Specifications

IP Office Office Worker
Desk-bound office workers have a unique set of communication requirements; efficient call management,
presence awareness and easy access to a broad range of telephony features. Typically, desk-bound workers
provide back-office support to remote workers and customers. As a result, speed of response and quick decision
making is critical to business success.
What is it?
IP Office Office Worker provides employees with all the communication tools required to be
productive from the desk. Office workers typically manage a high volume of calls and often
provide back office support to colleagues or deal with customer requests. Therefore, speed
of response and efficient call management is critical if customer expectations are to be met.
Deploying an IP Office Office Worker solution will ensure that desk-bound workers have the
tools to deliver significant competitive advantage to the business.
Key Features:
• Easy to Install: single server solution with
web browser client applications makes IP
Office Office Worker simple and cost effective
to install.
• Call Management: the intuitive interface
facilitates the efficient handling of incoming
and outgoing calls as well as providing access
to personal, corporate and external directories
(LDAP/Active Directory).
• Presence: system directory entries display user
presence to indicate status of colleagues.
• Voicemail Management: users can manage
voicemail messages via the desktop.
• Instant Messaging: desk workers can
communicate via Instant Messaging and
connect to the right people using presence
awareness.
• Voicemail to Email: full synchronisation of
voicemail to email messages is achieved with
Unified Messaging Server (UMS).
Business Benefits:
• Improve Customer Loyalty: customer loyalty is
driving by offering superior customer service. Providing
desk-bound workers with the tools to respond and
communicate efficiently with customers can help
breed loyalty by exceeding customer expectations.
• Enhance Productivity: desk-bound workers
often manage a high volume of incoming and
outgoing calls. IP Office Offer Worker provides the
communication tools to help enhance productivity by
improving call management.
• Better Collaboration: Having visibility of colleagues’
presence status can significantly aid collaboration.
IP Office Office Worker provides the tools for desk-
bound workers to see presence status of every user,
including one-X Mobile.
• Wide Range of Environments: being a web-based
solution, IP Office Office Worker provides a solution
whether the business operates a Citrix/terminal server
infrastructure or Apple Mac computers.
• Lower Cost of
Ownership: one-X Portal
for IP Office is a single
server solution with the
client application accessible
via a web browser. This
offers a cost effective and
easy to deploy solution
which provides a high level
of functionality.
Includes
one-X Portal
& Flare
Applications
36
IP Office - Office Worker