Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 438
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
NovaAlert(IPO) using SIP
With NovaAlert you can process information from a variety of extraneous systems in order to
then alert or inform the responsible people in a targeted fashion. In this respect the
NovaAlert system already supports many different. The information and events that are
signalled via the various input interfaces to the server can be subsequently distributed via
existing output interfaces (information paths). In this way the NovaAlert alerting server helps
you to reach and inform the responsible people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise your reaction time in an
emergency (alert) and contribute to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables it to be incorporated into both
smaller and very large projects. This modularity also provides optimum value for money.
N 14 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www.novalink.ch
Switzerland
      
NovaLink NovaTax with Avaya IP Office NovaTax helps you to have keep communications in
your company under control, and provides you with a precise overview. With NovaTax you
know where it may be necessary to take action. Find out how long your customers have to
wait before being put through. Is your infrastructure correctly designed or are individual
connections overloaded or even designed on to large a scale? NovaTax helps you to simply
evaluate and clearly represent these decisive factors and questions of today's business
environment. Have the relevant data sent to you by email on a daily basis or evaluate the
call data on the client yourself. In this way you can receive detailed reports on your call data,
thereby reducing your telephone costs.
Issue 1.0 (504 kb) Nov 8, 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www.novalink.ch
Switzerland

NovaLink NovaMail with Avaya IP Office Using S0 / PRI With NovaMail your customers can
reach you by telephone at any time, and you can serve them by means of the quickest
route. This increases your customers' satisfaction and reduces your employees' workload.
You are currently busy or in transit and consequently you cannot take your customer's call in
person. In such cases NovaMail undertakes this task, and with your personal and individual
outgoing messages the customers discovers whether you are present or not. By means of
the individual voice message the customer can decide whether he or she wishes to be
connected to a representative or will leave you a message. If there is a message for you, you
will be informed of this via a variety of routes. By means of the integration in your IT
environment you will receive an email as soon as a voice message is present, or, for
example, have an SMS sent to you. Listen to the message remotely or at your workplace and
decide immediately what to do with it. Forward the message to a colleague for processing or
deal with it yourself by calling back.
Issue 1.0 (706 kb) Oct 22, 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www.novalink.ch
Switzerland
    
NovaLink NovaAlert PRI-S0 with Avaya IP Office With NovaAlert you can process
information from a variety of extraneous systems in order to then alert or inform the
responsible people in a targeted fashion. In this respect the NovaAlert system already
supports many different. The information and events that are signalled via the various input
interfaces to the server can be subsequently distributed via existing output interfaces
(information paths). In this way the NovaAlert alerting server helps you to reach and inform
the responsible people at the right time. By means of this rapid and reliable distribution of
information NovaAlert can optimise your reaction time in an emergency (alert) and
contribute to avoiding major damage and the associated costs. The NovaAlert system is
modular in structure, which enables it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for money. Issue 1.0 (844 kb)
O t 19 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www.novalink.ch
Switzerland
      
NovaLink NovaConf PRI-S0 with Avaya IP Office NovaConf is a conference system, offerig a
variety of scheduling options: Dial In, Dial Out, Ad Hoc. A link to Microsoft Outlook and a
WebClient are available.
Issue 1.0 (738 kb) Oct 19, 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www novalink ch
Switzerland

Initiative Software synTelate with Avaya IP Office SynTelate is customer interaction
management software that enables line of business managers to create intuitive customer
dialogs that enhance agent effectiveness and provide consistent customer experiences
through an icon based GUI interface that requires no programing experience on the part of
the designer. synTelate addresses requirements such as scripting,callflow,workflow,and
integration with exsisting databases and applications. White Paper avaiable on request.
Issue 1.0 (713 kb) Oct 16, 2007
App
Note
Inisoft Limited synTelate
Citypoint
21 Tyndrum Street
GLASGOW, Scotland G4 0JY
United Kingdom
[phone]
[phone]
www synTelate com
United Kingdom
   
Telcomp Software Applications and Avaya IP Office T he Telcom p PickUpIp application
provides Caller ID capa bilitie s to a si ngle com p uter, or to a network of computers via the
Telcomp PickUp Application. The Telcomp PickUpEm application provides 911 emergency
alert me ssages to be directed at a central console. All three of these applications work in
conjunction with the Telcomp TcIpOff connection server application. Each of the Telcomp
applications requires the functionality of run-tim e telephony event data streams provided
by the Avaya IP Office Dev Link PRO SDK interface. Issue 1.0 (816 kb) Oct 16, 2007
App
Note
Telcomp, Inc.
P.O. Drawer 2065
Apopka, FL 32704
United States
407-889-7377
407-880-2543
www.telcomp.com
United States
  
SIP Trunking between McLeodUSA SIP Trunking Solution and an Avaya IP Office Telephony
Solution - Issue 1.1 (780 kb) Sep 24, 2007
App
Note
PaeTec Communications - Service
Provider
PO Box 3177
Cedar Rapids, IA 52406-3177
United States
800-896-8330
319-790-7767
www mcleodusa com
United States

SIP Trunking between PAETEC Dynamic IP Services SIP Trunking and an Avaya IP Office
Telephony Solution - 1.0 (580 kb) Sep 24, 2007
App
Note
PaeTec Communications - Service
Provider
PO Box 3177
Cedar Rapids, IA 52406-3177
United States
800-896-8330
319-790-7767
www mcleodusa com
United States

Noetica Synthesys Customer Interaction Management with Avaya IP Office Synthesys (for
IPO)
Synthesys is a suite of products that gives non-technical staff the tools to manage the
contact center and the people in it. With SYNTHESYS you can unify front end through SOA
type software framework, streamline multiple front end processes without programming, fix
maximum of silent calls yet optimizing agent productivity, gather field service requests from
clients and dispatch them to field staff. All via one seamless system. The wide-ranging
functionality is presented in an easy-to-use drag-and-drop windows environment offers call
flow scripts to guide the agentsâ?? interactions. Call list creation and queuing manages
outbound operations. Teams are created and user accounts and permissions are set up. CRM
functionality maximises the value of historical customer data, supporting conversations.
Multiple channels of contact are managed, including telephone, email, post, SMS, live chat,
and interactive forms. CTI links the telephony system and the software automating many
processes to reduce call-handling times. Reporting and workflow supports the efficient
running of contact center operations. Issue 1.0 (784 kb) Sep 24, 2007
App
Note
Noetica Ltd
Suites 45-47, The Hop Exchange,
24 Southwark Street
24 Southwark Street
London, UK SE1 1TY
United Kingdom
[phone]
[phone]
www.noetica.com
United Kingdom
      
Extreme Networks Summit X250e-24t and Summit X250e-48t Switches with Avaya IP Office -
Issue 1.1 (282 kb) Aug 6, 2007
App
Note
Extreme Networks
3585 Monroe Street
Santa Clara, CA 95051
United States
Phone: + 1 408 579-2800
NA: + 1 888 257-3000
Fax: + 1 408 579-3000
www extremenetworks com/
United States
