Specifications

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17.0 Troubleshooting Guide

17.1 Keypad Problems

Entry Error: Please Re-enter will dis-

play on keypad. A three beep error

tone will sound continuously.

Keypad displays Not Programmed,

See Instal Guide, sounder is on and

the keypad does not operate.

Keypad displays Ready to arm, par-

tition 1 when using only one parti-

tion.

Keypad displays System Fault,

sounder is on, and the keypad does

not operate.

Keypad alpha display is locked up,

but the keys still function.

Can’t read back history with # 89 in-

put.

In history, the Read-back for the A,

B, and C keys shows:

A = Fire

B = Emergency

C = Panic

But, the Central Station transmissions

display B as Silent Panic and C as

Audible Panic.

Can not perform a zone test (#81).

a) Two or more keypads share the same

address.

b) The DS7430 or DS7433 is installed in

the wrong pins.

a) The keypad not addressed properly.

b) The keypad is not programmed proper-

ly.

c) Keypads 11-15 are not properly config-

ured.

The keypad is programmed as a Master

keypad.

a) Keypad wiring error.

b) Keypad(s) assigned to wrong or non-ex-

istent partition.

c) The microprocessor isn’t running.

The keypad is enabled, but as an LED key-

pad.

a) Entering from Master keypad.

b) Not using a PIN with test authority.

Formats display information regarding the

B and C keys differently.

In Contact ID: A = Fire

B = Silent Panic

C = Audible Panic

In SIA: A = Fire

B = Emergency

C = Panic

a) Entering from a Master keypad.

b) Not using a PIN with test authority.

a) Install keypad jumper properly in back of keypads.

b) Be sure the DS7430 or DS7433 is installed prop-

erly.

a) Install the keypad jumper properly in the back of

the keypad.

b) Check keypad programming addresses 0173-

0180.

c) Check keypad addresses 11-15. System will only

see keypads on the options bus.

Master keypads can only be used on multi-partition

systems. Program the keypad as a standard key-

pad.

a) Check wiring.

b) Assign the keypad(s) to correct partition. If none

of the keypads are correctly assigned, re-enable

keypad 1 by shorting the program contacts in the

lower right corner of the main panel board. This

will force program mode and assign keypad 1 as

alpha, non-master to partition 1.

c) Disconnect battery and any aux. power load. If

the microprocessor has shut down, aux. power

will read approx. 11.5 VDC. If the EEProm chip

has been field-replaced, power down AC and bat-

tery, and check for bent or mis-inserted pins; Oth-

erwise, replace the panel.

Enter the program mode at the keypad and input the

correct sequence to re-enable it as an alpha key-

pad. Care must be taken, since there will be no visu-

al feedback to verify programming until the keypad

is properly enabled.

a) First enter Single Partition Mode.

b) Use a PIN with test authority.

Discrepancy exists in the definition of these keys in

the two formats. Whatever the keys are programmed

for in the panel, that is what will be sent.

a) Zone test is not available from a Master keypad.

b) Use a PIN with test authority.

Symptom Probable Cause Possible Solution