Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 436
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
Vocera Communications System with Avaya IP Office using E1 interface Vocera
Communications System is comprised of three main components:
• Vocera Badges
• Vocera Server
• Vocera Telephony Server
The Vocera Badges are wireless 802.11b devices th at serve as communicators in a wireless
environment. By pressing the call button on a badge , a user can interface with the Vocera
Server to start the call process. The Vocera Server acts as a communication server to place
calls between the badges. The Vocera Server stores the user and Badge information, and has
the speech access interface that allows the users to place and receive calls. The Vocera
Telephony Server is an optional interface that provides connectivity to a PBX system. The
Vocera Telephony Server was utilized for the test to setup an IP trunk between the Vocera
Telephony Server and Avaya IP Office. The interface used between the Vocera Telephony
Server and PBX was E1. The Vocera Telephony Server allows the Vocera Server to connect
Badges to PBX users, as well as route calls to the public network through the PBX. The two
server applications, the Vocera Server and Vocera Telephony Server, can reside in the same
physical server platform. Issue 1.0 (421 kb) Apr 18, 2008
App
Note
Vocera Communications, Inc.
Corporate Headquarters
525 Race Street # 150
San Jose, CA 95126
United States
Telephone: [phone]
Toll Free: 800-331-6356
Technical Support Toll Free: 800-
473-3971
Fax: [phone]
Email: [e-mail]
www.vocera.com
United States
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Hansen Software CASH+ Call Accounting with Avaya IP OfficeCASH+ Call Accounting (IPO)
CASH+ Call Accounting software systems monitor and report telecommunication activity.
CASH+ Software collects incoming and outgoing telephone data generated by the phone
switch and is used to control operation expenses, distribute costs and increase employee
productivity. Call Detail Recording (CDR), Station Message Detail Recording (SMDR) or
telephone data collected typically includes date, time, call duration, calling/destination
parties, call authorization, account code and line/trunk information. CASH+ Software uses
this data to provide cost, caller identification, location information and more for report
summary and detail generation. CASH+ Call Accounting software is customizable to size of
company and can be used in virtually all different kinds of industries. Issue 1.0 (1110 kb)
Apr 18, 2008
App
Note
Hansen Software Corp.
Suite 300, 1855 Kirschner Road
http://www.runaware.com/clients/
hansensw/cashplus/
Kelowna, BC V1Y 4N7
Canada
877-795-2274
250-861-9177
www.hansensoftware.com
Canada
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A VPN for an Avaya Communication Manager and Avaya IP Office Network using the
Edgewater Networks EdgeMarc 4500 VoIP VPN Appliance
The EdgeMarc 4500 Series combines multiple voice and data features into a single, easy to
use converged networking router. It includes models that have up to 4 T1 WAN interfaces or
a single ethernet WAN, a 4 port managed VLAN switch, call quality probe optional 802.11
Wireless Access Point and optional integrated analog phone and line ports. Designed for
SOHO and small to medium enterprise deployment the 4500 Series contains models that
support 2, 5, 10 or 30 concurrent WAN VoIP calls. Issue 1.0 (1794 kb) Apr 4, 2008
App
Note
Edgewater Networks
2895 Northwestern Parkway
Santa Clara, CA 95051
United States
408 351 7200
FAX [phone]
www.edgewaternetworks.com
United States
   
a Virtual Private Network (VPN) for Avaya IP Office using the Edgewater Networks
EdgeMarc 4500 VoIP VPN Appliance
The EdgeMarc 4500 Series combines multiple voice and data features into a single, easy to
use converged networking router. It includes models that have up to 4 T1 WAN interfaces or
a single ethernet WAN, a 4 port managed VLAN switch, call quality probe optional 802.11
Wireless Access Point and optional integrated analog phone and line ports. Designed for
SOHO and small to medium enterprise deployment the 4500 Series contains models that
support 2, 5, 10 or 30 concurrent WAN VoIP calls. Issue 1.0 (1667 kb) Mar 24, 2008
App
Note
Edgewater Networks
2895 Northwestern Parkway
Santa Clara, CA 95051
United States
408 351 7200
FAX [phone]
www.edgewaternetworks.com
United States
   
SIP Trunking between Global Crossing SIP Trunking Service and an Avaya IP Office
Telephony Solution - Issue 1.0 (850 kb) Mar 19, 2008
App
Note
Level 3 Communications
1025 Eldorado Blvd.
Broomfield, CO 80021
United States
720-888-1000
www level3 com
United States

Interoperating DAX Systems Computer Platforms with Avaya IP Office telephony applications
servers
DAX Systems Tower, 2U and 4U servers provide businesses with a cost-effective and highly
reliable platform for IP telephony applications. The servers now are compliance-tested by
Avaya for compatibility with Avaya IP Office, a secure, easy-to-use converged voice and data
system for small and mid-sized businesses. The tower chassis features a 3 GHz processor, up
to 4 GB DDR II memory, up to 3 hot-swap RAID drives with removable carriers and 3 full-
length expansion slots. It includes an internal PCI fax/modem and a 430 watt power supply.
The 2U platform is a 24-port rack-mountable server with a 2.8 GHz processor, up to 8 GB
DDR II memory, up to 6 hot-swap RAID drives and 2 full-length expansion slots. It includes
an internal PCI fax/modem and dual 500 watt hot-swap power supplies. The 4U platform is a
48-port rack-mountable server with a 3.6 GHz processor, up to 8 GB DDR II, up to 8 hot-
swap RAID drives and 5 full-length expansion slots. It includes dual 800 watt hot-swap
power supplies Issue 1.0 (165 kb) Mar 19, 2008
App
Note
DAX Systems, Inc.
343 New Road
Parsippany, NJ 07054
United States
973-227-8111
FAX [phone]
www.daxsystems.com
United States
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SLIT Nova WEBHotel with Avaya IP Office Nova WEBHotel software suite is a PC-based
application suite that provides an end user interface with Avaya IP Office in a Hospitality
environment. The suite is able to manage one or several Avaya IP Offices, and works as a
web application to meet the requirements of hotels. It is widely used in hotels in France.
Issue 1.0 (425 kb) Mar 19, 2008
App
Note
SLIT
31 rue de Cuire
LYON, France 69004
France
[phone]
www slit fr
France
 
NovaLink NovaMail with Avaya IP Office Using H.323With NovaMail your customers can
reach you by telephone at any time, and you can serve them by means of the quickest
route. This increases your customers' satisfaction and reduces your employees' workload.
You are currently busy or in transit and consequently you cannot take your customer's call in
person. In such cases NovaMail undertakes this task, and with your personal and individual
outgoing messages the customers discovers whether you are present or not. By means of
the individual voice message the customer can decide whether he or she wishes to be
connected to a representative or will leave you a message. If there is a message for you, you
will be informed of this via a variety of routes. By means of the integration in your IT
environment you will receive an email as soon as a voice message is present, or, for
example, have an SMS sent to you. Listen to the message remotely or at your workplace and
decide immediately what to do with it. Forward the message to a colleague for processing or
deal with it yourself by calling back.
App
Note
NovaLink GmbH
Business Tower
Zuercherstrasse 310
Frauenfeld, 8500
Switzerland
[phone]
FAX [phone]
www.novalink.ch
Switzerland
    
SLIT NovaProHop CS with Avaya IP Office NovaProHop CS software suite is a PC-based
application suite that provides an end user interface with Avaya IP Office in a Healthcare
environment. The suite is able to manage one or several Avaya IP Offices, and works as a
client/server application to meet the requirements of hospitals or retirement homes. It is
widely used in hospitals and retirement homes in France. With this application, you provide
your patients with an extensive telephone service, including several billing capabilities
according to the type of hospitalization (long stay, retirement, ?), the possibility to follow
your patient over several stays (keeep its DID number, its confidential key, its phone
credit,?), and to include in his billing television costs, and other expenses like newspapers or
any item that you would like to sell. Tailored to meet your needs, you will be able to fine
tune the software behaviour to match your internal procedures. This application covers the
whole hospitality field, from the small retirement home up to the biggest multi thousand beds
hospitals, with simultaneous users ranging from one to more than a hundred. As a manager,
you will be able to supervise your telephony costs, optimize the quality of your switchboard,
and perform all the statistics and reports your board of directors will ever need. Furthermore,
it has been linked with all major PMS software, thus minimizing the amount of manual
entries for end users who can concentrate on other tasks. Issue 1.0 (453 kb) Mar 17,
App
Note
SLIT
31 rue de Cuire
LYON, France 69004
France
[phone]
www.slit.fr
France
 
QuesCom 300 IP/GSM Gateway with Avaya IP Office using H.323 trunks The QuesCom 400
IP/GSM is an IP-GSM-gateway, supporting outgoing and incoming GSM calls. All GSM calls
passed from Avaya IP Office will be routed to the QuesCom 400 IP/GSM gateway. The
QuesCom 400 IP/GSM can also receive calls from the GSM network and pass them through
to Avaya IP Office. Issue 1.0 (1279 kb) Mar 12, 2008
App
Note
QuesCom
Sales office Paris
117 avenue Victor Hugo
92100 Boulogne-Billancourt
France
Phone [phone]
Fax [phone]
www quescom com/contact asp
France

Igeacare Apolo Event Notification System (ENS)
The apolo ENS GUI interface allows ease of communication with standard analog, digital
and/or IP telephony desk sets. It provides intuitive operation and eliminates the need for
specialized training. The system provides real-time event notification and acknowledgement
on any visual display. The console can also allow for priority audible tone and automated
speech notification. - Issue 1.0 (2703 kb) Mar 6, 2008
App
Note
IgeaCare System
91 Granton Drive
Richmond Hill, ON L4B-2N5
Canada
905 707 1669 or [phone]
FAX [phone]
www igeacare com
Canada
    