Specifications
45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 427
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
Tiger Communications 2020 Hotel Pro with Avaya IP Office 6.1 DCMon (Data Collection
Monitor)
and Tiger 2020 Advanced Reporting are applications that provide call accounting and billing
functionality as part of the Tiger 2020 Hotel Pro hospitality package. DCMon is responsible for
obtaining SMDR (Station Message Detail Reporting) records from Avaya IP Office and it is
responsible for storing and processing the records. Tiger 2020 Advanced Reporting further
processes the SMDR records obtained from DCMon to provide usage analysis, call costing and
billing data reports. Issue 1.0 (689 kb) Jan 27, 2011
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
+44 (1425) 891000
+44 (01425) 461484
www.tigercomms.com
United Kingdom
Imagine Soft Meteor SE with Avaya IP Office 6.1 - Issue 1.0 (1987 kb) Jan 27, 2011
App
Note
Imagine Soft
424 rue Paradis
Marseille, 13008
France
33 491327400
33 491327401
www imaginesoft fr
France
AdvaTel InTouch 2.0 with Avaya IP Office 6.1 AdvaTel InTouch is an add-in application for
Microsoft Office Outlook which runs on the user's Windows-based PC and integrates IP Office
call management and control with Outlook, MSN, Yahoo! and Skype. It enables the user to
optimize communications by providing consolidated presence information and by presenting a
variety of communication options such as voice, email, Short Message Service (SMS) and
instant messaging Issue 1 0 (1252 kb) Jan 25 2011
App
Note
AdvaTel
+61 3 86958695
Australia
support@advatel.com.au
www.advatel.com.au
Australia
Xima Chronicall Recording Library Module with Avaya IP Office Using Voicemail Pro Chronicall
integrates seamlessly with Voice Mail Pro to provide unsurpassed archival and retrieval of
calls recorded by Avaya IP Office. The Chronicall Recording Library allows you to listen to
every call your IP Office logs. Finding recorded calls has never been easier than it is with
Chronicall. Searching for entire calls using the advanced Cradle to Grave view means you
can sort, search, filter, and find calls by virtually any criteria. Issue 1.0 (1074 kb) Jan
25, 2011
App
Note
Xima Software
4894 Commerce Drive
Suite E
Murray, UT 84107
USA
888.944.9462
888.944.9462
ximasoftware com
United States
DATEL Call SWEET! Live with Avaya IP Office 6.1 Call SWEET! Live is a first-rate real-time
contact center management solution that helps businesses increase overall efficiency, cut
costs and improve customer service by monitoring and reporting on various real-time aspects
of a contact center, from agent status and hunt group call activity to speed of answer and
calls in queue. Additional features include alarms, live chat and wall boards. Call SWEET! Live
also provides robust historical reporting through its layered call accounting application, Call
SWEET!. Call SWEET! Live is highly scalable to meet the needs of any size company and
versatile enough to fit any industry. Issue 1.0 (1318 kb) Jan 25, 2011
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www.datel-group.com
United States
Xima Chronicall Realtime Module with Avaya IP Office The Chronicall Realtime module allows
you to see real-time information and run comprehensive reports on every agent's state and
call activity. The Realtime module gives you an accurate idea of where your personnel
resources are distributed at any specific point, as well as over any specific time period as a
trend. Working in conjunction with Chronicall's robust reporting capabilities, the Realtime
Monitoring gives you the capability you need to better manage your team. Chronicall's fully
customizable Realtime Views show you exactly what you want to see, exactly how you want
to see it Issue 1 0 (915 kb) Jan 25 2011
App
Note
Xima Software
4894 Commerce Drive
Suite E
Murray, UT 84107
USA
888.944.9462
888.944.9462
ximasoftware com
United States
Xima Chronicall with Avaya IP Office Chronicall is a Call Reporting software suite which
integrates with Avaya IP Office. Chronicall provides a thin client interface which provides
access to all of Chronicall's standard reports, custom reports, report schedules, recorded
calls, real-time views, and configuration. Chronicall comes with over 80 standard reports,
charts and graphs. The optional Custom Reports module allows you to edit any standard
reports or create completely new reports with your unique criteria. The optional Recording
Library module allows you to search, filter, find, and listen to any calls recorded by IP Office.
The optional Realtime module provides intelligent user interfaces that give your call center
supervisors the real-time information they need to make time critical adjustments. Issue 1.0
(585 kb) J 24 2011
App
Note
Xima Software
4894 Commerce Drive
Suite E
Murray, UT 84107
USA
888.944.9462
888.944.9462
ximasoftware.com
United States
Valcom PagePro IP with Avaya IP Office - Issue 1.0 (770 kb) Jan 24, 2011
App
Note
Valcom, Inc.
5614 Hollins Road
Roanoke, VA 24019
United States
540-563-2000
www valcom com
United States
Sample Configuration for SIP Trunking between Avaya IP Office R6.1 and Cisco Unified
Communications Manager 8.0 - Issue 1.0 (988 kb) Jan 18, 2011
App
Note
www.cisco.com
United States
Resource Software International Shadow CMS with Avaya IP Office Shadow CMS is a fully-
scalable communication management solution allowing administrators to forecast, monitor
and allocate communications management expenses. It also provides metrics for facility
planning, customer service, workforce management and bill back. Shadow CMS interfaces
with Avaya telephone systems for real-time data retrieval. The information is processed,
assigned a cost and delivered to property management systems for billing integration. Issue
1.0 (688 kb) Jan 11, 2011
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX 905 576-4705
www telecost com
Canada
SIP Trunking Using Verizon Business IP Contact Center VoIP Inbound and Avaya IP Office
Release 6.1 - Issue 1.0 (1827 kb) Jan 10, 2011
App
Note
Verizon Business
ConfigurationVerizon Business
One Verizon Way
Basking Ridge, NJ 07920
United States
800-488-6384
www verizonbusiness com
United States
Revolution Web Call Accounting (IPO)
Revolution Web Compliant with Avaya IP Office Solution. Revolution Web Call Accounting is a
dynamic browser-based communications management solution that can be deployed in
minutes. Revolution Web can allocate telecom expenses to individuals or departments. It is
equipped with an embedded SQL database engine, built-in Web server and automated
reporting. Revolution Web can monitor incoming and outgoing calls in real-time. Alarms and
reports can be scheduled for emergency 911 notification, toll fraud or misuse reporting.
Revolution Web can be deployed in virtually any enterprise. - Issue 1.0 (735 kb) Jan 10,
2011
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX 905 576-4705
www.telecost.com
Canada
SIP Trunking Using Verizon Business IP Trunk SIP Trunk Service and Avaya IP Office
Release 6.1, Using REFER and DNS SRV - Issue 1.0 (2194 kb) Dec 14, 2010
App
Note
Verizon Business
ConfigurationVerizon Business
One Verizon Way
Basking Ridge, NJ 07920
United States
800-488-6384
www verizonbusiness com
United States
SIP Trunking Using Verizon Business IP Trunk SIP Trunk Service Offer and Avaya IP Office
Release 6.1 - Issue 1.0 (1893 kb) Dec 13, 2010
App
Note
Verizon Business
ConfigurationVerizon Business
One Verizon Way
Basking Ridge, NJ 07920
United States
800-488-6384
www verizonbusiness com
United States
DuVoice 5.0 with Avaya IP Office 6.1 DuVoice DV4 and DV2000 provide voice mail and
automated attendant for hospitality applications on Avaya IP Office Solution. DV4 and
DV2000 interface with most popular Property Management Systems (PMS) and use the TAPI
Issue 1.0 (3934 kb) Dec 13, 2010
App
Note
DuVoice
608 State Street South
Suite 100
Kirkland, WA 98033
United States
800.888.1057
425-889-8799
www duvoice com
United States
Plantronics Savi Office and Plantronics EHS APV-65 Adapter with Avaya 5400 and 5600
Series Telephones and Avaya IP Office The Plantronics Savi Office is a wireless headset
solution. In the compliance testing, Plantronics Savi Office used the Plantronics EHS APV-65
Adapter to provide wireless communications for Avaya 5400 and 5600 Series Telephones
with Avaya IP Office. Issue 1.0 (369 kb) Dec 7, 2010
App
Note
Plantronics
345 Encinal St
Santa Cruz, CA 95060
United States
831 458 7072
www plantronics com/avayauc
United States