System information

Troubleshooting AppleTalk
Book Title
9-208
ARA: Connection Hangs After “Communicating At...” Message
Symptom: An ARA client (for example, a Macintosh) tries to connect to an ARA server (such as a
Cisco access server) over client and server modems. The client receives a connect message such as
“Communicating at 14.4 Kbps” but then hangs for 10–30 seconds and finally shows a “connection
failed” message.
Table 9-19 outlines the problem that might cause this symptom and describes solutions to that
problem.
Table 9-19 ARA: Connection Hangs After “Communicating At...” Message
Possible Problems Solution
Missing arap network
command entry
Step 1 Use the show running-config privileged exec command to view the router
configuration. If you are running Cisco IOS Release 10.2 or later, look for an
arap network global configuration command entry.
Step 2 Configure the arap network global configuration command to enable ARA on
the router or access server. The syntax for the arap network command is as
follows:
arap network [network-number] [zone - name]
Syntax Description:
• network-number—(Optional) The AppleTalk network number. The network
number must be unique on your AppleTalk network. This network is where
all ARAP
1
users appear when they dial in to the network.
• zone-name—(Optional) The AppleTalk zone name.
1 ARAP = AppleTalk Remote Access Protocol
AppleTalk routing is
not enabled on the
appropriate interfaces
Step 1 Use the show apple interfaces exec command to determine whether interfaces
are operational and whether AppleTalk routing is enabled on the correct
interfaces.
Step 2 If AppleTalk routing is not enabled on the proper interfaces, enable it where
appropriate. Refer to the Cisco IOS Network Protocols Configuration Guide,
Part 1 for detailed information on configuring an interface for AppleTalk
routing.
Modem, serial line,
or hardware problems
For serial line troubleshooting information, see Chapter 15, “Troubleshooting Serial
Line Problems.” For modem troubleshooting information, see Chapter 16,
“Troubleshooting Dialin Connections.” For hardware troubleshooting information, see
Chapter 3, “Troubleshooting Hardware and Booting Problems.”