing Cradle. I tried to re-pair my iPhone or iPod touch with the Cradle. Why can’t my Dexcom Share app find my Cradle? - Make sure your Cradle is powered on, and the receiver is docked into the Cradle. - Make sure the Cradle’s blue light is blinking.
you successfully pair the Cradle with an iPhone or iPod touch, it will continue to blink. Check the GlucoMonster in the Share app if the blue light on your Cradle does not stop blinking. If I am replacing the Cradle, do I have to set up my Followers again? - You do not have to set up your Followers again if you replace your Cradle. - You do have to pair the Cradle with your iPhone or iPod touch again. Select the Pair Cradle in the account tab.
holding a sign with an X on it . The GlucoMonster will guide you in making sure that your Cradle is connected with your iPhone or iPod touch. Sharing Checklist Follow these requirements to share: 1. Make sure your iPhone or iPod touch is compatible with the Dexcom Share app. To see a list of supported iPhone and iPod touch models and Apple Operating System (iOS) versions, go to the following link: http://www.dexcom.com/share-compatibility 2. The Dexcom Share app is open or running in the background. 3.
Tips 1. Read the Dexcom G4 PLATINUM System User’s Guide before using Dexcom SHARE. 2. Always confirm information with a blood glucose meter before you making treatment decision. 3. Do not disable alerts on your receiver when using Dexcom SHARE. Dexcom Follow App Troubleshooting When the Dexcom Follow app is not working, the Dashboard screen will notify the Follower. The table below explains the different statuses of the Dexcom Follow app and provides troubleshooting tips for each status.
Follower System Status Screen Description Troubleshooting Tip Dexcom SHARE Cloud is not working Dexcom SHARE Cloud is temporarily not working. Follower will not be able to receive notifications from the Sharer. The Follower should remind the Sharer to always refer to the Dexcom G4 PLATINUM Receiver first for CGM information. Follower Questions Why is the Follow app indicating that I don’t have an internet connection? - Because you do not have a Wi-Fi connection and do not have cellular connectivity.
Why is the Follow app indicating that the Dexcom Share System is down? - The Dexcom SHARE Cloud is temporarily down. We are working on restoring it and it should be up shortly. Continue using your CGM system normally and check back with Dexcom Share later. My Sharer went low (or high) and I did not receive a notification. Why? - Ensure your low, urgent low or high notifications are turned on. - Check the delay setting for the notifications.
notifications. 5. Follower’s iPhone or iPod touch is sufficiently charged or charging. 6. Follower’s iPhone or iPod touch has 35MB of available memory. 7. Refer to the iPhone or iPod touch user manual for further instruction. 8. Make sure you do not disable your Dexcom Follow app notifications in the iPhone or iPod touch notifications center. Tips 1. Read the Dexcom G4 PLATINUM System User’s Guide before using Dexcom SHARE. 2.
Warranty Information DEXCOM SHARE® CRADLE LIMITED WARRANTY Dexcom Inc. (“Dexcom”) provides a limited warranty to the original purchaser that the DEXCOM® SHARE™ Cradle (the “Cradle”) is free from defects in material and workmanship under normal use and service (“Limited Warranty”) for the period commencing upon the date of shipment and continuing for the 12 month period of time after that date (“Warranty Period”). This Limited Warranty is conditioned upon proper use of the product by the purchaser.
wet at any time). During the Warranty Period, Dexcom will replace, at Dexcom’s sole option, without charge to purchaser, any defective Cradle that is subject to the Limited Warranty.
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, DEXCOM SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, ARISING IN ANY WAY OUT OF THE SALE, USE, MISUSE OR INABILITY TO USE ANY SEVEN PLUS SYSTEM.
TWO DEXCOM SHARE APPS, THE DEXCOM SHARE APP AND THE DEXCOM FOLLOW APP (THE “SHARE APPS”). THE SHARE APPS ARE MADE AVAILABLE FOR AUTHORIZED USE ACCORDING TO THE TERMS OF THE END USER LICENSE AGREEMENT AVAILABLE AT WWW.DEXCOM.COM/SHARE. NO OTHER TERMS APPLY, AND AS DESCRIBED IN THAT END USER LICENSE AGREEMENT, THE SHARE APPS ARE PROVIDED “AS-IS” AND WITHOUT WARRANTIES EXCEPT TO THE EXTENT REQUIRED BY LAW OTHERWISE.
CHAPTER SEVEN Technical Information 73 Technical Information
Receiver Reading Frequency Every 5 minutes Charging time The fully drained receiver will take approximately 5 hours to be fully charged when connected to the Dexcom SHARE Cradle Guidance and Manufacturer’s Declaration – Electromagnetic Immunity The Cradle (P/N MT22006) is intended for use in the electromagnetic Environment specified below. The customer or the user of the Cradle should ensure that it is used in such an environment.
Immunity Test IEC 60601 Test Level Receiver Electromagnetic Compliance Environment Level Guidance Conducted RF 3 Vrms 3 Vrms IEC 61000- 4-6 (Cradle only) 150 kHz to 80 MHz Radiated RF 3 V/m IEC 61000-4-3 80 MHz to 2.5 GHz 10 V/m Portable and mobile RF communications equipment should be used no closer to any part of the receiver, including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter.
Immunity Test IEC 60601 Test Level Receiver Electromagnetic Compliance Environment Level Guidance in watts (W) according to the transmitter manufacturer and d is the recommended separation distance in meters (m). Field strengths from fixed RF transmitters, as determined by an electromagnetic site surveya should be less than the compliance level in each frequency rangeb.
a. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast, and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered.
Minimum Recommended Distance Between Transmitter and Cradle Rated maximum Output Power of Transmitter (W) Separation Distance According to Frequency of Transmitter (m) 150 kHz to 80 MHz d = 1.2 P1/2 80 MHz to 800 MHz d = 1.2 P1/2 800 MHz to 2.5 GHz d = 2.3 P1/2 0.01 0.1 1 10 100 0.12 0.38 1.2 3.8 12 0.12 0.38 1.2 3.8 12 0.23 0.73 2.3 7.
USB Charging/Download Cable Specifications Dexcom P/N MT20655 Input/Output 5V DC, 1A Type USB A to USB micro B Length 3 feet Power Supply/Charger Specifications Dexcom P/N MT21255 Class II Input AC Input 100-240 Vac, 50/60Hz, 0.2A, 0.2A rms at 100Vac DC Output 5V DC, 1A (5.
FCC Requirements The Dexcom SHARE Cradle covered by this user manual has been certified under FCC ID: PH29006. INFORMATION TO USER This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
CHAPTER EIGHT Index 81 Index
Index A Account Creation Tab Airplane mode, definition Application or App Definition Follow, see Dexcom Follow app Share, see Dexcom Share app B Benefits Blood Glucose Meter, definition Blood Glucose Value, definition Bluetooth, definition C Conditions That Affect Use Contraindications Cradle Definition Maintenance and Cleaning Pairing Replacing Resetting Setting up Troubleshooting Storage Conditions 82 Index 30 42 8 8 17 8 8 8 17 18 8 57 12, 31, 42 43 43 28 61 57
Working Conditions Customer Support Contact Information D Default, definition Delay, definition Dexcom Follow app Definition Description Troubleshooting Dexcom SHARE System Definition System Components System Overview Dexcom Share app Definition Account Creation Description Troubleshooting Dexcom SHARE Cloud, definition Do Not Disturb, definition F Follow app, see Dexcom Follow app Follow Dashboard Definition Follower Definition Editing 83 Index 57 72 8 8 8 47 65 9 16 15 9 30 27 60 8 10 51 10 10 41
Inviting List Questions Removing Stop Sharing with Follower’s iPhone or iPod touch Definition Requirements Checklist G Glossary GlucoMonster Definition Glucose Notifications Changing Types Guidance and Manufacturer’s Declaration H Hyperglycemia, definition Hypoglycemia, definition I Important User Information Indications for Use Information Icon Invite/Invitation Definition Inviting Followers Receiving Follow Invitation Emails 84 Index 41 39 66 42 41 10 67 8 35, 38 10 49 48 74 10 10 18 18 55 10 32, 41 47
iPhone Definition Requirements iPod touch Definition Requirements J Jailbroken Definition iPhones and iPod touches M mg/dL, definition Maintenance Cradle USB Cable Mobile Data Connections, definition More Tab N No More Data Notification Definition Status Change Notification, type Not Sharing Definition Follower Dashboard, status Notification Definition Changing Glucose 85 Index 11 64, 67 11 64, 67 11 25 11 56 57 57 11 45 11 51 11 40 11 49
Glucose Status Change O Obstruction, definition Online store, definition P Pairing Definition Cradle New iPhone or iPod touch Registering New Receiver Wizard Password Dexcom Share account, creating Forgotten Power adaptor, definition Precautions Profile, definition R Range, definition Real-time continuous glucose monitoring, definition Receiver Registering new Troubleshooting Repeat, definition Requirements Sharing Checklist 86 Index 48 51 12 12 12 31 42 44 44, 63 31 60 12 19 12 12 12 44 61 12 64
Following Checklist Risks S Sensor, definition Sensor glucose reading, definition Share app, see Dexcom Share app Sharer, definition Trend graph Sharer’s iPhone or iPod touch Definition Requirements Checklist Sharing, definition Standard home glucose monitoring, definition Status Change Notification GlucoMonster Sharer Tabs Troubleshooting Storage Conditions, Cradle Symbols System, see Dexcom SHARE T Tab Account Followers More 87 Index 67 23 9 12 13 53 13 63, 67 13 13 35 50 38 52 36 36 56 14 9 42 39 45
Status Technical Information Transmitter, definition Trend arrow, definition Trend graph Definition Sharer Troubleshooting Cradle troubleshooting Dexcom Share app troubleshooting Dexcom Follow app troubleshooting Receiver troubleshooting Status U USB cable Definition Maintenance USB port, definition User Agreement Username Dexcom SHARE Account, creating Forgotten W Warnings Warranty Information Wi-Fi or wireless internet, definition 88 Index LBL-011973 Rev X02 MT22247_Draft 36 75 9 13 13 53 61 60 65 61 3
