Specifications

IP Office Plug-In for Microsoft Outlook
Microsoft Outlook is the most widely used application by
businesses. Desk-based office workers spend most of their time
within Outlook to communicate with colleagues, customers
and suppliers. Integrating IP Office Unified Communications
into Outlook provides workers with unique tools to improve
productivity and customer service.
What is it?
The IP Office Plug-In embeds a subset of one-X Portal functionality into
Microsoft Outlook. This significantly improves productivity and customer service by allowing workers
to interact with contacts without the need to leave Outlook. Intelligent Presence status, click-to-call
and voicemail management allow workers to benefit from Unified Communications through one
application; Microsoft Outlook.
Key Features:
• Federated Presence.
• Initiate a voice call from Outlook.
• Receive notifications for incoming calls with
options to accept or reject.
• Visual voicemail.
• View the communication history with a selected
contact or logged in user.
• Export Outlook contacts to one-X Portal server.
• Plug-in window can be collapsed to avoid
capturing the entire screen. The UC features will
continue to be available to the Outlook user.
• Call options on context menu of a contact or
from the Outlook calendar.
Business Benefits:
• Improve Productivity: delivering IP Office Unified
Communications into Microsoft Outlook enables
workers to be more productive with more efficient
and effective collaboration.
• Better Customer Service: federated Presence
awareness, click-to-call and visual voicemail from
Outlook improves first time resolution of customer
demands.
• Competitive Advantage: improving customer
service through better productivity helps to drive
competitive advantage and business growth.
“Since the majority of knowledge-based
employees spend most of their time within
Outlook composing and answering emails,
scheduling appointments, and managing
their contacts, integrating other forms of
communications into that application makes
enormous sense ”
Frost & Sullivan
Included
with Office
Worker, Tele Worker
or Power User
Applications
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