Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 434
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
Objectworld UC Server with Avaya IP Office Using TAPI Wave Integration - Issue 1.0 (3054
kb) Feb 13, 2009
App
Note
ADTRAN/Objectworld
555 Legget Drive
Ottawa, Ontario K2K2X3
Canada
613-599-9698
613-599-7457
www objectworld com
Canada
     
Objectworld UC Server with Avaya IP Office Using TAPI Analog Integration Objectworld's
award-winning CallAttendant Office delivers a feature-rich unified communications
application, including features such as call-flow management, unified messaging for Microsoft
Exchange, Lotus Domino and IMAP4 servers, database IVR, fax server, text-to-speech, and
more Issue 1.0 (3543 kb) Feb 13, 2009
App
Note
ADTRAN/Objectworld
555 Legget Drive
Ottawa, Ontario K2K2X3
Canada
613-599-9698
613-599-7457
www objectworld com
Canada
     
Visionutveckling Vision 80/20 and Avaya IP Office Vision 80/20 for IP Office Vision 80/20 is
a widely used application for managing presence information as well as to provide attendant
functionality and voicemail for small companies and large enterprises. Vision 80/20 is a
complete application combining attendant console, APBX/PBX-integration and an interface for
users to administer their extension/profile via a web application. Issue 1.0 (456 kb) Feb
4, 2009
App
Note
Visionutveckling AB
Gardesvagen 1
STENUNGSUND, SE 44431
SWEDEN
[phone]
[phone]
www visionutv se
Sweden
   
Phybridge UniPhyer with Avaya IP Office Phybridge provides companies a choice when
deploying VoIP to utilize their existing telephony wiring instead of upgrading their LAN. The
Phybridge UniPhyer solution enables all IP PBX providers a non-disruptive plug and play
installation on CAT3 wiring with significantly lower costs than traditional deployments. This
methodology offers guaranteed QOS with POE all over a single twisted pair resulting in less
complexity, cost and time requirements. Issue 1.0 (725 kb) Jan 27, 2009
App
Note
Phybridge Inc.
3495 Laird Rd
Unit 12
Mississauga, Ontario L5L 5S5
Canada
9059013633
9055698984
www phybridge com
Canada
    
SIP Trunking Using PAETEC Communications Dynamic IP SIP Trunk Service and an Avaya
IP Office Telephony Solution - Issue 1.0 (813 kb) Jan 23, 2009
App
Note
PaeTec Communications - Service
Provider
PO Box 3177
Cedar Rapids, IA 52406-3177
United States
800-896-8330
319-790-7767
www mcleodusa com
United States

Trivium SonicView with Avaya IP Office Trivium SonicView is a packet-based VoIP call
recording solution that uses the events from Avaya IP Office to record calls for monitored
users with Avaya IP Telephones. Issue 1.0 (1230 kb) Jan 6, 2009
App
Note
TriVium(503) 726-4300
[e-mail].
For sales support, call (877) 439-
9338
United States

DATEL Call SWEET! Live with Avaya IP Office Call SWEET! Live is a first-rate real-time
contact center management solution that helps businesses increase overall efficiency, cut
costs and improve customer service by monitoring and reporting on various real-time aspects
of a contact center, from agent status and hunt group call activity to speed of answer and
calls in queue. Additional features include alarms, live chat and wall boards. Call SWEET! Live
also provides robust historical reporting through its layered call accounting application, Call
SWEET!. Call SWEET! Live is highly scalable to meet the needs of any size company and
versatile enough to fit any industry. Issue 1.0 (1526 kb) Dec 22, 2008
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www.datel-group.com
United States
    
Tiger Communications’ 2020 Pro with Avaya IP Office DCMon (Data Collection Monitor) and
Tiger 2020 Advanced Reporting are applications that are
providing call accounting and billing functionality as part of the Tiger 2020 Pro package.
DCMon is responsible for obtaining SMDR (Station Message Detail Reporting) records from
Avaya IP Office and it is responsible for storing and processing of th e records. Tiger 2020
Advanced Reporting is further processing the SMDR records obtained from DCMon in order to
provide usage analysis, call cost ing and billing data reports.
There are four main areas of integration between the products that require validation. These
are:
• SMDR details of intra-switch calls
• SMDR details of incoming trunk calls
• SMDR details of outgoing trunk calls
• Link Failure/Recovery. Issue 1.0 (656 kb) Dec 15, 2008
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
[phone]
[phone]
www.tigercomms.com
United Kingdom
  
Tiger Communications’ Hotel Pro with Avaya IP Office Tiger Hotel Pro is a graphical
hospitality user interface. It is commonly used in hotels to provide a means of controlling
usage of room facilities. Tiger utili zes XML based communication for hospitality control of
Avaya IP Office. Hospitalit y features are translated into a set of XML commands which are
passed via a secu re IP port to Avaya IP Office.
The following main features were compliance tested.
• Check-In - This function is used to assign a ne w guest to a particular room with a
telephone. The credentials of th e guest are used to update the station configuration within
Avaya IP Office. This includes the display name of the phone as well as calling restrictions
and Message Waiti ng Indicator (MWI) updates.
• DDI - This function is used to allocate a DDI to a room telephone extension. When DDI
is allocated to a checked-in room, the room can be called externally, by making an inbound
external call to a DDI number.
• Update - A facility that updates the display na me of the station in Avaya IP Office.
• Room Transfer - This allows a guest to transfer to a different unoccupied room and it
results in a transfer of the guest’s extension configuration.
• Telephone Service Class - Tiger allows two telephone service classes: “Barred” and
“Unbarred” which refer to barring or permitting external calls. On check-in, user rights are
set to “Unbarred” in Avaya IP Office, howev er this can be overridd en to “Barred”, if a guest
wishes, through the Update facility. On check-out the user-rights are set to “Barred
• Message Waiting - Tiger Hotel Pro allows messages to be left for guests. The Message
Waiting Indication (MWI) phone feature alerts the guest to a voice message.
• Check-out - Once a guest has vacated a room, this function resets the telephone to the
default configuration and sets call barring of external calls.
• Maid Status - Maid Status is a mechanism allowi ng the room status to be updated in
Hotel Pro by minimal telephone interaction. This is often used to indicate room ready status
following cleaning.
• Link Failure/Recovery – Verification was done to ensure th at there is suitable recovery of
the Tiger Hotel Pro after a lost c onnection link to Avaya IP Office. Issue 1.0 (921 kb)
Dec 15 2008
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
[phone]
[phone]
www.tigercomms.com
United Kingdom
   
Tiger Communications’ Innovation 2020 with Avaya IP Office Tiger Innovation 2020 is
hospitality system that provides a hotel with voicemail functionality. The voicemail feature is
delivered via a Dialog ic analogue voice processing card which connects to analogue
extension port s of Avaya IP Office.
The following areas of integration be tween the products were validated:
• Call coverage is provided by ro uting internal calls through Avaya IP Office analog lines to
Tiger Innovation 2020 voicemail. The foll owing scenarios of call coverage were verified:
- No answer on a dialed extension
- Dialed extension is busy
• Recording messages on the voicemail system
• Retrieving messages by making a dir ect call to the voicemail system
• Message Waiting Indication (MWI) lamp
• Voicemail integration with hospitality features like check-in, check-out and room transfer
• Link Failure and Recovery for analog lines and IP connection. Issue 1.0 (954 kb) Dec
15, 2008
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
[phone]
[phone]
www.tigercomms.com
United Kingdom
     