Specifications

IP Office Essential Edition
Efficient and effective call handling can help small businesses to achieve superior customer service and drive
revenue. IP Office Essential Edition increases the capability and capacity of Basic Edition, therefore providing
businesses with the tools required to deliver customer service excellence at a competitive price point.
What is it?
Every call is an opportunity. Calls that are not answered or not answered correctly, can result in lost revenue. The right
messaging solution can enable small businesses to improve customer service levels, enhancing competitiveness and revenue
opportunities. IP Office Essential Edition provides a cost effective way for businesses to implement effective call management
processes and efficient call handling. Essential Edition is enabled via the IP Office Essential Edition licence.
Business Benefits:
• Improve Customer Service: efficient
call handling via touch tone prompts
and call routing means that customers
quickly connect to the right person,
every time.
• Better Revenue Opportunities:
24/7 auto-attendant effectively means
a business is always open to receive
customer orders at no additional cost.
• Enhance Productivity: being able
to retrieve messages regardless of
location means that workers can
respond faster, improving productivity
and speeding up decision making.
• Competitive Advantage: offers
customers superior service while
also increasing decision making
and productivity. This can give a
small business a distinct competitive
advantage.
• Cost Effective: as Essential Edition
does not require a dedicated server,
it is an ideal solution for businesses
on a budget or with no IP network
infrastructure.
• Mobility: mobilise the workforce to
provide improved customer service and
productivity
Key Features:
• SD Card: Essential Edition connects directly into the IP Office
system which means no server is required.
• Scalable: by default, Essential Edition is supplied as a 2 port
voicemail on the IP Office SD Card. This can be scaled to a
maximum of 6 ports with an additional license key.
• Voicemail: voicemail box for every IP Office user with up to 25
hours of storage time (system wide).
• Auto-Attendants: up to 40 automated attendants (maximum
4 simultaneous calls) with customisable greetings and call
routing options.
• Dial By Name: callers can easily reach the person they want to
connect with by typing the name on the phone keypad.
• Remote Voicemail Retrieval: a range of options enable
workers to stay connected regardless of their location.
• Voicemail Message Control: control messages via the
terminal; save, delete, forward, repeat, rewind and skip
message.
• Mobile Twinning: mobile twinning and one-X Mobile
Essential Edition client for all users.
• VPN Phones: enables two remote VPN phones.
• Audio Conferencing: up to 128 party audio conferencing.
• Multiple Language Support
Applications
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