User's Guide ineo 3300P
User's Guide Contents 1—Safety information.................................................................................................................................... 8 2—Learning about the printer ..................................................................................................................... 12 Finding information about the printer ...................................................................................................... 12 Selecting a location for the printer ...
User's Guide Printing a menu settings and network setup page.................................................................................. 37 4—Loading paper and specialty media ....................................................................................................... 38 Setting the paper size and type .............................................................................................................. 38 Configuring Universal paper settings ........................................
User's Guide Printing a document............................................................................................................................ 60 Adjusting toner darkness .................................................................................................................... 61 Canceling a print job ............................................................................................................................... 61 Canceling a print job from the computer ..............
User's Guide General Settings menu ....................................................................................................................... 87 Print Settings ...................................................................................................................................... 93 8—Saving the environment ....................................................................................................................... 103 Saving paper and toner .............................
User's Guide Moving the printer ................................................................................................................................. 117 Before moving the printer ................................................................................................................. 117 Moving the printer to another location .............................................................................................. 117 Shipping the printer ...........................................
User's Guide Solving print problems .......................................................................................................................... 194 Printing problems.............................................................................................................................. 194 Print quality problems ....................................................................................................................... 202 Embedded Web Server does not open ....................
User's Guide 1—Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
User's Guide CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
User's Guide ■ Warning and Caution Symbols The labels and symbols used in this manual and on the printer help prevent injury to the operator and others around the printer as well as damage to property. Those labels and symbols have the following meanings: WARNING Ignoring this warning could cause serious injury or even death. CAUTION Ignoring this caution could cause injury or damage to property. ●Meaning of Symbols indicates a danger against which you should take precaution.
User's Guide WARNING Connect the power cord to an electrical outlet that is equipped with a grounding terminal. Do not place metal clips, any other small metallic objects, or a container containing liquid on the printer. Liquid and metallic objects dropped inside the printer could result in a fire, electrical shock, or breakdown. Should liquid, a piece of metal, or any other foreign matter fall inside the printer, immediately turn off and unplug the printer, and then call your authorized service provider.
User's Guide 2—Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer. • Connecting the printer • Installing the printer software User's Guide and Quick Reference Guide—The guides are available on the Printer Driver and Documentations CD.
User's Guide Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any hardware options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet. • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.
User's Guide 3 Left side 65 mm (2.56 in.) 4 Rear 100 mm (3.94 in.) 5 Top 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all trays closed until needed. You can configure your printer by adding one optional 250- or 550-sheet tray. For instructions on installing the optional tray, see Installing optional trays.
User's Guide 5 Controller board access door 6 Standard 250-sheet tray 7 Optional 250- or 550-sheet tray 8 50-sheet multipurpose feeder 9 Front door Using the printer control panel Light or button Color Description 1 Error light Yellow An error has occurred. 2 Paper jam light Yellow A paper jam has occurred. 3 Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin.
User's Guide Light or button Color Description 4 Toner low or replace imaging unit light Yellow The toner cartridge is low on toner, or the imaging unit needs to be replaced. 5 Ready or data light Green The printer is in Ready state. 6 Sleep button and light Amber Use this to enable Sleep mode or Hibernate mode. 7 Start button and light Green Use this to initiate a print job. 8 Stop or cancel button Red Use this to cancel a print job.
User's Guide If the printer control panel light sequence matches a light sequence in the following table, then see the message in the same row.
User's Guide Light sequence Message Service error Load paper Remove paper from standard bin Change paper Toner cartridge low Imaging unit low Ready Waiting Busy Not ready - 18 -
User's Guide If the printer control panel light sequence matches a light sequence in the “Primary light sequence” twice quickly on the printer control panel. Search for a column of the following table, then press matching light sequence in the “Supplemental light sequence” column, and then see the message in the same row.
User's Guide Primary light sequence Supplemental light sequence Message Memory full Paper jam, clear standard bin Paper jam, remove standard tray to clear duplex Paper jam, open rear door Paper jam, remove standard tray to clear duplex Paper jam, remove standard tray to clear duplex Paper jam, open front door Paper jam, remove standard tray Paper jam, remove optional tray Paper jam, manual feeder - 20 -
User's Guide Using the Embedded Web Server Note: This functionality is available only in network printers or printers connected to print servers. Use the Embedded Web Server to: • Check the status of the printer supplies. • Configure supply notifications. • Configure printer settings. • Configure network settings. • View reports. To access the Embedded Web Server for your printer: 1.
User's Guide 3—Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
User's Guide Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
User's Guide 4. Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5. Close the controller board access door.
User's Guide Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1.
User's Guide 7. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked. 8. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
User's Guide Attaching cables Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with the parallel port • The appropriate Ethernet cable with the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing.
User's Guide Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1. Open the controller board access door. 2.
User's Guide Setting up the printer software Installing the printer driver For Windows users 1. Insert the Printer Driver and Documentations CD in the CD/DVD drive of your PC. 2. Follow the instructions on the screen. 3. The PostScript driver may not be installed to your PC which runs Windows Vista if it is connected to the printer via a USB cable. In that case, select USB port in the “Add a printer” wizard to install the printer driver. 4.
User's Guide 4. Add the printer. a. (For Mac OS X v10.3/v10.4/v10.5/v10.6) Apple menu > System preferences > Print & Fax > + (For Mac OS X v10.7/v10.8) Apple menu > System preferences > Print & Scan > + b. Select your printer. c. Click Add. Installing the Local Printer Settings Utility Please refer to Software CD for installation and access of the Local Printer Settings Utility.
User's Guide Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
User's Guide For Macintosh users 1. Allow the network DHCP server to assign an IP address to the printer. 2. Obtain the printer IP address either: - From the printer control panel - From the TCP/IP section in the Network/Ports menu - By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer. 3. Install the printer driver on the computer. a.
User's Guide For Linux users Adding the Printer Using Printer configuration 1. Connect the machine to a computer or the network. 2. Insert the Printer Driver and Documentations CD in the CD/DVD drive of your computer. 3. From the System menu, select Administration > Printing. 4. Click New Printer. 5. Enter the Printer name, Description, and Location > Forward. 6. From the left pane of the dialog box, select the port for the machine to be installed. 7. Click Forward. 8.
User's Guide Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. • Make sure your access point (wireless router) is turned on and is working properly. Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
User's Guide Notes: - If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
User's Guide Connecting the printer to a wireless network using the printer software Using the Wireless Setup Utility (Windows only) The Wireless Setup Utility lets you: • Configure the printer to join an existing wireless network. • Add a printer to an existing ad hoc network. • Change the wireless settings after installation. • Install the printer on additional network computers. Please refer to Software CD for installation and access of the Wireless Setup Utility.
User's Guide 4. Click Submit. 5. Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on. 6. To verify if your printer is connected to the network, print a network setup page again. Then in the Network Card [x] section, see if the status is “Connected”. Printing a menu settings and network setup page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
User's Guide 4—Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see Avoiding jams and Storing paper. Setting the paper size and type Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
User's Guide Using the printer settings on the computer 1. Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings. 2. Select the tray containing the Universal paper size, and then select Universal as the paper size. Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20-lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.
User's Guide Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1. Pull out the tray completely. Note: Do not remove trays while a job prints or while the following light sequence appears on the printer control panel. Doing so may cause a jam.
User's Guide 2. Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
User's Guide 3. Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: - For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length. - When loading legal-size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately.
User's Guide 4. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5. Load the paper stack. Note: Make sure the paper is below the maximum fill indicator located on the side of the width guide. Notes: - Load with the printable side facedown when using recycled or preprinted paper. - Load prepunched paper with the holes on the top edge toward the front of the tray.
User's Guide 6. Insert the tray. 7. From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the paper loaded in the tray. Notes: - If the printer is not connected to a network, then access the Paper menu using Local Printer Settings Utility or Printer Settings, depending on your operating system. - Set the correct paper size and type to avoid paper jams and print quality problems.
User's Guide a. Pull the multipurpose feeder extender. b. Pull the extender gently so the multipurpose feeder is fully extended and open. 2. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
User's Guide 3. Prepare the paper or specialty media for loading. - Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. - Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
User's Guide - Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging the transparencies came in. - Load letterhead faceup with the top edge entering the printer first. For two-sided (duplex) printing, load letterhead facedown with the bottom edge of the sheet entering the printer first. - Load envelopes with the flap on the left side facedown.
User's Guide 5. From the Embedded Web Server or from your computer, set the paper size and type in the Paper menu to match the paper loaded in the multipurpose feeder. Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer Settings. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer will link those trays. When one linked tray becomes empty, paper will feed from the next linked tray.
User's Guide Warning—Potential Damage: Paper loaded in the tray should match the paper type assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not properly configured. Configuring a custom paper type name Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field.
User's Guide Assigning a custom paper type Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. - If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2. Click Settings >Paper Menu. 3.
User's Guide 5—Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
User's Guide Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. 2 For 60–90-g/m (16–24-lb) bond paper, grain long paper is recommended. Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood.
User's Guide • Do not use coated papers unless they are specifically designed for electrophotographic printing. Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead: 2 • Use grain long for 60 to 90 g/m (16 to 24 lb) weight paper. • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Avoid papers with rough or heavily textured surfaces.
User's Guide When printing on card stock: • Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C (464°F) without releasing hazardous emissions.
User's Guide Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two-sided labels are not supported. When printing on labels: • Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that: - The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or releasing hazardous emissions.
User's Guide Tips on using transparencies • Print a test page on the transparencies being considered for use before buying large quantities. • Feed transparencies from the standard tray, or the multipurpose feeder. • Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
User's Guide Paper size Standard tray Optional 250- or 550-sheet tray A5 3 Multipurpose feeder Duplex mode X 148 x 210 mm (5.8 x 8.3 in.) A6 X 105 x 148 mm (4.1 x 5.8 in.) JIS B5 X 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive X 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 1 216 x 340 mm (8.5 x 13.5 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement X 140 x 216 mm (5.5 x 8.5 in.) Universal 2 76.2 x 127 mm (3 x 5 in.
User's Guide Paper size Standard tray Optional 250- or 550-sheet tray Multipurpose feeder Duplex mode 10 Envelope X X X X X X X X X X X X X X X 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 229 x 356 mm (9 x 14 in.) 1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
User's Guide Paper type 250- or 550-sheet tray Multipurpose feeder Duplex mode Glossy paper X X X X X X Paper labels 1 Vinyl labels Bond 2 Envelope X X Rough envelope X X Letterhead Preprinted Colored Paper Light Paper 2 Heavy Paper Rough/Cotton X X X 1 One-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two-sided labels are not supported.
User's Guide 6—Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see Avoiding jams and Storing paper. Printing documents Printing a document 1. From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the paper loaded in the tray.
User's Guide Adjusting toner darkness Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. - If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2. Click Settings >Print Settings >Quality Menu. 3.
User's Guide 7—Understanding the printer menus You may print a menus list by printing the menu settings and network setup pages. Access the menus from a network printer by using the Embedded Web Server. If your printer is connected by USB cable, then access the menus using the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
User's Guide Paper menu Default Source menu Use To Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MP Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked. When one tray is empty, the print job continues using the linked tray.
User's Guide Paper Size/Type menu Use To Tray [x] Size Specify the paper size loaded in each tray. A4 Notes: A5 • A4 is the factory default setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked. When one tray is empty, the print job continues using the linked tray. • The A6 paper size is supported only in Tray 1 and the multipurpose feeder.
User's Guide Use To MP Feeder Size Specify the paper size loaded in the multipurpose feeder. A4 Notes: A5 • A4 is the factory default setting. • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Size to appear as a menu. • The multipurpose feeder does not automatically detect paper size. Make sure to set the paper size value.
User's Guide Use To Manual Paper Size Specify the paper size being manually loaded. A4 Note: A4 is the factory default setting. A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. • From the Paper menu, set Configure MP to “Manual” for Manual Paper Type to appear as a menu.
User's Guide Use To Manual Envelope Type Specify the envelope type being manually loaded. Note: Envelope is the factory default setting. Envelope Rough Envelope Custom Type [x] Note: Only installed trays and feeders are listed in this menu. Configure MP menu Use To Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the multipurpose feeder as the default paper source.
User's Guide Paper Texture menu Use To Plain Texture Specify the relative texture of the plain paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal • Normal is the factory default setting. • The options appear only if card stock is supported. Rough Transparency Texture Smooth Specify the relative texture of the transparencies loaded.
User's Guide Use To Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Smooth Specify the relative texture of the preprinted paper loaded. Note: Normal is the factory default setting. Normal Rough Colored Texture Smooth Specify the relative texture of the colored paper loaded. Note: Normal is the factory default setting.
User's Guide Paper Weight menu Use To Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Light Specify the relative weight of the card stock loaded. Note: Normal is the factory default setting. Normal Heavy Transparency Weight Light Specify the relative weight of the transparencies loaded. Note: Normal is the factory default setting.
User's Guide Use To Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Letterhead Weight Light Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Normal Heavy Preprinted Weight Light Specify the relative weight of the preprinted paper loaded. Note: Normal is the factory default setting.
User's Guide Paper Loading menu Use To Recycled Loading Determine and set two-sided printing for all print jobs that specify Recycled as the paper type. Duplex Off Bond Loading Duplex Determine and set two-sided printing for all print jobs that specify Bond as the paper type. Off Letterhead Loading Duplex Determine and set two-sided printing for all print jobs that specify Letterhead as the paper type.
User's Guide Custom Types menu Use To Custom Type [x] Associate a paper or specialty media type with a Custom Type [x] name or a user-defined custom name created in the Embedded Web Server, in the Local Printer Settings Utility. Paper Card Stock Transparency Rough/Cotton Labels Notes: • Paper is the factory default setting for Custom Type [x]. • The specialty media type must be supported in the selected tray or feeder in order to print from that source.
User's Guide Use To Portrait Height Set the portrait height. 3–14.17 inches Notes: 76–360 mm • If the height exceeds the maximum, then the printer uses the maximum height allowed. • 14 inches is the US default setting. You can increase the height in 0.01-inch increments. • 356 mm is the Non-US default setting. You can increase the height in 1-mm increments.
User's Guide Network/Ports menu Standard Network Note: Only active ports appear in this menu. All inactive ports are omitted. Use To PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. On Off PS SmartSwitch On Off NPA Mode Off Auto Network Buffer Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data.
User's Guide Use To Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. On Notes: Off • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Auto Reports menu Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
User's Guide TCP/IP menu Note: This menu is available only in network printers or printers connected to print servers. Use To Set Hostname Set the Hostname. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway.
User's Guide Use To DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS Yes View or change the current HTTPS setting. Note: Yes is the factory default setting. No IPv6 menu Note: This menu is available only in network printers or printers connected to print servers.
User's Guide Wireless menu Note: This menu is available only in printer models connected to a wireless network. Use To Wi-Fi Protected Setup (WPS) Establish a wireless network and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network by pressing buttons on both the printer and the access point (wireless router) within a given period of time.
User's Guide AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. Use To Activate Enable or disable AppleTalk support. Yes Note: Yes is the factory default setting. No View Name Show the assigned AppleTalk name. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server.
User's Guide Standard USB menu Use To PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. On Off PS SmartSwitch On Off NPA Mode On Off Notes: • On is the factory default setting. • If PCL SmartSwitch is enabled, then the printer uses PCL emulation.
User's Guide Use To Mac Binary PS Only shown if PostScript level is non-zero On Note: Auto is the factory default setting. Off Auto ENA Address Only shown if ENA attached to device’s USB port [xxx].[xxx].[xxx].[xxx] ENA Netmask [xxx].[xxx].[xxx].[xxx] ENA Gateway [xxx].[xxx].[xxx].
User's Guide Standard Parallel [x] menu Note: This menu appears only when an optional parallel card is installed. Use To PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. On Off PS SmartSwitch On Off NPA Mode On Off Auto Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data.
User's Guide Use To Parallel Buffer Set the size of the parallel input buffer. Disabled Notes: Auto • Auto is the factory default setting. • Disabled turns off job buffering. Any print jobs already buffered on the printer hard disk are printed before normal processing resumes. • The parallel buffer size setting can be changed in 1-KB increments.
User's Guide Use To Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. On Notes: Off • Auto is the factory default setting. • Off filters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Auto ENA Address yyy.yyy.yyy.yyy ENA Netmask yyy.yyy.yyy.yyy ENA Gateway yyy.yyy.yyy.yyy Set the network address information for an external print server.
User's Guide Security menu Set Date and Time menu Use To Current Date and Time View the current date and time settings for the printer. Manually Set Date and Time Enter the date and time. [input date/time] Time Zone [list of time zones] Automatically observe DST On Off UTC (GMT) Offset [input time in minutes] DST Start [list of weeks] [list of days] Note: Setting the date and time using this menu automatically sets Enable NTP to No. Select the time zone. Note: GMT is the factory default setting.
User's Guide Settings menu General Settings menu Use To Display Language Set the language of the text appearing on the Embedded Web Server, Local Printer Settings for Windows, or Printer Settings for Macintosh. English Francais Deutsch Note: Not all languages are available for all printers.
User's Guide Use To Eco-Mode Minimize the use of energy, paper, or specialty media. Off Notes: Energy • Off is the factory default setting. Off resets the printer to its factory default settings. • Energy minimizes the power used by the printer. • Energy/Paper minimizes the use of power and of paper and specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job. Energy/Paper Paper Quiet Mode Reduce the amount of noise produced by the printer.
User's Guide Use To Timeouts Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled 1–180 min Notes: • “30 min” is the factory default setting. • “Disabled” appears only when Energy Conserve is set to Off. • Lower settings conserve more energy, but may require longer warm-up times. • Select a high setting if the printer is in constant use.
User's Guide Use To Timeouts Set the amount of time the printer waits after a job is printed before it enters Hibernate mode. Hibernate Timeout Disabled 1 hour Notes: • Disabled is the factory default setting in all countries except European Union countries and Switzerland. • 3 days is the factory default setting for all European Union countries and Switzerland. • The setting is also disabled if the printer detects an active Ethernet connection, regardless of country.
User's Guide Use To Timeouts Set the amount of time in seconds the printer waits for additional data before canceling a print job. Wait Timeout Disabled 15–65535 sec Error Recovery Auto Reboot Notes: • “40 sec” is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation. This setting has no effect on PCL emulation print jobs. Automatically restart the printer back into the normal operation.
User's Guide Use To Print Recovery Notes: Jam Assist • On is the factory default setting. On sets the printer to automatically dump blank or partially printed pages to the standard bin after a jammed page has been cleared. • Off requires the user to remove all pages from all possible jam locations. On Off Print Recovery Page Protect Off Successfully print a page that may not have printed otherwise. Notes: • Off is the factory default setting.
User's Guide Print Settings Setup menu Use To Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • PCL Emulation uses a PCL interpreter for processing print jobs. • PS Emulation uses a PostScript interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
User's Guide Finishing menu Use To Sides (Duplex) Specify whether two-sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two-sided printing from the software program. For Windows users: 1. Click File >Print. 2. Click Properties, Preferences, Options, or Setup. For Macintosh users: Duplex Binding 1. Choose File >Print. 2. Adjust the settings from the print dialog and pop-up menus.
User's Guide Use To Separator Sheets Specify whether to insert blank separator sheets. Off Notes: Between Copies • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank page is inserted between each set of printed pages, such as after all page 2's and after all page 3's. • Between Jobs inserts a blank sheet between print jobs.
User's Guide Use To Paper Saver Border Print a border when using Paper Saver. Note: None is the factory default setting. None Solid Quality menu Use To Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Off Fonts Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
User's Guide Use To Gray Correction Automatically adjust the contrast enhancement applied to images. Auto Note: Auto is the factory default setting. Off Brightness -6 to 6 Contrast 0–5 Adjust the printed output either by lightening or darkening it. You can conserve toner by lightening the output. Note: 0 is the factory default setting. Adjust the contrast of printed objects. Note: 0 is the factory default setting.
User's Guide Use To Log Action at End of Frequency Specify how the printer operates at the end of the log file update cycle. None Note: None is the factory default setting. Email Current Log Email & Delete Current Log Post Current Log Post & Delete Current Log Log Near Full Level Off 1-49 Log Action at Near Full None Email Current Log Specify the numeric value by which the printer judges that the log storage area is reaching the upper limit. Note: The upper limit of the log storage area is 50 MB.
User's Guide Use To E-mail Address to Send Logs Specify the E-mail address to use to send the job accounting logs. [user-defined string] Log File Prefix [user-defined string] Delete Logs Select All Note: This option is available when "E-mail Current Log", "E-mail & Delete Current Log", or "E-mail & Delete Oldest Log" is selected in Log Action at Near Full/Log Action at Full. Change Prefix of the log file. Notes: • The log file has two naming rules.
User's Guide PostScript menu Use To Print PS Error Print a page containing the PostScript error. On Note: Off is the factory default setting. Off Lock PS Startup Mode On Disable the SysStart file. Note: Off is the factory default setting.
User's Guide PCL Emul menu Use To PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch 0.08–100 PCL Emulation Settings Orientation Portrait Notes: • 10 is the factory default setting. • Pitch refers to the number of fixed-space characters per inch (cpi). • Pitch can be increased or decreased in 0.01-cpi increments. • For nonscalable monospaced fonts, the pitch appears on the display but it cannot be changed.
User's Guide Use To PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command. Auto LF after CR On Note: Off is the factory default setting. Off Tray Renumber Assign MP Feeder Off Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Notes: None • Off is the factory default setting. 0–199 • None cannot be selected.
User's Guide 8—Saving the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
User's Guide Using Sleep and Hibernate modes Sleep mode saves energy by lowering power consumption during extended periods of inactivity. Hibernate mode is an ultra-low-power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. When in Hibernate mode, the printer does not respond to print jobs. Note: Sleep and Hibernate modes can be scheduled. For more information, see Using Schedule Power Modes. Using the Embedded Web Server 1.
User's Guide Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep Mode. Available settings range from 1 to 120 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
User's Guide Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready state. Using the Embedded Web Server 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
User's Guide 9—Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
User's Guide • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non-volatile memory 1. Turn off the printer. 2.
User's Guide 3. Press until the printer control panel light sequence matches the light sequence in the following illustration, and then press . - Blinking - Blinking The printer will restart several times during this process. Note: Wipe All Settings securely removes device settings, jobs, and passwords from the printer memory. 4. Close the front door.
User's Guide 10—Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1. Make sure that the printer is turned off and unplugged from the electrical outlet.
User's Guide Using the printer control panel From the printer control panel, press Information section. , and then check the supply and part status in the Supply Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings.
User's Guide Part name Part number For the Asia Pacific Toner Cartridge 10K for ineo 3300P (Use and Return) A63V 10K Toner Cartridge 10K for ineo 3300P A63V 10J Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
User's Guide Replacing supplies Replacing the toner cartridge 1. Press the button on the right side of the printer, and then open the front door. 2. Pull the toner cartridge out using the handle. 3. Unpack the toner cartridge, and then remove all packing materials. 4. Shake the new cartridge to redistribute the toner.
User's Guide 5. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 6. Close the front door. Note: Dispose of the empty toner cartridge according to your local regulations. Do not burn the toner cartridge.
User's Guide 2. Pull the toner cartridge out using the handle. 3. Lift the blue handle, and then pull the imaging unit out of the printer. 4. Unpack the new imaging unit, and then shake it.
User's Guide 5. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6. Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer.
User's Guide Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer before moving it. • If an optional tray is installed, then remove it from the printer.
User's Guide Shipping the printer When shipping the printer, use the original packaging.
User's Guide 11—Managing the printer This chapter covers basic administrative support tasks using the Embedded Web Server. Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Printer Driver and Documentations CD. Viewing reports You can view some reports from the Embedded Web Server.
User's Guide 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the printer IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. - If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2. Click Settings >Print Settings >Supply Notifications. 3.
User's Guide Copying printer settings to other printers Note: This feature is available only in network printers. 1. Open a Web browser, and then type the printer IP address in the address field. Notes: - Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. - If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2.
User's Guide 12—Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see Avoiding jams. If jams do occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
User's Guide • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it.
User's Guide Accessing jam areas Open the doors and pull out the trays to access jam areas. Access area Description 1 Standard bin 2 Rear door 3 Standard 250-sheet tray (Tray 1) 4 Optional 250- or 550-sheet tray (Tray 2) 5 Multipurpose feeder door 6 Front door Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.
User's Guide [x]-page jam, open front door. [20y.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1. Press the button on the right side of the printer, and then open the front door. 2. Pull out the toner cartridge using the handle.
User's Guide 3. Lift the blue handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 4. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. 5. Lift the green flap in front of the printer.
User's Guide 6. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 7. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. 8. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9.
User's Guide [x]-page jam, open rear door. [20y.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.
User's Guide 1. Press the button on the right side of the printer, and then open the front door. 2. Gently pull down the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Close the rear and front doors. 5. From the printer control panel, press to clear the message and continue printing. [x]-page jam, clear standard bin. [20y.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. 1. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2. From the printer control panel, press to clear the message and continue printing.
User's Guide [x]-page jam, remove tray 1 to clear duplex. [23y.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide Light sequence - On - Blinking - On - On - On - On If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
User's Guide 1. Pull out the tray completely. 2. Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed.
User's Guide 3. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 4. Insert the tray. 5. From the printer control panel, press to clear the message and continue printing. [x]-page jam, remove tray [x]. [24y.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide Supplemental light sequences Light sequence - On - On - On - On - On - On - On - On If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the following.
User's Guide 1. Pull out the tray completely. 2. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 3. Insert the tray. 4. From the printer control panel, press to clear the message and continue printing.
User's Guide [x]-page jam, clear manual feeder. [250.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide - On - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following. 1. From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 3. Reload paper into the multipurpose feeder.
User's Guide 13—Troubleshooting Understanding the printer messages Toner cartridge messages Cartridge, imaging unit mismatch [41.xy] - On - On - Slowly blinking - Slowly blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: 1. Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies.
User's Guide Cartridge low [88.xx] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order a toner cartridge. If necessary, press printing. Cartridge nearly low [88.
User's Guide - Slowly blinking - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on the printer control panel, if necessary, to continue printing. Cartridge very low [88.xy] - Blinking - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to replace the toner cartridge very soon.
User's Guide Non-Printer Manufacturer cartridge, see User’s Guide [33.xy] - Blinking - Blinking - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then the printer has detected a non-Printer Manufacturer supply or part installed in the printer. Your printer is designed to function best with genuine Printer Manufacturer supplies and parts.
User's Guide Replace cartridge, 0 estimated pages remain [88.xy] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide - On - Blinking - On If the supplemental light sequence matches the light sequence in the preceding illustration, then replace the toner cartridge. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide. Replace cartridge, printer region mismatch [42.
User's Guide - On - Blinking - On If the supplemental light sequence matches the light sequence in the preceding illustration, then install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region.
User's Guide Reinstall missing or unresponsive cartridge [31.xy] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Remove the toner cartridge, and then reinstall it. • Remove the toner cartridge, and then install a new one. For more information, see the instruction sheet that came with the supply. Replace unsupported cartridge [32.
User's Guide Imaging unit messages Imaging unit low [84.xy] - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to order an imaging unit. If necessary, press printing. Imaging unit nearly low [84.
User's Guide - Slowly blinking - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on the printer control panel, if necessary, to continue printing. Imaging unit very low [84.xy] - Blinking - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need to replace the imaging unit very soon.
User's Guide Non-Printer Manufacturer imaging unit, see User’s Guide [33.xy] - Blinking - Blinking - Blinking - Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then the printer has detected a non-Printer Manufacturer supply or part installed in the printer. Your printer is designed to function best with genuine Printer Manufacturer supplies and parts.
User's Guide Replace imaging unit, 0 estimated pages remain [84.xy] - On - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then replace the imaging unit. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide. Reinstall missing or unresponsive imaging unit [31.
User's Guide - On - Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. - On - On - Blinking If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Remove the imaging unit, and then reinstall it. • Remove the imaging unit, and then install a new one.
User's Guide Replace unsupported imaging unit [32.xy] - On - On - On - Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then remove the imaging unit, and then install a supported one. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide.
User's Guide Paper loading messages Change [paper source] to [custom type name], load [orientation] - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press control panel to continue printing.
User's Guide Change [paper source] to [custom string] load [orientation] - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press control panel to continue printing.
User's Guide Change [paper source] to [paper size] load [orientation] - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press control panel to continue printing.
User's Guide Change [paper source] to [paper type] [paper size] load [orientation] - Blinking - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then press control panel to continue printing.
User's Guide Incorrect paper size, open [paper source] [34] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide - On - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the correct size of paper. • From the printer control panel, press • Check the length and width guides and make sure the paper is loaded properly in the tray. • Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.
User's Guide Load [paper source] with [custom type name] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
User's Guide Load [paper source] with [custom type string] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
User's Guide Load [paper source] with [paper size] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to continue printing. Note: If the printer finds a tray that has the correct size of paper, then it feeds from that tray.
User's Guide Load [paper source] with [paper type] [paper size] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
User's Guide Load Manual Feeder with [custom type name] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • From the printer control panel, press to continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray.
User's Guide Load Manual Feeder with [custom type string] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • From the printer control panel, press to continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray.
User's Guide Load Manual Feeder with [paper size] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray.
User's Guide Load Manual Feeder with [paper type] [paper size] [orientation] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • From the printer control panel, press to continue printing.
User's Guide Remove paper from standard output bin - Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following: 1. Remove the paper stack from the standard output bin. 2. From the printer control panel, press to continue printing.
User's Guide - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. - On - Blinking - On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: to continue printing. • From the printer control panel, press • Unplug the router, then wait for 30 seconds, and then plug the router back again.
User's Guide Standard parallel port disabled [56] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the parallel port. • Set the Parallel Buffer to Auto. - If the printer is on a network, then access the Embedded Web Server. 1. Open a Web browser, and then type the printer IP address in the address field.
User's Guide If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: to continue printing. • From the printer control panel, press • Turn off the printer, and then turn it back on.
User's Guide - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. - On - Blinking - Blinking - On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. Note: The printer discards any data received through the USB port.
User's Guide 2. Click Settings >Network/Ports >Standard USB. 3. In the USB Buffer field, enter 2. 4. Click Submit. - If the printer is connected to a computer by a USB cable, then access the Standard USB menu through the Local Printer Settings Utility for Windows or through Printer Settings for Macintosh.
User's Guide - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press collating the rest of the print job. to print the portion of the job already stored and begin • From the printer control panel, press to cancel the print job.
User's Guide - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence. - On - Blinking - On If the supplemental light sequence matches the light sequence in the preceding illustration, then press on the printer control panel to clear the light sequence. The job will be printed without using Resource Save.
User's Guide Memory full [38] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide - On - On - On - On If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. A data loss will occur. • From the printer control panel, press to cancel the print job. • Install additional printer memory. • Decrease the resolution setting.
User's Guide Complex page, some data may not have printed [39] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of the following: • From the printer control panel, press to continue printing. A data loss may occur. • From the printer control panel, press to cancel the print job. • Install additional printer memory. • Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job. Printer had to restart. Last job may be incomplete.
User's Guide Service error - Blinking - Blinking - Blinking - Blinking - Blinking - Blinking If the printer control panel light sequence matches the light sequence in the preceding illustration, then turn off the printer, and then turn it back on. If the lights are still blinking after 10 seconds, then the printer may need to be serviced. Please contact technical support or your system support person.
User's Guide Too many trays attached [58] - On - On If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.
User's Guide If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following: 1. Turn off the printer. 2. Unplug the power cord from the electrical outlet. Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the bottom. 3. Remove the extra tray or trays. 4. Connect the power cord to a properly grounded electrical outlet. 5. Turn the printer back on.
User's Guide Solving printer problems • Basic printer problems • Option problems • Paper feed problems Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2. Turn on the printer. Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet. Unplug the other electrical equipment, and then turn on the printer.
User's Guide Action Yes No Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are inserted in the correct ports. Are the cables inserted in the correct ports? Step 6 Make sure the electrical outlet is not turned off by a switch or breaker. • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable with the Ethernet port Turn on the switch or reset the breaker. Go to step 7.
User's Guide Action Yes No Step 9 Go to step 10. Turn off the printer, remove all packing materials, then reinstall the hardware options, and then turn on the printer. Go to step 11. Use correct printer driver settings. Go to step 12. Install the correct printer driver. The problem is solved. Contact technical support. Make sure to install all hardware options properly and remove any packing material.
User's Guide Option problems Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. The problem is solved. Contact technical support. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Check if the internal option is properly installed in the controller board. 1.
User's Guide Tray problems Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Go to step 3. 1. 2. Open the tray and do one or more of the following: - Check for paper jams or misfeeds. - Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. - If you are printing on custom-size paper, then make sure that the paper guides rest against the edges of the paper.
User's Guide Action Yes No Step 3 Go to step 4. Reinstall the tray. For more information, see the setup documentation that came with the tray. Go to step 5. Manually add the tray in the printer driver. The problem is solved. Contact technical support. Check if the tray is installed. Print a menu settings page, and then check if the tray is listed in the Installed Options list. Is the tray listed in the menu settings page? Step 4 Check if the tray is available in the printer driver.
User's Guide Paper feed problems Paper frequently jams Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. 1. 2. Pull out the tray, and then do one or more of the following: - Make sure paper lies flat in the tray. - Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. - Check if the paper guides are aligned against the edges of the paper.
User's Guide Paper jam message remains after jam is cleared Action Yes No Open front door and remove all trays. Contact technical support. The problem is solved. 1. Clear any jammed pages. Note: Make sure all paper fragments are removed. 2. Press to clear the message and continue printing. Does the paper jam message remain? Jammed pages are not reprinted Actions Yes No 1. The problem is solved. Contact technical support. From the Print Recovery menu, set Jam Recovery to Auto or On.
User's Guide Solving print problems Printing problems Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Go to step 3. 1. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. 2. Resend the print job. Do the jobs print? Step 2 1.
User's Guide Action Yes No Step 3 The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact technical support. If printer control panel light sequence indicates an error, then clear the message. For more information on printer control panel error light sequences, see Understanding the printer messages. Note: The printer continues to print after clearing the message. Do the jobs print? Step 4 1.
User's Guide Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures. • The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi. Action Yes No Place letter- or A4-size paper in the tray, and then resend the print job. The problem is solved. Contact technical support.
User's Guide Action Yes No Step 3 Install additional printer memory. The problem is solved. From the Eco-Mode menu, change the environmental settings. To access the Eco-Mode menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >General Settings >Eco-Mode.
User's Guide Job prints from the wrong tray or on the wrong paper Actions Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. 1. Check if you are printing on paper that is supported by the tray. 2. Resend the print job. Does the job print from the correct tray or on the correct paper? Step 2 1. From the Paper menu, set the paper size and type to match the paper loaded in the tray.
User's Guide Incorrect characters print Action Yes No Step 1 Turn off the printer, and then turn it back on to deactivate Hex Trace mode. Go to step 2. Contact technical support. The problem is solved. Check if the printer control panel light sequence matches the light sequence in the following illustration: Hex Trace - Slowly blinking Do both light sequences match? Step 2 1. Open a Web browser, and then type the printer IP address in the address field. 2.
User's Guide Tray linking does not work Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No 1. The problem is solved. Contact technical support. From the Paper menu, set the paper size and type to match the paper loaded in the trays to be linked.
User's Guide Large jobs do not collate Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. 1. From the Finishing menu, set Collate to On. To access the Finishing menu, do either of the following: - If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings >Print Settings >Finishing Menu.
User's Guide Unexpected page breaks occur Action Yes No Step 1 The problem is solved. Go to step 2. The problem is solved. Contact technical support. From the Setup menu, adjust the print timeout setting. To access the Setup menu, do either of the following: • If the printer is on a network, then access the Embedded Web Server: a. Open a Web browser, and then type the printer IP address in the address field.
User's Guide Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. 1. Check if there is packing material left on the imaging unit. a. Remove the toner cartridge, and then the imaging unit. b. Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
User's Guide Clipped pages or images Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Do one or more of the following: 1. Move the width and length guides in the tray to the correct positions for the paper loaded. 2. Resend the print job. Is the page or image clipped? Step 2 From the Paper menu, set the paper size and type to match the paper loaded in the tray.
User's Guide Action Yes No Step 3 Go to step 4. The problem is solved. Contact technical support. The problem is solved. 1. Depending on your operating system, specify the paper size and type from Printing Preferences or the Print dialog. 2. Resend the print job. Is the page or image clipped? Step 4 1. Reinstall the imaging unit. a. Remove the toner cartridge. b. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
User's Guide Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Check if the paper loaded in the tray has the correct paper type and weight. Is paper with the correct paper type and weight loaded in the tray? Step 2 From the Paper menu, set the paper size and type to match the paper loaded in the tray.
User's Guide Action Yes No Step 4 Contact technical support. The problem is solved. Replace the imaging unit, and then resend the print job. Do shadow images still appear on the prints? Gray background on prints Action Yes No Step 1 The problem is solved. Go to step 2. 1. From the Quality menu, select a lower number to reduce the toner density.
User's Guide Action Yes No Step 2 The problem is solved. Contact technical support. Reinstall the imaging unit and the toner cartridge. 1. Remove the toner cartridge. 2. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3. Reinstall the imaging unit, and then the cartridge. 4. Resend the print job.
User's Guide Action Yes No Step 2 Go to step 3. Do one or more of the following: From the Paper menu, check if the paper size setting matches the paper loaded in the tray. To access the Paper menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then, navigate to Settings >Paper Menu. • Change the paper size setting to match the paper loaded in the tray.
User's Guide Action Yes No Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support. The problem is solved. From the Paper menu, set the paper size and type to match the paper loaded in the tray.
User's Guide Print irregularities Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Specify the correct paper type and weight to match the paper loaded in the tray. 1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. 2. Resend the print job. Do print irregularities still appear? Step 2 From the Paper menu, set the paper size and type to match the paper loaded in the tray.
User's Guide Action Yes No Step 3 Go to step 4. The problem is solved. From the Paper Texture menu, change the texture settings. To access the Paper Texture menu, do either of the following: Go to step 5. 1. Depending on your operating system, specify the paper type and weight from Printing Preferences or the Print dialog. 2. Resend the print job. Do print irregularities still appear? Step 4 Check if the paper loaded in the tray has texture or rough finishes.
User's Guide Repeating defects appear on prints Action Yes No Step 1 Go to step 2. 1. Check if the distance between the defects equal to 80 mm (3.15 in.) 2. Take note of the distance, and then contact technical support. Measure the distance between the defects. Check for a distance between the defects that equals: - 97 mm (3.82 in.) - 47 mm (1.85 in.) - 38 mm (1.5 in.) Is the distance between defects equal to one of the listed measurements? Step 2 Contact technical support.
User's Guide Print is too dark Action Yes No Step 1 Go to step 2. The problem is solved. 1. From the Quality menu, reduce the toner darkness. To access the Quality menu, do either of the following: - If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Printer Settings >Quality Menu.
User's Guide Action Yes No Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. 1. From the Paper Menu, check if the paper type, texture, and weight match the paper loaded in the tray. To access the Paper Menu, do either of the following: - If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Paper Menu.
User's Guide Action Yes No Step 4 From the Paper Texture menu, change the texture settings to match the paper you are printing on. To access the Paper Texture menu, do either of the following: Go to step 5. Check if the paper loaded in the tray has texture or rough finishes. • Are you printing on textured or rough paper? If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Paper Menu >Paper Texture.
User's Guide Print is too light Action Yes No Step 1 Go to step 2. The problem is solved. 1. From the Quality menu, increase the toner darkness. To access the Quality menu, do either of the following: - If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Printer Settings >Quality Menu.
User's Guide Action Yes No Step 2 Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. 1. From the Paper Menu, check if the paper type, texture, and weight match the paper loaded in the tray. To access the Paper Menu, do either of the following: - If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Paper Menu.
User's Guide Action Yes No Step 4 From the Paper Texture menu, change the texture settings to match the paper you are printing on. To access the Paper Texture menu, do either of the following: Go to step 5. Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Paper Menu >Paper Texture.
User's Guide Action Yes No Step 6 Go to step 7. The problem is solved. Contact technical support. The problem is solved. 1. Shake the imaging unit to redistribute the toner. a. Remove the toner cartridge, and then the imaging unit. b. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. c. 2. Reinstall the imaging unit, and then the cartridge.
User's Guide Skewed print Action Yes No Step 1 Go to step 2. The problem is solved. Contact technical support. The problem is solved. 1. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. 2. Resend the print job. Is the print still skewed? Step 2 1. Check if you are printing on a paper that is supported by the tray. 2. Resend the print job.
User's Guide Printer is printing solid black pages Action Yes No Step 1 Go to step 2. The problem is solved. Contact technical support. The problem is solved. 1. Reinstall the imaging unit. a. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b. 2. Install the imaging unit, and then the cartridge. Resend the print job.
User's Guide Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact technical support. The problem is solved. From the Paper Menu, set the paper type to match the paper loaded in the tray. To access the Paper Menu, do either of the following: • If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Paper Menu.
User's Guide Streaked horizontal lines appear on prints Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Change the paper type and weight to match the paper loaded in the tray. 1. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. 2. Resend the print job. Do streaked horizontal lines still appear on prints? Step 2 From the Paper Menu, set the paper type and weight to match the paper loaded in the tray.
User's Guide Action Yes No Step 3 Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact technical support. The problem is solved. 1. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. 2. Resend the print job. Do streaked horizontal lines still appear on prints? Step 4 1. Reinstall the imaging unit. a. Remove the toner cartridge, and then the imaging unit.
User's Guide Streaked vertical lines appear on prints Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper in the tray. Go to step 4. The problem is solved. 1. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or the Print dialog. 2. Resend the print job.
User's Guide Action Yes No Step 4 Go to step 5. The problem is solved. Contact technical support. The problem is solved. 1. Reinstall the imaging unit. a. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. b. 2. Install the imaging unit, and then the cartridge. Resend the print job.
User's Guide Horizontal voids appear on prints Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. 1. Make sure your software program is using a correct fill pattern. 2. Resend the print job. Do horizontal voids appear on prints? Step 2 1. Load the specified tray or feeder with a recommended type of paper. 2. Resend the print job. Do horizontal voids appear on prints? Step 3 1.
User's Guide Action Yes No Step 4 Contact technical support. The problem is solved. Replace the imaging unit, and then resend the print job. Do horizontal voids appear on prints? Vertical voids appear on prints Action Yes No Step 1 Go to step 2. The problem is solved. 1. Make sure your software program is using a correct fill pattern. 2. Resend the print job.
User's Guide Action Yes No Step 2 Go to step 3. The problem is solved. Go to step 4. The problem is solved. 1. From the Paper Menu, set the paper type and weight to match the paper loaded in the tray. To access the Paper Menu, do either of the following: - If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings >Paper Menu.
User's Guide Action Yes No Step 4 Go to step 5. The problem is solved. Step 5 Contact technical support. The problem is solved. 1. Note: The laser scanning unit may be defective. 1. Redistribute the toner in the imaging unit. a. Remove the toner cartridge, and then the imaging unit. b. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. c. 2.
User's Guide Toner specks appear on prints Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Do toner specks appear on prints? Toner rubs off Action Yes No Step 1 Go to step 2. Change the paper type and weight settings to match the paper loaded in the tray. From the Paper Menu, check the paper type and weight settings.
User's Guide Action Yes No Step 2 Change the texture settings in the Paper menu. Contact technical support. Check if you are printing on paper with texture or rough finishes. Are you printing on textured or rough paper? Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Is the print density uneven? Embedded Web Server does not open Action Yes No Step 1 The problem is solved. Go to step 2. 1.
User's Guide Action Yes No Step 2 The problem is solved. Go to step 3. The problem is solved. Go to step 4. Make sure the printer IP address is correct. 1. View the printer IP address: - From the TCP/IP section in the Network/Ports menu - By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2. Open a Web browser, and then type the IP address.
User's Guide Action Yes No Step 4 The problem is solved. Go to step 5. The problem is solved. Contact your system support person. Check if the cable connections to the printer and print server are secure. 1. Connect the cables properly. For more information, see the setup documentation that came with the printer. 2. Open a Web browser, and then type the printer IP address. 3. Press Enter. Does the Embedded Web Server open? Step 5 Temporarily disable the Web proxy servers.
User's Guide 14—Notices Copyright notice This document is copyrighted with all rights reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of publisher. Trademarks DEVELOP and ineo are registered trademarks or trademarks of Konica Minolta Business Solutions Europe GmbH. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
User's Guide Software License Agreement This package contains the following materials provided by KONICA MINOLTA, INC. (KM) software included as part of the printing system (“Printing Software”), the digitally-encoded machine-readable outline data encoded in the special format and in the encrypted form (“Font Programs”), other software which runs on a computer system for use in conjunction with the Printing Software (“Host Software”), and related explanatory written materials (“Documentation”).
User's Guide 10. IN NO EVENT WILL KM OR ITS LICENSOR BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL INDIRECT, PUNITIVE OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS OR LOST SAVING, EVEN IF KM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.
User's Guide For EU member states only This symbol means: Do not dispose of this product together with your household waste! Please contact the Local Authority for appropriate disposal instructions. In the case of a new device being purchased, the used one can also be given to our dealer for appropriate disposal. Recycling of this product will help to conserve natural resources and prevent potential negative consequences for the environment and human health caused by inappropriate waste handling.
User's Guide Temperature information Ambient temperature 15.6°C to 32.2°C (60°F to 90°F) Shipping and storage temperature -20°C to 40°C (-4°F to 104°F) Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs.
User's Guide Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 30 min. By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
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