Specifications

45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 425
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
VeraSMART (IP Office 2.1)
The VeraSMART® Telecom Expense Management (TEM) Suite is a scalable, integrated
application platform for managing complex communications networks comprised of converged
IP and TDM technologies, mobile and remote workers, and wireless devices. With support for
telecom sourcing, vendor and contract performance management, ordering and provisioning,
inventory and invoice management, usage and dispute management, VeraSMART helps
organizations optimize TEM processes, improve productivity, and reduce costs. Robust
reporting capabilities include an extensive library of configurable report templates that
provide quick access to spend and usage data. Configurable 3D management dashboards
make it easy to monitor key trends at a glance. The optional VeraSMART Performance
Advisor(TM) adds powerful business intelligence to support performance management.
VeraSMART can be deployed as part of a licensed, hosted, or BPO solution, and can be
configured to match the needs of any organization. VeraSMART is Avaya Compliant and is
fully compatible with Nortel systems and Avaya Aura(TM) Session Manager. It is ASD
configurable (Additional Products Catalog) and is available through the GSA.
App
Note
Veramark Technologies Inc.
1565 Jefferson Road
Suite 120
Rochester, NY 14623
United States
585-381-6000
585-383-6800
www.veramark.com
United States
     
eCAS call accounting solution (IP Office)
VeraSMART eCAS Call Accounting is a Web browser-based solution that helps organizations
gain visibility into telecom usage and control over telecom spend. Compatible with TDM, IP or
hybrid networks, VeraSMART eCAS makes it easy to collect, analyze, and report on call
activity and expenses, providing the data necessary to make informed business decisions.
VeraSMART eCAS also boosts productivity with support for MACD, Help Desk, and other
business process workflows. Robust reporting capabilities include an extensive library of
configurable report templates that provide quick access to spend and usage data.
Configurable 3D management dashboards make it easy to monitor key trends at a glance.
VeraSMART eCAS can be deployed as part of a licensed, hosted, or BPO solution, and can be
configured to match the needs of any organization. VeraSMART is Avaya Compliant and is
fully compatible with Nortel systems and Avaya Aura(TM) Session Manager. It is ASD
configurable (Additional Products Catalog) and is available through the GSA.
App
Note
Veramark Technologies Inc.
1565 Jefferson Road
Suite 120
Rochester, NY 14623
United States
585-381-6000
585-383-6800
www.veramark.com
United States
     
Revolution Web Call Accounting (IPO)
Revolution Web Compliant with Avaya IP Office Solution. Revolution Web Call Accounting is a
dynamic browser-based communications management solution that can be deployed in
minutes. Revolution Web can allocate telecom expenses to individuals or departments. It is
equipped with an embedded SQL database engine, built-in Web server and automated
reporting. Revolution Web can monitor incoming and outgoing calls in real-time. Alarms and
reports can be scheduled for emergency 911 notification, toll fraud or misuse reporting.
Revolution Web can be deployed in virtually any enterprise. - Issue 1.0 (780 kb) May 17,
2011
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX [phone]
www.telecost.com
Canada
    
TigerTMS Tiger Pro with Avaya IP Office DCMon (Data Collection Monitor) and Tiger Pro
Advanced
Reporting are applications that are providing call accounting and billing functionality as part
of
the TigerTMS Hotel Pro hospitality package. DCMon is responsible for obtaining SMDR
(Station Message Detail Reporting) records from IP Office and it is responsible for storing and
processing the records. Advanced Reporting is further processing the SMDR records obtained
from DCMon in order to provide usage analysis, call costing and billing data reports. There
are
four main areas of integration between the products that require validation. These are:
SMDR details of intra-switch calls
SMDR details of incoming trunk calls
SMDR details of outgoing trunk calls
Link Failure/Recovery Issue 1.0 (729 kb) May 11, 2011
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
[phone]
[phone]
www.tigercomms.com
United Kingdom
  
TigerTMS Hotel Pro with Avaya IP Office Hotel Pro is a graphical hospitality user interface. It
is commonly used in hotels to provide a means of controlling usage of room facilities. Hotel
Pro utilizes XML based communication for hospitality control of the IP Office. Hospitality
features are translated into a set of XML commands which are passed via a secure IP port on
the IP Office. The following main features provided by Hotel Pro interface with IP Office:
- Check-In - This function is used to assign a new guest to a particular room with a
telephone. The credentials of the guest are used to update the station configuration within IP
Office. This includes the display name of the phone as well as calling restrictions and Message
Waiting Indicator (MWI) updates.
- DDI - This function is used to allocate a DDI to a room telephone extension. When DDI is
allocated to a checked-in room, the room can be accessed externally, by making an inbound
external call to a DDI number.
- Update - A facility that updates the display name of the station in IP Office.
- Room Transfer - This allows a guest to transfer to a different unoccupied room and it
results in transfer of the guest’s extension configuration.
- Telephone Service Class - Tiger allows two telephone service classes: “Barred” and
“Unbarred” which refer to barring or permitting external calls. On check-in, user rights are
set to “Unbarred” in IP Office, however this can be overridden to “Barred” if guest wishes so
through Update facility. On check-out the user-rights are set to “Barred
- Message Waiting - Hotel Pro allows messages to be left for guests. The Message Waiting
Indication (MWI) phone feature alerts the guest to a voice message.
- Check-out - Once a guest has vacated a room, this function resets the telephone to default
configuration and sets call barring of external calls.
- Maid Status – Maid Status is a mechanism allowing the room status to be updated in Hotel
Pro by minimal telephone interaction. This is often used to indicate room ready status
following cleaning
- Link Failure/Recovery – Verification was done to ensure that there is suitable recovery of
the Hotel Pro after lost connection link to the IP Office. Issue 1.0 (1753 kb) May 10, 2011
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
[phone]
[phone]
www.tigercomms.com
United Kingdom
   
Avaya IP Office 6.1 with AT&T IP Flexible Reach and AT&T IP Flexible Reach Business in a
Box (SM) SIP Trunk Service - Issue 1.0 (1624 kb) May 5, 2011
App
Note
AT&T
6500 West Loop South
Bridgewater, Texas 77401
United States
908-658-2123
908-658-2449
www att com
United States
 
FCS WinExpress 2.0 with Avaya IP Office 6.1 FCS WinExpress is a Windows-based hospitality
system that provides a seamless interface with a hotel’s Property Management System and
Avaya IP Office. In the compliance testing, FCS WinExpress used the SIP User, TAPI, SMDR,
and Configuration Web Service interfaces from Avaya IP Office to provide call billing,
voicemail, name and user profile template change, wake-up call, room status and mini-bar
posting features. Issue 1.1 (4002 kb) May 3, 2011
App
Note
FCS Computer Systems Sdn Bhd
C1001, Block C, Kelana Square
No. 17, Jalan SS7/26, Kelana Jaya
Petaling Jaya, Selangor 47301
Malaysia
60379537248
60379537300
www fcscs com
Malaysia
    
TigerTMS SIP Voicemail with Avaya IP Office SIP Voicemail is part of a hospitality system
that provides voicemail functionality. The voicemail feature is delivered via SIP and connects
to the IP Office as a SIP endpoint. The following areas of integration between the products
have been validated:
Call coverage is provided by routing internal calls through IP Office and over SIP Trunks to
SIP Voicemail. The following scenarios of call coverage have been verified:
No answer on a dialed extension
Dialed extension is busy
Recording messages on the voicemail system
Retrieving messages by making a direct call to the voicemail system from called extension
Message Waiting Indication (MWI) lamp
Voicemail integration with hospitality features like check-in, check-out and room transfer
Link Failure and Recovery for IP connection Issue 1.0 (1550 kb) Apr 18, 2011
App
Note
Group Tiger
77-79 Christchurch Road
Ringwood, Hampshire BH24 1DH
United Kingdom
[phone]
[phone]
www.tigercomms.com
United Kingdom
    
AdvaTel InTouch 3.0 with Avaya IP Office 7.0 AdvaTel InTouch is an add-in application for
Microsoft Office Outlook which runs on the user's Windows-based PC and integrates IP Office
call management and control with Outlook, MSN, Yahoo! and Skype. It enables the user to
optimize communications by providing consolidated presence information and by presenting a
variety of communication options such as voice, email, Short Message Service (SMS) and
instant messaging Issue 1 0 (1320 kb) Apr 12 2011
App
Note
AdvaTel
[phone]
Australia
[e-mail]
www.advatel.com.au
Australia
 