Specifications

32. Button Feature List
IP Office Matrix - Release 8.1 (2) Page 297
Analog
1400 Series 1600 Series
20 Series
2400 Series 3600 Series 3700 Series
3810
4100 Series 4400 Series 4600 Series 5400 Series 5600 Series 6400 Series 7400 Series
9040
9500 Series 9600 Series
M-Series
T-Series
T3/T3 IP
Series
IP Office Phone Support
Action Data Default Label
Toggles
Status Ind
Button
Feature
Description
IP Office
Software
Level
Action
User Admin
This function is used to enable or disable call screening. While enabled,
when a caller is presented to the user's voicemail mailbox, if the user's
phone is idle they will hear through the phone's handsfree speaker the
caller leaving the message and can select to answer or ignore the call.
· This feature is supported on 1408, 1416, 1608, 1616, 9500 Series, 9600
Series, M7310, M7310N, M7208, M7208N,
M7324, M7324N, T7208, T7316 and T7316E phones. It can be used with
both Embedded Voicemail and Voicemail
Pro.
· Call screening is only applied as follows:
· It is only applied to calls that have audible alerted at the user's
extension before going to voicemail. This requires the user to have both
voicemail coverage and call screening enabled and the phone's ringer not
set to silent. However it is not applied if the user transfers the call to
voicemail.
· It is only applied if the user's phone is idle, ie. not on a call or with a
call held pending transfer or conference.
· Calls that ring the user, are then rerouted (for example follow a forward
on busy setting) and then return to the user's mailbox are screened.
Advanced ->
Call -> Call
Screening
None
CallScreen
or
Call
Screening
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X X
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[1]
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[1]
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[5]
· While a call is being screened, the phone can be used to either answer
or ignore the screened call. Auto answer options are ignored.
· Answering a screened call:
A screened call can be answered by pressing the Answer soft key (if
displayed) or lifting the handset. Pressing the call appearance or line
button on which the call is indicated will also answer the call.
· When answered:
· The phone's microphone is unmuted and a normal call between the user
and caller now exists.
· Ignoring a screened call:
A screened call can be ignored by pressing the Ignore soft key if
displayed. On 1400, 1600, 9500 and 9600 Series phones, pressing the
SPEAKER button will ignore the call. On M-Series and T-Series phones,
pressing the Release key will ignore the call.
· When ignored:
· The call continues to be recorded until the caller hangs up or transfers
out of the mailbox.
· The user's phone returns to idle with call screening still enabled.
However any other call that has already gone to voicemail is not
screened.
· The voicemail recording stops but that portion of the call already
· While a call is being screened:
· The mailbox greeting played and the caller can be heard on the phone's
speakerphone. The caller cannot hear the user.
· The user is regarded as being active on a call. They will not be
presented with hunt group calls and additional personal calls use
abbreviated ringing.
· 1400/1600/9500/9600 Series phones: If the phone's default audio path
is set to headset or the phone is idle on headset, then the screened call is
heard through the headset.
· Any additional calls that go to the user's mailbox when they are already
screening a call, remain at the mailbox and are not screened even if the
existing call being screened is ended.
· Making or answering another call while listening to a screened call is
treated as ignoring the screened call. For users with Answer Pre-Select
enabled (User | Telephony | Multi-line Options ), pressing an appearance
button to display details of a call is also treated as ignoring the screened
call.
· Other users cannot access a call that is being screened. For example
they cannot use call pickup, bridged appearance or line appearance
buttons, call intrude or call acquire functions.
· Phone based administration cannot be accessed and the hold, transfer
and conference buttons are ignored.
· The screened caller using DTMF breakout ends the call screening.
· Enabling do not disturb overrides call screening except for calls from
numbers in the user's do not disturb exceptions list
· Locking the phone overrides call screening.
· Manual call recording cannot be applied to a call being screened.
· While a call is being screened, it uses one of the available voicemail
channels. If no voicemail channels are available, call screening does not
occur.
! WARNING
The use of features to listen to a call without the other call parties being
aware of that monitoring may be subject to local laws and regulations.
Before enabling the feature you must ensure that you have complied with
all applicable local laws and regulations. Failure to do so may result in
lti
Call Steal
This function can be used with or without a specified user target.
· If the target has alerting calls, the function will connect to the longest
waiting call.
· If the target has no alerting calls but does have a connected call, the
function will take over the connected call, disconnecting the original user.
This usage is subject to the Can Intrude setting of the Call Steal user
and the Cannot Be Intruded setting of the target.
· If no target is specified, the function attempts to reclaim the user's last
ringing or transferred call if it has not been answered or has been
d b i il
1.1+
Advanced ->
Call -> Call
Steal
User number or blank for last call
transferred.
Aquir
or
Aquire
X X X X
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[1]
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[1]
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X
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[1]
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X
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X
[2]
Call Waiting
Off
Switches call waiting off for the user. This button function is obsolete. The
Call Waiting On button function toggles on/off and indicates current
status.
1.1+
Advanced ->
Call -> Call
Waiting Off
None CWOff
X X X X
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[1]
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X
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[1]
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X
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X X X X
X
[2]
X
[2]
Call
Screening
8.0+