Specifications

IP Office Mobile Worker
Workers who are frequently out of the office often face the challenge of staying in constant contact with
customers and colleagues. This can have a big impact on business with decisions being delayed, slow response
to customers, orders being lost as well an increased cost of mobile phone calls.
What is it?
IP Office Mobile Worker enables remote workers to be seamlessly contacted on ‘one number’
regardless of their location; when the office desk phone rings an external number will also ring
(mobile, remote office, home). This eliminates missed calls when workers are away from their
desk or out of the office. With Avaya one-X Mobile technology installed on their mobile device,
call handling can also be achieved such as transfer, conference, forward, hold and so on. Utilising
the Text-To-Speech functionality included with IP Office Mobile Worker also enables emails to be
managed via a mobile phone.
Business Benefits:
• Improve Competitiveness: ensuring remote
workers are easily contactable improves the
decision making process and enables a fast
response to customer demands.
• Enhance Productivity: the ability to manage
calls, voicemails and emails: all from a mobile
phone: ensures that productivity levels remain
high and workload does not increase due to
unmanaged messages.
• Reduce Costs: with IP Office Mobile Worker
calls can be routed through the IP Office to take
advantage of business calling plans. This can
significantly reduce call costs.
• Maintain Best Practise: all calls that are routed
to an IP Office Mobile Worker can be tracked,
monitored and recorded to ensure customer
service levels are maintained and best practises
are adhered.
Key Features:
• One Number Access: mobile workers can be
contacted on one number whether at the desk
phone or away from the office on a mobile phone.
• Call Control: with Avaya one-X mobile graphical
user interface, calls can be controlled from a
mobile phone: transfer, conference, hold, call
record and so on.
• Outgoing Calls via IP Office: mobile workers
can make outgoing calls via the IP Office rather
than the GSM network.
• Remote Voicemail Management: voicemail
message can be retrieved and managed via a
mobile phone.
• Email Reading/Reply: using Text-To-Speech
technology, emails can be read and replied to
from any phone: mobile, remote office or home
phone (requires IP Office Preferred Edition and
Microsoft Exchange).
Includes
one-X Mobile
Preferred
Tabs for key functionality
Home screen with
status at a glance
Your own status and availability
Number of active participants in
your conf bridge
Voice Mail status
Status of unread IM’s outstanding
Voice recognition system
(FMC, start and control conf,
VM, nd status, directory query,
send IM, etc)
Same as voice command, but
uses keyboard.
Automatic pop up to “eaves drop on
VM, and/or pickup call from VM”
Applications
37
IP Office - Mobile Worker