Specifications
45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 420
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
ICR Evolution Software with Avaya IP Office R7 using Avaya IP Office TAPI Service Provider -
Issue 1.0 (6048 kb) ISV Call center CTI solutions EVOLUTION is a 100% software solution
for the efficient operation and management of Contact Centers. We provide SMEs and large
companies with leading technology that returns the maximum benefit from interactions with
their customers, through an efficient and flexible tool that easily integrates into existing
infrastructures. Our specialized professionals design innovative strategies that support our
global customers, starting from project definition through installation, implementation,
training, and subsequent maintenance and progress. Contact Centers looking for a robust
solution with the best cost/benefit relation in the market, find in EVOLUTION the tool that will
increase productivity and meet their objectives. For more information, contact us through
W b it F b 27 2012
App
Note
ICR
Parque Tecnologico BCNorte
C/ Marie Curie 8-14 Bloque A
Oficina 7
Barcelona, Barcelona 08042
Spain
+34932289310
+34932289320
www.icr.es
Spain
Avaya IP Office Release 8.0 with AT&T IP Flexible Reach SIP Trunk Service - Issue 1.0 (3277
kb) Feb 20, 2012
App
Note
AT&T
6500 West Loop South
Bridgewater, Texas 77401
United States
908-658-2123
908-658-2449
www att com
United States
SIP Trunking between Avaya IP Office R8.0 and Cisco Unified Communications Manager 8.6.2
- Issue 1.0 (1088 kb) Feb 16, 2016
App
Note
www.cisco.com
United States
BBX Technologies Vuesion Multimedia Contact Center provided skill based routing,
announcements, and call reporting by using the SIP User, TAPI, and DevLink interfaces from
Avaya IP Office. The BBX Technologies Vuesion Multimedia Contact Center with Avaya IP
Office R8. Vuesion Contact Center is an integrated communications suite consisting of robust,
feature-rich applications designed to meet the business and customer service needs of small
and medium businesses. Vuesion Contact Center delivers Multimedia contact center, call
recording, and computer-to-telephony integration across your enterprise in a tightly-
integrated, modular design so you can build the solution that best fits your unique business.
Now, with Vuesion Contact Center application suite, small and medium businesses can
experience real world benefits – enhanced customer service, improved productivity, and
increased profitability – through the ability to communicate more efficiently and effectively
ith th i t I 1 0 (1988 kb) F b 13 2012
App
Note
BBX Technologies, LLC
800 E. Campbell Road
Suite 101
Richardson, TX 75081
United States
972 665 3510
972 665 3501
www.bbxtech.com
United States
Call SWEET! Live is a first-rate real-time contact center management solution that helps
businesses increase overall efficiency, cut costs and improve customer service by monitoring
and reporting on various real-time aspects of a contact center, from agent status and hunt
group call activity to speed of answer and calls in queue. Additional features include alarms,
live chat and wall boards. Call SWEET! Live also provides robust historical reporting through
its layered call accounting application, Call SWEET!. Call SWEET! Live is highly scalable to
meet the needs of any size company and versatile enough to fit any industry. DATEL Call
SWEET! Live with Avaya IP Office 8.0 - Issue 1.0 (1593 kb) Feb 9, 2012
App
Note
DATEL Software Solutions, LLC
12300 Perry Highway, Ste. 306
Wexford, PA 15090
United States
724-940-0400
724-940-5147
www.datel-group.com
United States
Level 3 SIP Trunking with Avaya IP Office Release 7.0 - Issue 1.0 (1492 kb)
Feb 9, 2012
App
Note
Level 3 Communications
1025 Eldorado Blvd.
Broomfield, CO 80021
United States
720-888-1000
www level3 com
United States
Phonect SIP Trunk Service and Avaya IP Office 7.0 - Issue 1.0 (1742 kb) Feb 9, 2012
App
Note
Phonect AS
Strandveien 13
Lysaker, Akershus 1366
Norway
+4721677000
www phonect no
Norway
Telephonetics IP Messaging Utility with Avaya IP Office 8.0 Using External Music On Hold -
Issue Feb 7, 2012
App
Note
Telephonetics Inc.
2841 Corporate Way
Miramar, FL 33025
United States
800-446-5366 x5961
954.556.5990
www.telephonetics.com/partnercen
tral
United States
Telephonetics IP Messaging Utility with Avaya IP Office 8.0 Using Voicemail Pro Telephonetics
IP Messaging Utility provideds customized audio recording files for the Avaya IP Office
Voicemail Pro application. Issue 1.0 (995 Feb 1, 2012
App
Note
Telephonetics Inc.
2841 Corporate Way
Miramar, FL 33025
United States
800-446-5366 x5961
954.556.5990
www.telephonetics.com/partnercen
tral
United States
Resource Software International Shadow CMS with Avaya IP Office Shadow CMS is a fully-
scalable communication management solution allowing administrators to forecast, monitor
and allocate communications management expenses. It also provides metrics for facility
planning, customer service, workforce management and bill back. Shadow CMS interfaces
with Avaya telephone systems for real-time data retrieval. The information is processed,
assigned a cost and delivered to property management systems for billing integration. Issue
1.0 (738 kb) Feb 2, 2012
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX 905 576-4705
www telecost com
Canada
Resource Software International Revolution Web Call Accounting with Avaya IP Office
Revolution Web Compliant with Avaya IP Office Solution. Revolution Web Call Accounting is a
dynamic browser-based communications management solution that can be deployed in
minutes. Revolution Web can allocate telecom expenses to individuals or departments. It is
equipped with an embedded SQL database engine, built-in Web server and automated
reporting. Revolution Web can monitor incoming and outgoing calls in real-time. Alarms and
reports can be scheduled for emergency 911 notification, toll fraud or misuse reporting.
Revolution Web can be deployed in virtually any enterprise. Issue 1.0 (754 kb) Feb 1,
2012
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX 905 576-4705
www.telecost.com
Canada
SIP Trunking Using Verizon Business IP Trunk SIP Trunk Service and Avaya IP Office Release
8.0 - Issue 1.0 (2041 kb) Feb 1, 2012
App
Note
Verizon Business
ConfigurationVerizon Business
One Verizon Way
Basking Ridge, NJ 07920
United States
800-488-6384
www verizonbusiness com
United States
Application Notes for Configuring Computer Instruments e-IVR, as a SIP endpoint, with
Avaya IP Office 500 V2 This software bundle includes voice enabled automated attendant,
name dialer, audio bulletin board, survey form filler, data locator, and unified messaging. In
addition to these telephony solutions the suite features enhanced contact center applications
such as estimated wait time, position in queue and dynamic announcements. Also included in
this offer are IP Web phone applications for 911 dial alert and internal broadcast paging and
drivers to provide CTI (screen pop) functionality. Several stand alone self-service Web
applications are included – CallMeBackNow!, Web forms and Web locators. Supported
development environments are VXML 2.1, Visual Basic, C++, .Net (Expandable from 1 to 384
RTU port licenses per sever). Issue 1.0 (1085 kb) Feb 1, 2012
App
Note
Computer Instruments
9901 West 87th Street
Overland Park, KS 66212
United States
1-888-451-0851
913-492-1483
www.instruments.com
United States
Application Notes for Configuring the Ascom i62 VoWiFi handset version 2.3.16 with Avaya IP
Office Release 7.0 - Issue 1.0 (2176 kb) Jan 19, 2012
App
Note
Ascom (Sweden) AB
Grimbodalen 2
40276 Gothenborg
Gothenburg, N/A 402 76
Sweden
+46 31 559300
+46 31 552031
www ascom com/ws
Sweden
Avaya IP Office 7.0 with UPC Priority SIP Trunks Service - Issue 1.0 (1629 kb) Jan 18,
2012
App
Note
UPC Business
Kabelweg 51
Amsterdam, Noord Holland 1014
BA
Netherlands
+31 (0)207782627
www upc nl/business
Netherlands