Specifications

Included
with Office
Worker, Tele Worker
or Power User
Salesforce.com Integration
Salesforce.com effectively combines business processes, people and technology working together to achieve
a united goal: acquire and maintain satisfied and happy customers. It is difficult to successfully run a business
without a strong focus on CRM.
What is it?
The Salesforce.com plug-In provides integration with IP Office, enabling business users to have telephony call control direct
from the Salesforce.com portal. This helps drive productivity allowing workers to connect with customers and suppliers
directly from one application: Salesforce.com
Key Features:
• Make an outbound call
• Receive an incoming call
• Hold/Unhold call
• Consultative or Blind transfer
Business Benefits:
• Superior Customer Service: providing instant access to
Salesforce.com information means that employees are more
professional and responsive to customer demands. Call control
from Salesforce.com also means that customers can easily and
seamlessly be connected to the back-office.
• Better Productivity: having immediate access to
Salesforce.com information means that employees do not
have to waste time asking for basic customer details. This
helps reduce the call handle time which means employees can
manage more calls and customer do not spend unnecessary
time in conversation.
Applications
45