Specifications
45. IP Office DevConnect
IP Office Matrix - Release 8.1 (2) P
age 418
E911/Emergency
Communication
Application Suite
Attendant Console
Call Accounting/Billing
Call Control-Routing
Call/Contact Center
Multi-media Contact Center
Conferencing
Communications Continuity
Corporate Hoteling
CRM
Custom Application
Development
Data Reporting/Warehousing
H
elp Desk
Infrastructure
Infrastructure Management
Managed Services
Messaging
Mobility
Multi-vendor Integration
Property Management
Quality
Monitoring/Management
Recording Voice
S
creen Pop
SIP Endpoints
SIP Trunks
VPNremote solutions
PBX Networking/Trunking
Service Provider Access
Trunking
Paging or Door Phones
Security
Speech Recognition
Unified Communications
Fax Server
Unified Messaging
Voice Mail-Unified Massaging
Wall Boards
Workforce Management
Banking
Finance
Government-Federal
Government-State & Local
Healthcare
Higher Education
Hospitality
Insurance
Legal
Manufacturing
Retail
Telecommunications
Transportation
Utilities
Industry
Application Notes Link
Application Overview DevConnect Partner Link Country
Solution
dvsAnalytics Encore 2.3.1 with Avaya IP Office 8.0 - Issue 1.0 (1045 kb)
The Encore Suite includes voice recording, screen recording, agent scorecards, and reporting
and analytics all designed to give you a 360 degree view of each customer's experience.
Encore Voice Recording includes 100% or selective recording; security and encryption; a
powerful Filter Wizard that searches & retrieves recordings; and certified integrations with all
major telephony switches. Encore Screen Recording Records ALL screen activity, including
data entered, websites visited, e-mails sent and chat sessions; enables evaluators to view
videos (not screen shots), and email the recording in avi file format; and supports multi-
monitor environments. Create Agent Scorecards that align KPIs with the goals of the
organization; evaluate and score agent performance in real-time; provide the agent with
immediate feedback by sending the completed scorecard and video recording via e-mail; and
gather and analyze critical marketing information to understand which scripts need
modifications and how well customers rate the quality or value of a product or service.
Encore Reporting and Analytics solution incorporate data from all Encore modules and third-
party systems to provide a complete picture of call results; allows users to drill down to the
individual agent score cards and recordings and identify coaching opportunities; is secure,
allowing users views of only their groups; and can be scheduled to be emailed automatically
to pre-defined individuals/group for review. Encore API captures specific data, including the
customer name, account number, call results codes, etc. from desktop applications; captures
the ANI, DNIS, Agent ID, etc. from telephony switch; records only a specific portion of a call,
such as verification of a sale or Mini Miranda; and controls when to encrypt or remove
sensitive information from the recording, while retaining the remainder of the recording for
training or QA. March 27, 2012
App
Note
dvsAnalytics
17255 N. 82nd St.
Suite 4
Scottsdale, AZ 85255
United States
480.538.2020
480.538.2021
www.dvsAnalytics.com
United States
Avaya IP Office R8.0 with Vodafone NL SIP Trunking Service - Issue 1.0 (2045 kb)
March 26, 2012
App
Note
Vodafone NL
Ekkersrijt 4401
Son, Brabant 5692 DL
Netherlands
+31 43 3555555
www tnf nl
Netherlands
Avaya IP Office R8.0 with Xarios Call Recorder with a PRI Trunk - Issue 1.0 (930 kb)
Features such as the Tagging of recording into your CRM database, Network archiving and
retrieval using sophisticated search and playback options; all in a secure environment that
complies with the latest regulations and legislation. March 26, 2012
App
Note
Xarios Limited
Unit 7 Digital Park
Pacific Way
Salford Quays, Manchester M50
1DR
United Kingdom
08453736880
08453736881
www xarios com
United Kingdom
Xima Chronicall Realtime Module with Avaya IP Office 8.0 - Issue 1.0 (1038 kb)
Xima Chronicall Realtime Module with Avaya IP Office The Chronicall Realtime module allows
you to see real-time information and run comprehensive reports on every agent's state and
call activity. The Realtime module gives you an accurate idea of where your personnel
resources are distributed at any specific point, as well as over any specific time period as a
trend. Working in conjunction with Chronicall's robust reporting capabilities, the Realtime
Monitoring gives you the capability you need to better manage your team. Chronicall's fully
customizable Realtime Views show you exactly what you want to see, exactly how you want
to see it March 23 2012
App
Note
Xima Software
4894 Commerce Drive
Suite E
Murray, UT 84107
USA
888.944.9462
888.944.9462
ximasoftware.com
United States
Avaya IP Office 7.0 with Tri-Line TIM Enterprise 3.0.0.78 using TCP - Issue 1.0 (1197 kb)
Tri-Line TIM Enterprise with Avaya IP Office TIM Enterprise allows you to log calls from
multiple IP Office's into one centralised facility. The largest installed system currently has 63
IP Offices feeding into one TIM Enterprise. Sites are based around the globe and therefore
require numerous tariffs and international time zone reconciliation i.e. each site logs at local
time. The unique objects-based directory in TIM Enterprise places no limits on hierarchical
width or depth of this facility, meaning you can faithfully recreate any company's actual
structure. TIM Enterprise doesn't place any restrictions on the number of users who can
concurrently access the system and allows you to dictate access levels e.g. all sites, a
specific region, a specific site or just a specific team. Connection via IP on Port 9000 is easy.
TIM Enterprise can handle duplicate extensions, international time zone reconciliation,
Intelligent Inter-SiteTrunk Routing, Mobile CDR billing, and multiple tariffs. Advanced
reporting options means you get interactive graphs and fully-clickable headers on all web
reports as well as the option to run immediately or schedule for future delivery to PDF, Excel,
CSV or XML. Thanks to its unique live call processing engine, TIM Enterprise has the
unprecedented ability to provide dynamic, statistics at any number of points inside your
organizational structure, so display boards can be fully customized to show group members'
call statistics, leader board panels, summary panels, live RSS feeds and web pages. March
23, 2012
App
Note
Tri-Line
9 - 10 Telfords Yard
The Highway
London, England E1W 2BS
United Kingdom
44 20 7265 2600
44 20 7265 2601
www.tri-line.com
United Kingdom
Xima Chronicall with Avaya IP Office 8.0 - Issue 1.0 (705 kb)
Chronicall is a Call Reporting software suite which integrates with Avaya IP Office. Chronicall
provides a thin client interface which provides access to all of Chronicall's standard reports,
custom reports, report schedules, recorded calls, real-time views, and configuration.
Chronicall comes with over 80 standard reports, charts and graphs. The optional Custom
Reports module allows you to edit any standard reports or create completely new reports
with your unique criteria. The optional Recording Library module allows you to search, filter,
find, and listen to any calls recorded by IP Office. The optional Realtime module provides
intelligent user interfaces that give your call center supervisors the real-time information
they need to make time critical adjustments. March 23, 2012
App
Note
Xima Software
4894 Commerce Drive
Suite E
Murray, UT 84107
USA
888.944.9462
888.944.9462
ximasoftware.com
United States
Xima Chronicall Recording Library Module with Avaya IP Office 8.0 Using Voicemail Pro -
Issue 1.0 (1084 kb)
Xima Chronicall Recording Library Module with Avaya IP Office Using Voicemail Pro Chronicall
integrates seamlessly with Voice Mail Pro to provide unsurpassed archival and retrieval of
calls recorded by Avaya IP Office. The Chronicall Recording Library allows you to listen to
every call your IP Office logs. Finding recorded calls has never been easier than it is with
Chronicall. Searching for entire calls using the advanced Cradle to Grave view means you
can sort, search, filter, and find calls by virtually any criteria. March 23, 2012
App
Note
Xima Software
4894 Commerce Drive
Suite E
Murray, UT 84107
USA
888.944.9462
888.944.9462
ximasoftware.com
United States
SIP Trunking Using Verizon Business IP Contact Center VoIP Inbound and Avaya IP Office
Release 8 - Issue 1.1 (2000 kb)
The Verizon Business IP Contact Center VoIP Inbound offer referenced within these
Application Notes enables a business to receive inbound toll free calls via standards-based
SIP trunks, without the need for additional TDM enterprise gateways or TDM cards and the
associated maintenance costs. IP Office Release 8 has not been independently certified by
Verizon labs. These Application Notes can be used to facilitate customer engagements via the
Verizon field trial process, pending Verizon labs independent certification. Information in
these Application Notes has been obtained through DevConnect compliance testing and
additional technical discussions. Testing was conducted in the Avaya Solution &
Interoperability Test Lab, utilizing a Verizon Business Private IP (PIP) circuit connection to
the Verizon Business IP Contact Center service. March 21, 2012
App
Note
Verizon Business
ConfigurationVerizon Business
One Verizon Way
Basking Ridge, NJ 07920
United States
800-488-6384
www.verizonbusiness.com
United States
Cablevision Optimum Voice SIP Trunking with Avaya IP Office Release 8.0 - Issue 1.0 (2146
kb) March 20, 2012
App
Note
Cablevision Systems Corp
1111 Stewart Ave
Bethpage, NY 11714
516-803-2300
www.cablevision.com
United States
recordX from Oak Telecom with Avaya IP Office R8 using a Passive Tap on ISDN Q.931 Trunk
- Issue 1.0 (2210 kb)
Oak Telecom’s recordX Call Recording (recordX) records telephone calls by monitoring ISDN
trunk groups. recordX uses OptiLogix PCI cards to capture and process voice data. The
OptiLogix PCI card is connected to an E1 trunk group by use of a high impedance tap.
Integration is achieved using ISDN Q.931 messaging over the D-Channel. Q.931 events are
used by recordX as triggers to control recordings on the B-Channels. recordX has a web
interface, through which the system may be configured and maintained and through which
users can search for and review recordings March 19 2012
App
Note
Oak Telecom
7 Albany Park
Cabot Lane
Poole, Dorset BH17 7BX
United Kingdom
+44 0800 9889 625
+44 0800 9889 626
www.oak.co.uk
United Kingdom
Tri-Line TIM Professional 2.181 using TCP - Issue 1.0 (1247 kb)
TIM Professional is a Windows-based application call logger that uses Station Message Detail
Reports (SMDR) data output from the Avaya IP Office. TIM Professional checks the data,
costs it and stores it automatically in its database. TIM Professional can produce a whole
range of management reports with graphs, charts and tables, custom-defined if required. All
of its functions can be performed from using a standard web browser, no client software is
required. March 1, 2012
App
Note
Tri-Line
9 - 10 Telfords Yard
The Highway
London, England E1W 2BS
United Kingdom
44 20 7265 2600
44 20 7265 2601
www tri-line com
United Kingdom