Specifications
45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 419
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
reportX from Oak Telecom with Avaya IP Office R8 - Issue 1.0 (2813 kb)
reportX Call Logging (reportX) is a call management and reporting software package
designed to report on the phone activity of a business. reportX collects, stores and processes
these Call Detail Recording (CDR) records to provide usage analysis, call costing and billing
capabilities. Avaya IP Office R8 (IP Office) can generate call detail records for intra-switch
calls, inbound trunk calls and outbound trunk calls. In addition, split records can be
generated for transferred and conference calls. March 19, 2012
App
Note
Oak Telecom
7 Albany Park
Cabot Lane
Poole, Dorset BH17 7BX
United Kingdom
+44 0800 9889 625
+44 0800 9889 626
www oak co uk
United Kingdom
Avaya IP Office Release 8.0 with AT&T IP Flexible Reach SIP Trunk Service - Issue 1.0 (3277
kb) March 19, 2012
App
Note
AT&T
6500 West Loop South
Bridgewater, Texas 77401
United States
908-658-2123
908-658-2449
www att com
United States
Komutel SIT with Avaya IP Office - Issue 1.0 (1091 kb)
The Komutel SIT Console (Solution for Integrated Telecommunications) provides a PC based
communications center with enhanced control of call handling features. It provides the ability
to handle a high volume of calls and offers tools designed to manage telephony functions and
Presence Management to monitor the availability of users.
March 14, 2012
App
Note
Komutel Inc.
15120 Lacroix Blvd
St-Georges, Quebec G5Y 1R7
Canada
1-877-225-9988
(418) 225-9989
www komutel com
Canada
Resource Software International Shadow Real-Time Dashboard with Avaya IP Office - Issue
1.0 (967 kb)
RSI Shadow RTD is a computer telephony solution that uses the CTI Link Pro (DevLink and
3rd Party TAPI) interface to Avaya IP Office to provide real-time monitoring of hunt groups
and agents activities (i.e. calls handled, agent status, wait times, etc).
Shadow Real Time Dashboard (RTD) is a powerful browser-based communications
management solution that provides supervisors with instantaneous metrics about
communication facilities and offers workgroup agents immediate feedback. The software
can be accessed from your desktop or from anywhere around the world using the true web
interface.
Shadow RTD enables businesses to track, manage and optimize their call centers. The
success of most organizations is directly related to their ability to respond to the needs of
customers in a professional and timely manner. A well oiled communication ecosystem and
trained personnel are key ingredients in reducing operating costs and increasing customer
satisfaction. A properly working call center can distinguish your business and provide a
competitive advantage, while an overloaded, inaccurate or malfunctioning call handling
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX 905 576-4705
www.telecost.com
Canada
TONE Software ReliaTel with Avaya IP Office 8.0 - Issue 1.0 (1540 kb)
ReliaTel fault and performance management application (IP Office)
ReliaTel comprehensively monitors and manages diverse voice and data networks across
multi-vendor TDM, IP Telephony and Unified Communications networks and expands this
reach into SMB market segments that have installed IP Office. Using ReliaTel, Channel
Partners can leverage a single cost-effective solution to manage the entire voice
environment, and significantly lower annual voice network maintenance costs with no
additional staff, infrastructure upgrades, or major hardware purchases. And, ReliaTel fits
seamlessly into all network environments, with extensive connectivity options, agent-less
monitoring and automated management that reduce administration and maintenance
overhead. Plus, using ReliaTel's optional analysis and reporting facility, you'll have the
operational statistics, traffic, and performance reports you need to identify bottlenecks and
maintenance issues that negatively impact your service levels. You'll also get the critical
insight you need to plan preventative maintenance and upgrades that may eliminate costly
App
Note
Tone Software Corporation
1735 South Brookhurst St.
Anaheim, CA 92804
United States
800 833-8663
714 991-1831
www.tonesoft.com
United States
Resource Software International Tools OSN with Avaya IP Office - Issue 1.0 (811 kb)
tools OSN is a unique application designed specifically to work with Avaya IP Office
environments to watchdog the system. Valuable time is often lost in trying to locate the
individual that placed an emergency call. tools OSN can broadcast emergency/event
notification to telephone sets, email or network computers regardless of the type of
emergency or crisis. Seconds can make the difference in saving lives, property and money
when dispensing critical information and responding to emergencies.
tools OSN guards your system from malicious use. If an emergency 911 call is dialed, it
immediately notifies a security extension or authorized desktops. tools OSN instantly
delivers information about the calling party (i e extension date time) March 8 2012
App
Note
Resource Software International
Ltd.
40 King Street West, Suite 300
Oshawa, Ontario L1H 1A4
Canada
905 576-4575
FAX 905 576-4705
www.telecost.com
Canada
Avaya IP Office 7.0 with Tri-Line TIM Plus 3.0.0.78 using TCP - Issue 1.0 (1296 kb)
TIM Plus is our most popular solution on IP Office with over 2,000 installs. Connection via
Port 9000 is simple and within seconds of install you can provides advanced call logging for
up to 400 users across one to five IP Offices.
TIM Plus runs as a Windows Service and all of its functions, configuration, and call reports
are accessible through any standard web browser. All reports can be run on an ad-hoc basis
or scheduled for future delivery. Report formats include Web, PDF, XML, CSV and Excel. Web
reports include interactive graphs and clickable headers for easy re-ordering of data.
Thanks to its unique live call processing engine, TIM Plus also has the unprecedented ability
to provide dynamic statistics at any number of points inside your organizational structure, so
display boards can be fully customized to show group members' call statistics,leader board
data, and even local weather reports! TIM Plus provides you IP Office users with enterprise
functionality at SME prices. March 1, 2012
App
Note
Tri-Line
9 - 10 Telfords Yard
The Highway
London, England E1W 2BS
United Kingdom
44 20 7265 2600
44 20 7265 2601
www.tri-line.com
United Kingdom
NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider -
Issue 1.0 (2947 kb)
The Adaptive Contact Centre is a suite of modules. Each can be run independently or can be
a part of a comprehensive multichannel contact centre.
Adaptive CTI Professional is a fully featured CTI product. It can be used to screen-pop non
TAPI compliant applications and can be used in a Citrix or Terminal Services environment.
Adaptive Contact Center comprises a suite of computer telephony applications that enhance
the functionality of Avaya IP Office.
• Adaptive CTI Basic, an entry-level CTI product, is supplied as a site-wide license and
supports a maximum of 250 concurrent users in Terminal Services and Citrix environments.
• Adaptive CTI Professional, a fully-featured CTI product, provides a simple but effective way
to add computer telephony features to almost any software application. The NMS Adaptive
sales team is expert at CTI integration and available to help create a working integration pre-
sale. This service is free of charge.
• Adaptive Desktop SMS enables users to send and receive SMS/TXT messages from a PC to
cell phones.
• Adaptive Office Bundle provides Adaptive CTI Professional and Adaptive Desktop SMS in a
single, discounted license.
• Adaptive Hybrid Call Recorder is a trunk-side recorder that records all telephone calls made
and received. The Adaptive Call Recorder is considered “hybrid” because it can be configured
to record from any mixture of SIP, Analog, Euro ISDN BRI/PRI and T1 telephone lines.
Recordings are stored on a central PC and can easily be searched using a wide variety of
parameters. They can also be exported in an industry-standard WAV format. Recordings
can be backed up and archived using any standard computer media, including: Tape, DVD
and Network Attached Storage (NAS). An integration toolkit is available for customers who
wish to access call recordings through their own applications.
• Adaptive Progressive and Predictive Dialers offer management control and reporting.
These applications support a number of different dialing styles, including Preview,
Progressive, Predictive and Overdial. Screen-popping, database integration and
comprehensive management reporting capabilities are also included. Data can be imported
from and exported to SQL databases enabling unified reports to be generated covering both
App
Note
NMS Adaptive Limited
#357 40 Warren Street
Charlestown
Eastleigh, Massachusetts 02129
USA
1-877-887-9853
www.nms-adaptive.com
United States
Multi-Tech FaxFinder® IP with Avaya IP Office - Issue 1.0 (1351 kb)
The FaxFinder fax server is an all-in-one fax-to-email server, allowing you to send and
receive faxes from your computer. It converts faxes to PDF or TIFF files allowing you to send
faxes from any application that can print and receive faxes as e-mails, wherever you are.
The solution provides distributed faxing capabilities, over a WAN, from a corporate office to
small remote offices as well as to field sales people. In addition, it provides secure,
convenient faxing for LAN users offering a high degree of privacy for both the sender and
recipient. This completes the IP Office unified communication solution by delivering faxes to
the inbox. This is the FFx20 model series. Issue 1.0 (2527 kb) Mar 1, 2012
App
Note
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
United States
888-288-5470
763-785-9874
www.multitech.com
United States