Specifications

23. Customer Call Reporter
IP Office Matrix - Release 8.1 (2)
Page 71
Overview
IP Office Customer Call Reporter Concept
IP Office Customer Call Reporter Key Features
• Real time Call Center activity monitor and historical reporting.
• Microsoft server based with thin client (web browser) client connections.
• Simplified installation and maintenance.
• Supervisor Dashboard which consists of a goal, statistics information ticker and a set of
graph display panels
• Seven reporting templates provide drag and drop and user defined filter functionality
• Three customizable Supervisor views and summarized Agent views
• Report Scheduler.
• Custom Reports
• Customer Map.
• Multi-lingual capable.
• Supports up to 30 Supervisors and 150 Agents.
IP Office Customer Call Reporter Business Benefits
• Lower TCO
• Standards Based
• Ease of Use
Customer Call Reporter
Contact Centers are a requirement at nearly every level of business, from very small informal
groups of 5 or 10 "customer service reps", to large formal campaigns that can involve thousands
of agents.
However, customers in the small business market are generally very nervous about making such
a high profile investment in a "contact center solution." They require a "business intelligence
solution" that deploys easily, can be managed with very little training, and can provide statistics
on each segment of the business. Small businesses also do not have the resources for extra IT
staff to administer databases, servers, etc, so they need a solution that can be easily understood
by their own employees. It should operate as a service to each of the clients.
IP Office Customer Call Reporter is a server based contact center product designed explicitly for
small busin
esses. Drawing upon the latest web and design technologies, IP Office Customer Call
Reporter introduces significant new capabilities to effectively and efficiently manage a single-site
call center environment. The product focus is on ease of use and deployment simplicity to
ensure improved ongoing productivity and lower support costs.
In its native web server environment the IP Office Customer Call Reporter can be simply
installed onto a single server without the need for any client software deployment.
Administration and management of the call center is carried out via a thin client through a
secure password protected web browser session.
IP Office Customer Call Reporter provides small businesses with a web based contact center
measurement tool, producing cradle to grave reporting in an easily understandable format
with no client software to load.
IP Office Customer Call Reporter uses standards based applications, such as Microsoft SQL
2008 Express, and supports all major web browser software, to provide small business
installers with greater flexibility in deployment.
IP Office Customer Call Reporter’s real-time charts can be customized by the user in the
manner that suits their business best, with historical reporting templates that allow the
business to filter on the type of date they want to see.
CCR Details
<--- What's New in IP Office Customer Call Reporter 8.1
<--- Ordering IP Office Customer Call Reporter
<--- CCR Server/OS/Client/Database requirements
<--- Dashboard
<--- Real Time Report/Monitor
<--- Call Statistics
<--- Historical Reporting
<--- Creating an IP Office Customer Call Reporter Report
<--- Supervisor Wallboard
<--- Custom Reports
<--- Customer Map