Specifications

24 IPO Support Services
IP Office Matrix - Release 8.1 (2)
Page 72
Overview
IP Office Support Services (IPOSS) is consistent, flexible and simple

Single fee per node*

Base offer includes:
–Remote Technical Support: HW and SW
–Business Hour Support – 8x5x5
–Major Software Upgrades
–Software Patches and Updates
–Enhanced Remote Connectivity
–1, 3 or 5 year prepaid terms
Optional Add-Ons
Any Time / Any Day Support 24x7x365
IPOSS Offer Overview

Applies to IP Office 8.1 and above (older releases remain on SME-TSP)
A la Carte upgrades remain in place:
•Must be on current IP Office release as a pre-requisite for IPOSS
•Support Offer is economically the best way to stay current and covered
•Base support circa $215 list, software upgrade >32 users is $199 list

Simplified, Single Pricing Structure for SME and Midmarket
•Server options: 500v2, small Linux, large Linux, Application server (all priced per server)
•Only the APR price varies based on server type
•UC module is included in the 500v2 server support price
Future Handset coverage in new Avaya terminal replacement offer
•Will be platform-agnostic offer, not specific to IPOSS
IPOSS Support Expectations

Distributor Supports:
–Sale of the offer to Partners
–Implementation Services
–On-boarding and enablement activities
–Feature / Function and product warranty inquiries
–Programming Services
–Partner Training
–Continued Maintenance Support of Existing Heritage Nortel and Avaya Base
Avaya IP Office Support Services
IPOSS - Offer Definition
The Avaya IP Office Support Services (IPOSS) offer provides manufacturer support to maintain and support
Customers' IP Office systems and applications. The offer will be available with the launch of IP Office
Release 8.1, and future releases.
The Avaya IP Office Support Services portfolio provides global service options designed to maintain and
support IP Office. This portfolio of services is tailored to meet a wide range of customer needs, by providing
a solution-centric approach and delivering increased value in a flexible and modular support model. These
new offers introduce a simplified quoting and pricing methodology based on node/server.
The Offer is available globally through Avaya Single Tier purchasing and the Avaya Two Tier Distribution
Parts Replacement
NBD, 4 hour delivery
Parts Onsite Installation by
Technician – US Only