Specifications
24 IPO Support Services
IP Office Matrix - Release 8.1 (2)
Page 73
IPOSS Maintenance Calls Handled by Avaya
–Distributors no longer handle IPOSS maintenance calls
–Partner/Customer calls Avaya directly for maintenance issues
Go-to-Market Models: Flexible Partner-Oriented Service Options
Remote Technical Support through Wholesale or Co-Delivery
Wholesale Model
Customer can contact Partner or Avaya directly
Co-Delivery Model
Services sold on partner contract – support delivered by Partner and Avaya
Requires Service Desk & 1 ACIS or 1 ACSS certification (no site survey)
Sold to partners to complement their offers
Customer relationship owned by partner
Quoting IP Office Support Services
Maximum of 6 questions
Fixed price per server
Single order code
EZ Quote, EC, GPPC Price Book, Disty Tools
–Maintenance support from Avaya requires a contract to be in place for the specific
Customer location
Reduces partner ramp time to market and investment in training and
infrastructure
Services sold on partner contract – remote services delivered
by Avaya
SME Experts receive direct access to Avaya Tier 3, support, non-SME Experts
call Service Desk