Specifications

DeTOS 7 Administration Manual

DHCP was used, then this is the IP address that your terminal acquired during bootup. If you configured static network

settings, then this address should match the value you entered in the IP Address field.

2.3.2 Ping: Testing Network Connectivity

If you are experiencing difficulty connecting to servers on certain segments of your LAN, you may want to use the ping

command to verify you are reaching specific servers and/or gateways on the subnet in question. To use ping, open a

terminal window and type the word “ping”, followed by the IP address you want to test. If there is an error in the delivery

to the destination, the ping command displays an error message. Otherwise, replies will continuously display for each

packet successfully sent back. Press CTRL+ C to terminate the ping loop.

2.4 Export Config

If you are working with a Devon IT Support Analyst to troubleshoot a problem on your terminal, you may be asked to send

your terminal's Config file. You can easily export your own Config file by following these steps:

1. Plug a USB flash drive into the terminal.

2. Click the button found along the top of the Control Panel named, Export Config.

3. The process only takes a few seconds. Once it is finished you will receive a message saying the export is

finished and you may remove the flash drive.

4. A file named detosConfig.tar will now exist on the flash drive. This file contains important diagnostic

information that can be analyzed by the support and development engineers at Devon IT and will help

troubleshoot and solve issues you may be experiencing.

5. Email this file to Devon IT support.