System information

CHAPTER

Troubleshooting CiscoWorks Problems 23-461

Troubleshooting CiscoWorks

Problems

This chapter presents troubleshooting information for problems commonly encountered when using

CiscoWorks. This chapter ﬁrst provides basic procedures for checking your CiscoWorks installation.

It then describes speciﬁc CiscoWorks symptoms, the problems that are likely to cause each

symptom, and the solutions to those problems.

Symptoms, problems, and solutions are not provided for every CiscoWorks application. For

information about applications not covered in this chapter, refer to the CiscoWorks Administration

and Installation Guide and the CiscoWorks User Guide.

Testing Basic Connectivity and Setup

The following steps describe how to test the basic connectivity and setup of a CiscoWorks

installation. Perform these steps ﬁrst when presented with a CiscoWorks-related problem:

Step 1 Begin by testing IP connectivity. From the UNIX workstation, try to ping the router’s IP

address. If the ping is unsuccessful, make sure that IP routing is properly enabled and is

functioning normally. For detailed information about troubleshooting IP routing

problems, see Chapter 7, “Troubleshooting TCP/IP.”

Step 2 Try to ping the device by its name as well as by its IP address. If you can ping the device

by its IP address but not by its resolved name, there is a name resolution problem. Consult

your system administrator for assistance in resolving the problem.

Step 3 Open a Telnet session to the router. Enter the show running-conﬁg privileged exec

command to view the router conﬁguration. Check whether there is an snmp-server

community string rw command entry in the conﬁguration.

If the command is not present, conﬁgure the router with the snmp-server community

command. If the command is present, make sure that the rw (read-write) keyword, not

the ro (read only) keyword, is speciﬁed.

For complete information on the use of the snmp-server community command, refer to

the Cisco IOS Conﬁguration Fundamentals Conﬁguration Guide and Conﬁguration

Fundamentals Command Reference.

Step 4 On the management station, check for the proper community string command on the base

platform (CiscoWorks obtains community string information from the base platform).

On Netview/6000 and HP OpenView, choose Options, SNMP Conﬁguration, and check

community for the device. On SunNetManager, choose Properties and check community

for the device. The community name conﬁgured on the router (with the snmp-server

community command) and that conﬁgured on the management station should be the

same.