System information

CCO Troubleshooting Services
Technical Support Information C-525
Available 24 hours a day, seven days a week, CCO provides a wealth of standard and value-added
services to Cisco’s customers and business partners. CCO services include product information,
software updates, release notes, technical tips, the Bug Navigator, the Troubleshooting Engine,
configuration notes, brochures, descriptions of service offerings, and download access to public and
authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced sim-
ultaneously—a character-based version and a multimedia version that resides on the WWW. The
character-based CCO supports Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download
options, and is excellent for quick access to information over lower bandwidths. The WWW version
of CCO provides richly formatted documents with photographs, figures, graphics, and video, as well
as hyperlinks to related information.
You can access CCO in the following ways:
• WWW: http://www.cisco.com.
• Telnet: cco.cisco.com.
• Modem: From North America, 408-526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; stop bits: 1; parity: none; baud rate:
up to 14.4 kbps.
For a copy of CCO’s Frequently Asked Questions (FAQ), send e-mail to [e-mail]. For
additional information, send e-mail to [e-mail].
CCO Troubleshooting Services
Registered CCO users can take advantage of a number of WWW-based support services offered by
Cisco’s Customer Support Engineering organization. These services are offered to help you
diagnose and resolve problems in your network. WWW-based troubleshooting services include the
following:
• Open Forum—An interactive tool that provides database searches for quick answers to technical
questions. For more difficult questions, you receive access to experts to help solve your problem.
• Automated TAC Case Management—Problem cases can be opened and monitored through
CCO’s Case tools.
• Troubleshooting Engine—Resolve a variety of common internetworking problems using an
intuitive Web interface. Supports a variety of technologies and protocols.
All CCO users, registered users and guests alike, can obtain answers to frequently asked questions,
implementation case studies, technical tips, implementation procedures, sample configurations, and
more at CCO’s public site (http://www.cisco.com/public/Support_root.shtml).
You can sign up as a registered CCO user at http://www.cisco.com/public/registration.shtml.