Specifications

18. Voicemail Feat. Comparisons
IP Office Matrix - Release 8.1 (2)
Page 66
Breakout to Reception
Internal and external. Internal and external.
1
2
Queue Entry Announcement
Yes Yes
Queue Update Announcement
Yes Yes
Queue Position Announcement
Yes
No
Time in Queue Announcement
Yes
No
Time in System Announcement
Yes
No
Estimated Time to Answer (ETA)
Yes
No
Exit Queue to alternative answer point Yes No
Multi-Level Tree Structure
Yes Yes (up to 40 in R4.1 & higher)
Message Announcements
Yes
No
Whisper Announce
Yes
No
Alarm Calls
Yes
No
Assisted Transfers
Yes
No
Dial by Name
Yes Yes
Direct Dial by Number Yes Yes
Call Recording
Yes
No
Tamper proofed / verified Call Recording
Yes
No
Test Conditions
Yes
No
Personal Numbering
Yes
No
Speaking Clock
Yes
No
Campaign Manager
Yes
No
VoiceMail Pro Manager
Yes
No
Customized Voicemail
Yes
No
Intuity TUI emulation mode Yes
Yes
[2]
Forward Emails to External Systems (VPIM)
Yes
No
Third Party Database Access (IVR)
Yes
No
In-Queue Announcements
Auto-Attendant / Audiotex
Other Features
Requires UMS (enabled through the Power User, Office Worker and the
Teleworker licenses) and MS Exchange Server 2007/2010 with a mobility
solution (for example a Blackberry) - not provided by Avaya.
Intuity mode only.