Specifications

32. Button Feature List
IP Office Matrix - Release 8.1 (2) Page 295
Analog
1400 Series 1600 Series
20 Series
2400 Series 3600 Series 3700 Series
3810
4100 Series 4400 Series 4600 Series 5400 Series 5600 Series 6400 Series 7400 Series
9040
9500 Series 9600 Series
M-Series
T-Series
T3/T3 IP
Series
IP Office Phone Support
Action Data Default Label
Toggles
Status Ind
Button
Feature
Description
IP Office
Software
Level
Action
User Admin
Acquire Call See Call Steal
1.1+
Advanced ->
Call -> Call
Steal
User number or blank for last call
transferred.
Aquir
or
Aquire
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √ √
[1]
√
[1]
√
X
√ √ √ √ √
X
[2]
After Call
Work
This button is used by users configured as an CCR Agent (User |
Telephony | Supervisor Settings
)and working with the IP Office Customer
Call Reporter (CCR) application. It shows the CCR agent their current
After Call Work (ACW) status and allow them to manually change status.
While in ACW state, the agent will not receive hunt group calls.
CCR Agents can be automatically put into and taken out of ACW by the IP
Office if the user is configured for Automatic
After Call Work (User | Telephony | Supervisor Settings ). Those users
must have an After Call Work button.
4.2+
Advanced ->
Miscellaneous -
> After Call
Work
None
ACWrk
or
After Call
Work
√ √
X X
√
[1]
√
[1]
X
√
[1]
X X X X X
√
[1]
√
[1]
√
[1]
X X X
√ √ √ √ √
Break Out
This feature is usable within an IP Office Small Community Network. It
allows a user on one system in the network to specify that the following
dialing be processed by another IP Office system on the network as if the
user dialed it locally on that other system.
On phones with a multi-line display, if the target IP Office system is not
specified in the button settings, a menu of the available systems in the
network is displayed from which a selection can be made.
For pre-IP Office Release 5 systems, this feature requires the IP Offices to
have Advanced Small Community Networking licenses
4.0+
Advanced ->
Dial -> Break
Out
Optional. The system name or IP
address of the required IP Office
system can be specified. If no
system name or IP address is set,
on display phones a list of systems
within the Small Community
Network is displayed when the
button is pressed.
BkOut
or
Breakout
X X X X
√
[1]
√
[1]
√ √
[1]
√
X X X
√ √
[1]
√
[1]
√
[1]
√
X
√ √ √ √ √
X
Busy On
Held
When on, busy on held returns busy to new calls while the user has an
existing call on hold.
While this feature can be used by users with appearance keys, it is not
recommended as this overrides the basic call handling intent of
appearance keys
1.1+
Advanced ->
Busy -> Busy
on Held
1 for on, 0 for off. BusyH
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √
[1]
√ √
[1]
√
X
√
X X X X
X
[2]
Call Intrude
This feature allows you to intrude on the existing connected call of the
specified target user. All call parties are put into a conference and can
talk to and hear each other. A Call Intrude attempt to a user who is idle
becomes a Priority Call .
· The ability to intrude and be intruded is controlled by two configuration
settings, the Can Intrude (User |Telephony | Supervisor Settings )
setting of the user intruding and the Cannot Be Intruded (User
|Telephony | Supervisor Settings
) setting of target being intruded on.
The setting of any other internal party is ignored. By default, no users can
intrude and all users are set to cannot be intruded.
1.1+
Advanced ->
Call -> Call
Intrude
User number or blank for entry
when pressed
· For
IP Office 4.0+, on large
display phones, if configured
without a preset target this type of
button will display an interactive
button menu for target selection.
Intru
or
Intrude
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √
[1]
√ √
[1]
√
X
√ √ √ √ √
X
[2]
Call List
This function is only supported for T3 phones. It provides access to a list
of received calls.
3.1+
Advanced ->
Call -> Call List
None LIST
X
√
X X X X X X X X X X X X X X X X X X X X X
√
This feature allows you to monitor another user's call without being
heard. Monitoring can be accompanied by a tone heard by all parties. Use
of the tone is controlled by the Beep on Listen setting on the System |
Telephony | Tones & Music tab. The default for this setting is on. If
enabled, this is the only indication of monitoring given to the monitored
user. There is no phone display indication of monitoring.
• Warning: The use of features to listen to a call without the other call
parties being aware of that monitoring may be subject to local laws and
regulations. Before enabling the feature you must ensure that you have
complied with all applicable local laws and regulations. Failure to do so
may result in severe penalties.
The use of call listen is dependant on:
· The target being a member of the group set as the user's Monitor Group
(User | Telephony | Supervisor Settings) . The user does not have to be a
member of the group.
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √
[1]
√ √
[1]
√
X
√ √ √ √ √
X
[2]
· The ability to intrude and be intruded is controlled by two configuration
settings, the Can Intrude (User |Telephony | Supervisor Settings ) setting
of the user intruding and the Cannot Be Intruded (User |Telephony |
Supervisor Settings ) setting of target being intruded on. The setting of
any other internal party is ignored. By default, no users can intrude and
all users are set to cannot be intruded.
· This feature uses system conference resources. If insufficient conference
resource are available it will not be possible to use this feature.
· For IP Office 4.0+ a number of new features are supported for call
listening:
· Users can be given privacy features that allow them to indicate that a
call cannot be monitored. See Private Calls .
· IP extensions can be monitored including those using direct media.
Previously the monitoring of IP extensions could not be guaranteed.
· The monitoring call can be initiated even if the target user is not
currently on a call and remains active until the monitoring user clears the
monitoring call.
· The user who initiated the call listen can also record the call.
· IP Office 4.2+: Intruding onto an a user doing silent monitoring (Call
Listen ) is turned into a silent monitoring call.
Call Log
This function is only supported for . It provides access to a list of received
calls.
8.1+
Advanced |
Call | Call Log.
None Call Log
X X X X X X X X X X X X X X X X X X X X X
√ √
X
Call Pickup
Any
Pick up the first available ringing call on the system.
1.1+
Advanced ->
Call -> Call
Pickup Any
None
PickA
or
Pickup Any
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √
[1]
√ √
[1]
√
X
√ √ √ √ √ X
[2]
Call Pickup
Group
Pick up a call ringing any hunt group of which the user is a member. The
user can use this feature even if their membership of the group is
currently set as disabled
1.1+
Advanced ->
Call -> Call
Pickup Group
None
PickG
or
Pickup
Group
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √
[1]
√ √
[1]
√
X
√ √ √ √ √ X
[2]
Call Pickup
Members
This feature can be used to pick up any call to an extension that is a
member of the hunt group specified. The call picked up does not have to
be a hunt group call. The call picked up does not have to be a hunt group
call. The function includes group members even if their membership of
the group is currently disabled
1.1+
Advanced ->
Call -> Call
Pickup
Members
Group number or name
PickM
or
Pickup
Members
X X X X
√
[1]
√
[1]
√ √
[1]
X X
√
X
√ √
[1]
√ √
[1]
√
X
√ √ √ √ √
X
[2]
Actions: Advanced
Call Listen
1.1+
Advanced ->
Call -> Call
Listen
User number
Listn