Specifications

ü Account management
A dedicated account manager ensures that our
resellers have access to the full range of support
and development resources that the Westcon Avaya
partnerships offers:
• Experience and knowledge to grow your business
• Complete commercial ownership
• Regular product, pricing and promotion updates
• Business development support
ü Pre-sales support
Our highly experienced pre-sales team offer a wealth of
knowledge and expertise in the following areas:
• Advice and consultancy
• Full support during the bidding process
• System design validation
• Support and advice for complex and multi-vendor
solutions
• Full system configuration and pricing
• Customer presentations and solution demonstrations
ü Professional services
The Westcon Convergence Professional Services
team have extensive experience in implementing and
supporting the entire Avaya portfolio. Our services
include:
• Solution pre-staging
• System installation and commissioning
• Technical support
• Maintenance
• VoIP network readiness testing
• Project management
ü Customer operations
With a strong focus on customer service, Westcon
provides comprehensive operational support. Our
customer operations team offers the following:
• Efficient logistics
• Order processing and fulfilment
• E-Commerce
• Query resolution
ü Marketing
Our compelling market leading programmes are
designed to help you develop your own skills and
expertise and to develop your convergence business:
• Dedicated Avaya product management
• Channel marketing support
• Comprehensive demand generation initiatives
• Marketing customisation service
• Regular product forums & road shows
ü Training and knowledge development
Westcon Academy offers a comprehensive training
portfolio with a range of Avaya sales, pre and post sales
training courses.
• Exclusive solution sales training delivered by leading
industry experts
• Comprehensive, hands-on technical training
• Book online at the Westcon Academy site
• Bespoke training courses and workshops
ü Partner Portal
Our exclusive partner portal offers innovative
convergence solutions and advanced reseller support
services to help develop competitive advantage,
profitable business and truly converged solutions. These
include:
• Multi-vendor resources and services
• Extensive Avaya collateral
• Sales and marketing tools
• Promotions and incentives
• Access to Westcon Convergence events
convergence.westcon.com
How Westcon Convergence supports its Resellers
Westcon is dedicated to supporting its resellers’ businesses, and we aim to make working with us an enjoyable
and profitable experience. With extensive experience of supporting multiple reseller channels, we know the key
to this is to invest heavily in highly-skilled staff, a comprehensive range of services and market leading products.
Westcon Convergence Support
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