Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 437
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
NETGEAR FVX538 ProSafe VPN Firewall as an IPSec VPN Head-end to Support the Avaya
VPNremote Phone and Avaya Phone Manager Pro with Avaya IP Office - Issue 1.0 (2205 kb)
Mar 4 2008
App
Note
www.netgear.com
United States

Juniper SSG as an IPSec VPN Head-end to Support the Avaya VPNremote Phone and Avaya
Phone Manager Pro with Avaya IP Office - Issue 1.0 (1266 kb) Feb 25, 2008
App
Note
www.juniper.net
United States

Interoperating IgeaCom Emergency Response Devices with Avaya IP Office IgeaCare
Systems’ IgeaCom 500 and IgeaCom 700 devices (IgeaCom devices) interoperate with
Avaya IP Offices. The IgeaCom devices are wireless, push-button, and pull-cord devices that
integrates the traditional patient-to-nurse, nurse-to-staff functionality by providing instant
two-way speech connectivity between the IgeaCom device and Avaya endpoint(s). The
devices are essentially an analog speaker telephone, primar ily for nursing-home residents to
communicate with the staff. Avaya IP Office adds additional capabilities for alerting multiple
destination endpoints, whether located locally or remotely over a Small Community Network
(SCN) trunk. Avaya IP Office SCNs allow dial plan information to be shared between multiple
Avaya IP Offices. SCNs are also used to collectively ring extensions across two (or more)
Avaya IP Offices by dialing a single hunt group extension. The IgeaCom devices are
connected to the Avaya IP Office Analog telephone ports and are configured within the
IgeaCom application, to alert an i ndividual telephone or a group of telephones. Issue 1.0
App
Note
IgeaCare System
91 Granton Drive
Richmond Hill, ON L4B-2N5
Canada
905 707 1669 or [phone]
FAX [phone]
www.igeacare.com
Canada
 
Colubris Networks Wireless LAN Solution with Avaya IP Office and Avaya Wireless IP
Telephones in a Converged VoIP and Data Network - Issue 1.0 (1089 kb) Feb 13, 2008
App
Note
HP
3000 Hanover St
Palo Alto, CA 94304
United States
www.hp.com
United States

LightNet Complex IPO Play! Statistics with Avaya IP Office collects statistical information of all
calls in an Avaya IP Office and accumulates the information in a database, which can then be
viewed using a Web browser Issue 1 0 (707 kb) Feb 6 2008
App
Note
LightNet Complex Support at +7
(495) 2324848 or by sending e-
mail to [e-mail].
Russia

Telesoft PSwitchView With Avaya IP Office Delta Server TeleSoft is a pioneer in introducing
Telephone Call Accounting Solutions to the Indian market. We have multiple products in
Telephone Call Data Analysis- from basic Call Data Analysis software to full-fledged web-
based telephone call accounting software for multi-locations. Among the total clientele, which
is more than 3000, there are Multinationals, Five-star hotels and large business corporates.
TeleSoft is recognized for delivery of reliable products and solutions, backed with an efficient
after-sales support. Most of the solutions are designed in proprietary scripting languages.
These languages form the core of most of the applications. This core plays important role of
delivering instant and reliable solutions. In the communication domain, applications are
expected to run continuously without any downtime. Hence, while building such applications -
reliability constitutes a major part of application ingredients along with the UI. Issue 1.0
(1714 kb) F b 5 2008
App
Note
Telesoft
G1/G2, Prasad
Hanuman Cross Road No.1, Vile
Parle East
Mumbai, Maharashtra 400057
India
[phone]
[phone]
www.telesoft.in
India

Resource Software International Shadow Call Management Software with Avaya IP Office
Shadow CMS is a fully-scalable communication management solution allowing administrators
to forecast, monitor and allocate communications management expenses. It also provides
metrics for facility planning, customer service, workforce management and bill back. Shadow
CMS interfaces with Avaya telephone systems for real-time data retrieval. The information is
processed, assigned a cost and delivered to property management systems for billing
integration. Issue 1.0 (2122 kb) Jan 28, 2008
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX [phone]
www telecost com
Canada
      
Revolution Web Call Accounting (IPO)
Revolution Web Compliant with Avaya IP Office Solution. Revolution Web Call Accounting is a
dynamic browser-based communications management solution that can be deployed in
minutes. Revolution Web can allocate telecom expenses to individuals or departments. It is
equipped with an embedded SQL database engine, built-in Web server and automated
reporting. Revolution Web can monitor incoming and outgoing calls in real-time. Alarms and
reports can be scheduled for emergency 911 notification, toll fraud or misuse reporting.
Revolution Web can be deployed in virtually any enterprise. - Issue 1.0 (3056 kb) Jan
24 2008
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX [phone]
www.telecost.com
Canada
    
LightNet Complex IPO InPhoneMachine with Avaya IP Office is an application designed for the
automated delivery of voice messages to a group of users in a minimal period of time without
the need for a human operator to use Avaya IP Office to place notification calls to both
internal and external users Issue 1 0 (1645 kb) Jan 22 2008
App
Note
LightNet Complex Support at +7
(495) 2324848 or by sending e-
mail to [e-mail].
Russia

Resource Software International Visual Rapport with Avaya IP Office Visual Rapport
Resource Software International Visual Rapport is a visual communication console that
provides desktop dialing, telephone status / presence, instant messaging, email, screen pop,
call logging, and file transfer. Visual Rapport is a desktop productivity suite providing real
time display of employee telephone status, instant messaging, desktop dialing, email
integration, call logging, file transfer and screen-pop integration. Visual Rapport is pre-
configured with an extensive library of scripts that communicate with many commercial
contact management and database applications (i.e., Microsoft Outlook, Maximizer,
Goldmine, Act) and unique in-house custom applications. Visual Rapport offers an integrated
scripting engine that gives customers the ability to tailor their system with such features as
time logging, account code prompting, URL screen pop and call accounting integration. Issue
1 0 (2309 kb) J 22 2008
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX [phone]
www.telecost.com
Canada
   
NMS Adaptive Contact Centre with Avaya IP Office Adaptive Contact Centre
The Adaptive Contact Centre is a suite of modules. Each can be run independently or can be
a part of a comprehensive multichannel contact centre. Adaptive CTI Professional is a fully
featured CTI product. It can be used to screen-pop non TAPI compliant applications and can
be used in a Citrix or Terminal Services environment. Issue 1.0 (1163 kb) Dec 17, 2007
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www nms-adaptive com
United States
 
CTI Data Solutions Proteus Enterprise with Avaya IP Office Proteus is an intelligent
communications management software application that provides the user information on the
usage and costs of their telecommunications system. Proteus also monitors and reports on
email, internet and mobile communication and can alert the user to certain call patterns and
fraudulent activity Issue 1.0 (2140 kb) Dec 5, 2007
App
Note
CTI Group (formerly CTI Data
Solutions)
333 North Alabama Street
Suite 240
Indianapolis, IN 46204
United States
317-262-4636
317-262-4849
www ctigroup com
United States

NovaLink NovaConf SIP with Avaya IP Office NovaConf is a conference system, offerig a
variety of scheduling options: Dial In, Dial Out, Ad Hoc. A link to Microsoft Outlook and a
WebClient are available.
Issue 1.0 (725 kb) Dec 5, 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www novalink ch
Switzerland

NovaLink NovaConf via H.323/QSIG with Avaya IP Office NovaConf is a conference system,
offerig a variety of scheduling options: Dial In, Dial Out, Ad Hoc. A link to Microsoft Outlook
and a WebClient are available.
Issue 1.0 (672 kb) Dec 5, 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www novalink ch
Switzerland

SIP Trunking between TelePacific SmartVoice SIP Connect and an Avaya IP Office
Telephony Solution - 1.0 (630 kb) Dec 5, 2007
App
Note
877-4 87-TPAC
www.telepacific.com
United States

NovaLink NovaAlert H.323/QSIG with Avaya IP Office NovaAlert(IPO) using S0 and
PRI/QSIG
With NovaAlert you can process information from a variety of extraneous systems in order to
then alert or inform the responsible people in a targeted fashion. In this respect the
NovaAlert system already supports many different. The information and events that are
signalled via the various input interfaces to the server can be subsequently distributed via
existing output interfaces (information paths). In this way the NovaAlert alerting server helps
you to reach and inform the responsible people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise your reaction time in an
emergency (alert) and contribute to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables it to be incorporated into both
smaller and very large projects. This modularity also provides optimum value for money.
I 1 0 (775 kb) N 19 2007
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www.novalink.ch
Switzerland
      