Specifications

IP Office Receptionist
A receptionist is usually first to receive contact from a customer; how the call is answered and managed usually
determines a customers impression of the business. IP Office Receptionist provides the tools to enable efficient
and effective call handling for single sites or multiple locations.
What is it?
IP Office Receptionist is a powerful application that allows an operator to manage calls for a single site office or across
multiple offices within a Small Community Network environment. The PC based application provides a receptionist with an
intuitive interface from which calls can be controlled and managed with visual access to all users presence status. This enables
efficient, effective call handling and collaboration, maintaining a professional business image.
Key Features:
• Call Management: the intuitive PC interface enables
receptionists to efficiently handle incoming and outgoing calls
as well as create conference calls and manage queues; all with
a click-and-drag of the mouse.
• Busy Lamp Field Status: Busy lamp fields provide the
receptionist with speed dial icons as well as a presence status
indication of all IP Office users within a Small Community
Network Environment.
• Incoming Call Scripts: scripts can be created for incoming
calls based on DDI and CLI. This gives the receptionist important
customer information on call answer to enable a more
professional and personal service.
• Queue Management: up to 8 queues can be created to
enable the receptionist to manage calls by exception.
• Integration with Microsoft Outlook: contacts from Outlook
can be created and made visible for click-to-call operation.
• Door Open Control: For 2 door entry systems.
• Park Slots: up to 16 park slots can be managed by the
receptionist.
• Call History Logs: up to 100 call history entries.
• Centralised Receptionist: with a Small Community Network,
IP Office Receptionist can provide service to up 32 offices.
Business Benefits:
• Better Customer Service: efficient
call handling means that customers
are quickly connected to the right
person every time without having
be left on hold or transferred to
voicemail.
• Professional Business Image: the
receptionist is often a high turnover
position, therefore maintaining a high
level of service can often be difficult.
IP Office Receptionist is an intuitive
and easy-to-use application meaning
that new operators such as temporary
workers, can be quickly trained to
guarantee consistent service.
• Lower Cost of Ownership: the IP
Office Receptionist application can
provide operator support for multiple
offices meaning reducing the need
for an operator at each site; reducing
costs and providing consistency of
service.
• Streamlined Operations:
centralising the receptionist ensures
that calls are received and handled in
a consistent professional manner by a
single resource. This can be in a single
site or multi-site environment.
• Centralised Call Management: the
IP Office Receptionist offers advanced
call management capabilities.
Receptionists become empowered
to create and control conference
calls, manage voicemail messages
and change call forwarding options
for colleagues. This helps to ensure
customers are always connected to
the right person and voicemails are
responded to quickly.
Please note: A maximum of 4 x Receptionist
applications are supported on an IP Office system.
Applications
35
IP Office - Receptionist