Specifications

IP Office Preferred Edition
With IP Office Preferred Edition businesses can use communications to achieve a competitive edge. Intelligent call
routing and messaging can provide exceptional customer service and productivity levels whilst reducing costs.
What is it?
IP Office Preferred Edition provides businesses with advanced communication capabilities such as intelligent call routing,
sophisticated messaging and call handling as well as database integration. These capabilities enable efficient collaboration
with customers and colleagues and help drive a better customer experience as well as higher levels of productivity. With
customisable auto-attendant, call routing options and in built call recording, as well as multi-site support, IP Office Preferred
Edition is an ideal solution for any business which makes and receives a high volume of customer calls either at a single site
or across a number of different locations.
Business Benefits:
• Investment Protection: a scalable solution
that can grow with the needs of the business
as well as supporting multiple IP Office systems.
• Better Revenue Opportunities: 24/7 auto-
attendant effectively means a business is
always open to receive customer orders .
• Enhance Collaboration: secure conferencing
and auto-attendant options provide effective
collaboration with customers and colleagues
meaning faster decision making, better
response to customers and quicker revenue
recognition.
• Customer Service Excellence: enhance the
customer experience by providing information
such as wait time and position in queue. Music
on Hold can be replaced with information
such as latest promotions, technical tips, new
product launches, changes to business; this
helps to enrich the customer experience as well
as generate revenue opportunities.
• Maintain Best Practice: built-in call recording
helps businesses to monitor customer service
and adherence to industry compliance criteria,
as well as helping with dispute resolution and
staff training.
• Competitive Advantage: offering customers
superior service while also increasing decision
making and productivity can give a small
business a distinct competitive advantage.
• Business Continuity: in multi-site network
environments, Preferred Edition will continue
to provide service in the event of system failure.
Key Features:
• Scalable: up to 40 simultaneous calls for voicemail
access with voicemail storage dependant on Server
hard drive size (4 ports as standard).
• Auto-Attendants: unlimited multi-level automated
attendant with sophisticated routing options and
customer service features such as time / day call
routing and queue announcements.
• Automated Announcements: provide customers
with business information instead of music on hold.
• Secure Conferencing: 2 x 64 party conference
bridges with PIN access for security and ‘meet me’
options for ad hoc conference calls.
• Call Recording: in built recording of incoming and
outgoing calls as well as conference calls.
• User Options: create personal attendants with
routing options and customised greetings as well as
user message retrieval options.
• Voicemail to Email Synchronisation: receive
voicemail messages via an email inbox with
synchronisation between email server and voicemail
server.
• Email Reading and Reply: read and respond to
emails via Microsoft Exchange.
Please note: Essential Edition is a
pre-requisite for Preferred Edition
Applications
31