System information

Troubleshooting Novell IPX 8-143

Novell IPX: Client Cannot Connect to Server on Remote LAN

Symptom: Clients cannot make connections to servers on another network over one or more routers

interconnected by LAN networks. Clients can connect to servers on their local network. Table 8-2

outlines the problems that might cause this symptom and describes solutions to those problems.

Note If clients cannot connect to servers on their local network, refer to the section “Novell IPX:

Client Cannot Connect to Server on Same LAN” earlier in this chapter. If there is a WAN network

between the local and remote LANs, WAN problems must be considered a source of problems as

well. Refer to the IPX-speciﬁc WAN problems outlined later in this chapter, or to the general WAN

problems outlined in other chapters in this book.

Table 8-2 Novell IPX: Client Cannot Connect to Server on Remote LAN

Media problem

Step 1 Check all cabling and connections. Make sure cables are not damaged

and that all connections are correct and make proper contact.

Step 2 Use the show interfaces exec command to check for input or output

errors or other indications of problems on the media.

Step 3 If the command output shows excessive errors, use the clear interface

counter privileged exec command to clear the interface counters.

Step 4 Check the output of the show interfaces command again. If the errors are

incrementing rapidly, there is probably a problem with the media.

For more detailed information on troubleshooting media problems, refer

to the troubleshooting chapter that covers the media type used in your

network.

1 SAP = Service Advertising Protocol

2 NLM = NetWare loadable module

3 NIC = Network interface card

Possible Problem Solution

Router interface is down

Step 1 Use the show interfaces exec command on the router to check the status

of the router interfaces. Verify that the interface and line protocol are up.

Step 2 If the interface is administratively down, use the no shutdown interface

conﬁguration command to bring the interface

back up.

Step 3 If the interface or line protocol is down, refer to the troubleshooting

chapter that covers the media type used in your network.

Possible Problem Solution