Specifications

IP Office Networking
Many small businesses are spread across a number of offices, each with the same communication requirements.
To ensure high levels of productivity and customer service are maintained, workers must be able to seamlessly
collaborate and communicate between disparate office locations.
What is it?
IP Office Small Community Networking (SCN) is a solution that enables up to 32 IP Office systems to be networked together,
providing seamless feature transparency and centralised resources such as messaging, receptionist, administration and
corporate directory. The ability for workers to hot-desk between remote offices and for agents to be distributed across
geographic locations ensures high productivity gains and customer service levels. With in built resiliency functionality,
business continuity can also be guaranteed in the event of system failure.
Business Benefits:
• Business Continuity: guarantee continuous
business operation and customer service with
inherent resiliency and centralised diagnostic
features.
• Improve Worker Retention: providing the tools
to work flexibly and seamlessly across multiple
locations means rather than losing key workers from
the business, they can be re-located without any
disruption or additional cost.
• Low Cost of Ownership: shared centralised
resource and remote system management lowers
the cost of ownership and maintenance as well as
eliminating time and travel costs associated with
adds, moves and changes.
• Enhance Collaboration: worker ‘presence’
status, centralised dial plan and seamless feature
transparency across multiple offices means that
customers and colleagues can collaborate quickly
and effectively: improving productivity levels and
customer service.
• Reduce Costs: connecting multiple IP Office
systems means that calls between offices are placed
via the IP network and are therefore free of charge.
This can have a significant impact on businesses that
have high call volumes between offices.
Key Features:
• Scalable: up to 1000 users across 32 IP Office
systems can be connected using SCN. If large
networks are required the QSIG can be used to
connect IP Office systems with no site or user limit.
However, functionality will be limited.
• Centralised Resources: in a SCN environment key
IP Office resources can be shared; Preferred Edition
(Voicemail Pro), Receptionist (SoftConsole) and
system administration (IP Office Manager)
• Centralised Features: in a SCN environment
features such as user presence status and corporate
directory are shared between sites.
• Remote Hot-Desking: workers can hot-desk
between IP Office systems are retain their user
profile settings (not supported with CCC and CCR).
• Distributed Hunt Groups: hunt groups can
include users located in remote offices (not
supported with CCC and CCR).
• Resiliency: SCN provides resiliency if Avaya IP
Phones (5600, 1600 and 9600 Series) and IP Office
Preferred Edition are deployed. In the event of
network failure, the Avaya IP Phones and IP Office
Preferred Edition will register to another IP Office
system to provide continuous service.
What is Small Community Networking
(SCN)?
When connecting IP Offices together over IP or Packet
based networks, Small Community Networking
enhances feature transparency. These networks can
support up to a maximum of 1000 users across 32
sites.
What components are required for SCN?
• VCM card at each site with appropriate ports
• Voice Networking license at each site with
appropriate channels
Applications
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